What about you, Youtubers! This is Robbie from Premier Lawns I'm a lawn care company
based in Belfast Northern Ireland. Just a quick video but today .
My Kaaz lawnmower
broke, there's, underneath it there's a there split roller and one side went
on it um I was hoping to get the season out of it but unfortunately that hasn't
been the case and it's gone so I phoned Cyril Johnston's who are based in Carryduff
in Northern Ireland and they told me that that part would have to come from Japan!
They really really helped me out on this occasion so they have machines in there
they took one of the rollers off one of their machines they're gonna sell.
So they'll order that part in I now have this roller here that I'm gonna put on the
my Kaaz and that's gonna get me going for the rest of the season Whenever that part comes
in from Japan cuz it takes over a month then they'll put that on their own machine I just thought that was a really good bit of customer service and
I think they really went above and beyond there didn't really didn't have to and I just
thought it'd be a good chance to talk about why you should buy from a dealer I
as opposed to buying from online. If you're always buying stuff online then you're
not gonna have that type of support from from a local deale. At the start if
you're if you're just starting out you might think yourself all yeah it's that
easy order online I'll save this, I'll save
that. Whenever the machine breaks you're gonna be left on your own if you
can't fix it. If you bring it down here do they're gonna say oh well did you buy it
from here, " No, didn't buy it from here". " all right it'll be three weeks". You phone them
up and you'll say is that machine ready and they'll say oh no another week you might
be waiting a month on it. That month that machine's not earning whereas if you
go to a local dealer and you build your relationship from the word go with them
and you start buying your machines off them, whenever stuff breaks you generally
you don't jump the queue but you're at the top of the queue.
There's obviously other guys that buy from them and they're in the queue as well
you know but it puts you well well above the domestic
home owner I'd also like sort of I think it's also worth touching on at the
start you might have to pay full ticket price for an item but whenever you start
to build that relationship with the dealers like all business if you build
relationships with people you'll you'll get better service and they'll get better
service and that better service will come and you'll get your parts fixed on time
you'll also start to save money. So generally most dealers if they
know that yu're in the trade and you're buying off them petrol stuff you're
gonna save 20% that brings the price of what you would pay online brings it
back down in line with that or not far away from it. At the end of the day those guys
make some money as well, so what I would say is make sure you support your local
dealer and you'll get good service and if you're just started that's especially
important you know go round, speak to the local dealers find out what they sell, you
don't have to be buying the best stuff but make sure you build that early . .
make sure they know who you are and whenever stuff breaks get on the phone and
ask them to help you out and they're generally will. So thanks very much for
watching um just lastly before I go I'd like to sort of say I haven't recorded
that much or I haven't posted that much but I do have lots of recordings and
over the next couple of months I will be putting it out there. At the minute
September and early October is just peak season in lawn care and it's really busy
just trying to get a lot of stuff done before the frost comes so I have a lot of stuff
there I've loads of plans for the channel thanks very much for watching
I don't often talk to you guys too much um hopefully I'll start to do this a bit
more so look thanks for watching have a good weekend and I'll see in the in the
next video