it's richard from short-term rental
secrets.com and Airbnb super host today
I want to talk to you about a super pro
tip that I employ and I don't see enough
people doing it so think of this is like
a pro hack and that is to respond to your
reviews including and especially the
really favorable guest reviews so this
allows you to show what kind of a host
you are and what I mean by that is if
you say hey Tony and Lisa it was really
great hosting you here on your honeymoon
I hope you really enjoyed your time here
and have a safe trip back to where it
looks like Mexico City what that really
shows other potential guests is you know
who the people are you know they were on
the honeymoon you're paying attention to
like that special request or that
special circumstances maybe you left
them a little bottle of wine or
champagne as a result of that and you're
the kind of thoughtful conscientious
person that's wishing them a safe trip
back these are all subtle messages and
that's the art of marketing right
attracting people that are attracted to
you how to do this is a little bit more
complicated if you're like me i live and
use my phone all the time unfortunately
i haven't figured out a way to do this
via the app so if any of you viewers are
know how to do that please share it with
all of us leave a comment but in the
meantime the way that I do it is I go to
log in an Airbnb as a host I go to my
dashboard and then I go to the stats tab
and that's where I can then leave a
public response in response to a review
and as far as the content it doesn't
have to be very long it doesn't have to
be anything particular it should be
different so since I have to log in to a
desktop i tend to batch them maybe i do
two or three or four at the same time
and you don't want to cut and paste and
have the exact same thing right like
that's actually even worse it needs to
be personal whether you know something
about the people are not just make
something up take a look at their
profile but personalize it and get it
done on the desktop
let me give you an example of the one
that I just left right now and basically
it says thanks Simone really appreciate
you visiting and trusting us with your
new york city stay i'm so glad you love
the neighborhood in the flat as much as
we do now what I'm doing there is
positioning to everybody reading that
that this third person loved the
neighborhood in the flat as much as we
do she said really nice wonderful things
and that's really trust building I'm
just changing the message a little bit
and it's subtle but people get it so I
then reinforce what she said make it my
own language and when somebody reads
that they're like wow this person really
loved the place and I will too so this
week's tip will put you into an elite
category of hosts because very few
people actually do it don't expect
immediate results it's not going to
happen but just recognize that doing the
same thing consistently and doing the
right thing the right way consistently
over time will always win so go ahead
and get started it's going to make you
start to think about being a super host
it's going to get your guests thinking
about you as a super host it's just the
right thing to do and do it consistently
and perpetually and it will yield
results which brings me to a very
exciting announcement we're having so
much fun on this channel and we're
getting so much great response and
feedback and we encourage more that we
are going to start posting three times a
week Monday Wednesday and Friday and we
are doing this in response to all of
your support and we really appreciate it
so thanks so very much we're having a
blast again the goal here is to make you
a better host to improve our community
and we do that by putting more money in
your pocket so go ahead and like the
video share it subscribe to the channel
we've got so much more stuff coming that
we're increasing the frequency and I
can't wait and I thank you all for
everything that's happening so thank you
very much happy hosting and have a great
day