As award-winning certified installers of solar edge technology, here at Solar Plants
we have produced this video to help identify and resolve issues with
your SolarEdge monitoring portal. If you have been alerted to an issue by our
monitoring department, please don't worry too much as even though your
computer, tablet or smartphone may show a communication alert or it looks like
your panels are no longer producing energy, it is very likely there is just
an issue with the Wi-Fi connection and your panels are still generating plenty
of free electricity for you to use. The easiest way to confirm your panels are
still producing energy is to take a look at your generation meter in daylight
hours, this will be located next to your fuse board. If your meter is flashing
then your system is producing usable energy, so please keep on watching and we
will guide you through the process to reconnect your monitoring. If there is no
red light, then please do not hesitate to contact us on 0800 856 2200.
If your generation meter is flashing but your monitoring
portal is not recording your generation, please follow these simple steps to
resolve your monitoring issues. The first step is to login to your SolarEdge
monitoring portal and check the last date it was updated. If you are using a
desktop or laptop computer the place to view the last update is on your homescreen.
This is on the right hand side under site summary.
If you are using the SolarEdge app on a tablet or smartphone you can see the
date and time of the last update at the bottom of the picture in the homescreen.
If this date is around the time of a change that has been made to your Wi-Fi
for example a password change, new provider or new router then you can
follow our simple instructions in just a minute to help you reconnect. If there
has been no change to your internet service, please go to your router and
simply turn it off for 30 seconds and then turn it back on again - you will be
surprised how often this little trick works. Fortunately your inverter stores
28 days worth of data, so over the course of twenty minutes to one hour your
system should be back online complete with historic data for you to view.
If you find this as not resolveD the issue the next step will be to locate your AC
isolator switch. You will have two AC isolator switches; one by your fuse board
and one by your inverter. Please choose the easiest switch for you
to operate. Turn the switch to off for a few seconds then switch back on again.
Please then check to see if your communication issue has been resolved.
If not, please call us on 0800 856 2200.
If you have changed your internet provider, Wi-Fi password or router recently I will now show you how
to link your inverter to your home Wi-Fi. Firstly, you need to identify which solar
inverter model you have had installed. There are two options: the HD
wave or the earlier generation model. This depends on when you had your
installation. Let's start with the earlier models - please locate the on/off
switch under the inverter and switch the inverter to off. Press and hold down the
LCD button for between five and eight seconds, when you then release the menu
will be displayed. Using the LCD button again
use short presses to scroll down to the communication submenu and long press to
select it. Using the short presses scroll down to the Wi-Fi conf submenu select
WPS mode and the status message should read waiting. Please now go to your
wireless router and locate the WPS button. Push and hold it down until an LED light
appears, if your router does not have this facility please refer to the router
manual. Please now go back to your inverter - the message should have changed
to connected on the display. Be aware this may take up to 30 seconds.
Once you've done this please exit your setup mode by scrolling down and selecting exit.
Please then switch the inverter back on using the on/off button.
Your system is now connected again and will resume sending data to your monitoring
portal. Yet again, if there are any problems please contact us on 0800 856 2200.
Now let's move on to the HD wave inverter.
Instead of buttons you will if you have sensors.
Please be aware they are very sensitive so take care when operating.
Please get your Wi-Fi password to hand as you will require this during
the process. Firstly, please turn off the inverter using the red button underneath.
Using the buttons on the front please press the ok button once
this will light up the screen, next hold the same ok button for 4 to 5 seconds
you will then be asked for a password. This is the password: up arrow down arrow ok
up arrow down arrow ok up arrow and then down arrow.
Using the down arrow scroll down to the communication submenu
and select it. Next, scroll down to the Wi-Fi configuration and press ok.
Scroll down to the scan networks and press ok, then scroll down to your home
network and press ok. Again, using up and down arrows you will
need to input your Wi-Fi password by selecting the correct letter or number
you will need to press ok after each selection. Once you have selected the
last digit of your password, hold the ok button for 2 seconds to finish the entry.
The inverter should now connect to your home Wi-Fi network - be aware this may
take a few minutes. When your inverter display says connected, please press the
escape button which will take you back to the main screen. Please ensure that 'S_OK'
is displayed which indicates communication to the SolarEdge inverter
this can take between three to five minutes. Please then switch the inverter
on again using the main red switch which is located underneath the inverter.
On behalf of everyone here at Solar Plants, we hope this video has been helpful for you.
If you are a Solar Plants customer and you still require further technical
support then please contact us on: 0800 856 2200.
If you are not a Solar Plants customer and are still experiencing technical issues with
your SolarEdge system, please contact your original installer or the SolarEdge helpline
on 0800 028 1183.