hi there everybody my name is richard
mcmahon and in this interview training
video i'm going to teach you how to pass
your retail interview and i'm going to
give you seven
great retail interview questions and
also answers so if you have a retail
interview coming up i promise you if you
watch this video from beginning to end
your chances of success are going to
increase dramatically so welcome to this
tutorial that's me there on the right
hand side my name is richard mcmahon
i've been successful at helping people
like you to pass interviews for over 20
years now i've got a great system that
i'm going to teach you and as i say if
you follow this tutorial your chances of
success will increase dramatically for
your retail interview so please do
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that motivates me to do more and in
return here's my promise to you so
promise number one if you watch the
video from beginning to end as i say
your chances of passing a retail
interview are gonna skyrocket promise
number two i'm going to give you the top
seven retail interview questions the
actual answers and also three questions
for you to ask
the interview panel at the end of your
retail interview so you get to the
interview and you get to the end of the
interview you're going to want to
impress the panel and these three
questions are going to guarantee that
will happen and promise number three
is i'm going to give you these slides to
download free of charge to help you with
your preparations all you need to do is
watch the video from beginning to end
and then you'll get these slides with
the answers on them to download and use
during your preparation
okay let's get into it so retail
interview questions and answers before i
give you the seven questions and answers
three really important tips to help you
pass your retail interview tip number
one when you are responding to some of
the interview questions it's important
to refer to the job description so there
will have been a job description when
you apply for this role
and refer to it in your answers and
you'll see that i will do that on a
couple of occasions when i give you the
suggested answers tip number two you are
going to be asked a question at some
stage that relates to availability and
how flexibility you are as an employee
make sure you prepare your answers
beforehand so i'm going to give you the
question that i believe you're going to
get asked and then i'm going to give you
a suggested answer and it's around your
availability in retail because they need
people who are flexible and also
available at short notice tip number
three think carefully how you would deal
with customers who are difficult or also
be aware of how to deal with a customer
complaint i can pretty much guarantee in
your retail interview you will get asked
a question on that basis of how would
you deal with a difficult customer how
would you deal with a customer complaint
and again watch the video from beginning
to end because i'm going to tell you how
to answer these very important interview
questions okay
interview question number one tell me
about yourself now you are highly likely
to get asked this interview question at
the beginning it's usually like a
warm-up retail interview question but
they want to know about you and they
want to know basically what you're like
in a work scenario now it is okay to go
into a bit of brief detail about your
work history if it's relevant to retail
but here's some tips for answering the
question this is one i want you to refer
to the job description in your answer
okay and i'll explain how to do that in
a second tip number two
use the following keywords in your
answer tell them that you're motivated
tell them you're enthusiastic tell them
importantly you are customer focused you
are attentive to detail you are also
flexible but you are also reliable and
in the answer that's coming right now
i'm going to include all of these
keywords and phrases for you so here we
go here's my answer to the retail
interview question tell me about
yourself now before applying for this
job i studied the job description in
detail to make sure i i had the skills
and expertise to perform the role to a
high standard i have lots of experience
working with people and making people
happy is something i thrive on i am a
self-motivated person who promises to
come to work every day with an
enthusiastic and consistent attitude i
have a customer focused mindset and
understand your business won't operate
successfully without happy and returning
customers i am attentive have an eye for
detail and can be relied upon to learn
the job quickly finally i am flexible
and reliable and would be available to
work extra hours if required either to
cover someone's shift at short notice or
help out the business as and when
required that's a great answer to the
retail interview question tell me about
yourself and it refers to the job
description but it gets your interview
off to a flying start don't forget
you're going to get a copy of these
slides at some stage and so stick around
question number two
you are due to leave work at five p.m
your replacement worker doesn't show up
what would you do
great question okay so tip number one
you have to stay behind and help out
there is simply no other answer option
to this retail interview question now
this question is assessing how flexible
you are as a retail employee but also
assessing how much you care about their
company so obviously whilst it's your
right to leave work at 5 pm no employer
wants to hire an employee who isn't
flexible especially in a situation like
this which could actually happen okay
it's highly likely so here's my answer
to the retail interview question you are
due to leave work at 5pm your
replacement worker doesn't show up what
do you do okay the simple answer is i
would stay behind until they either
turned up or an alternative replacement
could be sought i would never leave the
business in trouble and i understand
working in retail requires a level of
flexibility now obviously it would be
important to establish why my co-worker
hadn't turned up without giving notice
and i would implement steps to make sure
they were safe first of all now one of
the positive traits i have is a flexible
attitude to work and also a commitment
to reliability i can assure you that i
would never let you down or would be on
hand to cover situations like this as
and when they arose a great response to
that interview question okay question
number three
describe a time when you dealt with an
unhappy customer this is one of those
questions either dealing with a
complaint or dealing with an unhappy
customer so what i've done for you
within this answer is i've tied in
dealing with the customer um in the
correct way but also resolving the
complaint okay so tip number one give a
specific example when answering this
question because it says describe a time
it doesn't say what would you do in this
kind of situation but it asks for a
specific example so make sure you give
one tip number two use a star technique
to structure your response to this
question so what i mean by that is start
off and tell them what the situation was
and why the customer was unhappy then
explain the task what had to be done or
what you wanted to achieve when dealing
with the customer then tell the
interview panel what action you took to
resolve the issue and then finally
tell the interview panel what the
outcome was or the end result and make
sure it's positive so when i give you
the answer in a second
i'm going to put up on the left hand
side situation task action result to
help structure the response perfectly
for you in your interview here we go
here's the answer a customer entered the
store while a star was working in a
previous job he came up to the retail
desk and started complaining in an angry
tone how a member of our staff had just
been rude to him on the phone now it was
my job to resolve the situation for the
customer in a satisfactory manner whilst
also investigating the complaint to make
sure the situation did not happen again
i started off by listening attentively
to the customer's complaint i used
effective body language to show i was
listening and after he had the
opportunity to express his
dissatisfaction i explained the process
i would go through to both investigate
the complaint and also resolve it for
him i apologize for any distress we had
caused him and reassured him i would get
to the bottom of the situation quickly
whilst keeping him updated on progress
now after speaking to the member of team
who spoke to the customer she admitted
she had been short with the customer on
the phone and apologized immediately for
her error i then spoke to the customer
and once again apologized and reservedly
for the issue as a valued customer i
then offered him a credit note to the
value of 30 pounds and reassured him the
situation wouldn't happen again now the
end result was the situation was
resolved to the satisfaction of the
customer and we took positive steps to
make sure the situation did not happen
again now that's probably one of the
most in-depth responses you would give
there's quite a lot of text there for
you to work through but don't forget
you're going to get these slides to
download in a second so you can work
through that response in your own time
but make sure you follow situation task
action result for any kind of behavioral
interview question of this nature
question number four in your retail
interview where do you see yourself in
five years time now a couple of tips
this interview question assesses your
commitment to their organization
retail demonstrate your commitment work
generally has a higher turnover rate
than other jobs what i mean by that um
it does demonstrate your commitment but
retail has a higher turnover rate so
people tend to leave um quite often
therefore the interviewer wants to know
you will be committed to them for the
foreseeable future because they will be
investing time and effort to training
you up so whilst you do need to be
committed to them it is also advisable
to show a level of enthusiasm with
regards to your own career development
and progression so i'm going to tie that
into the answer that i'm going to give
you right now here's how to respond to
the retail question where do you see
yourself in five years time ideally i
would see myself still working for you i
plan to stay in the retail industry long
term and providing you are happy with my
performance which i strongly believe you
will be then i will be committed to you
for the long term during my research for
today's retail interview i found out
lots of positive things about your
company and you have enthusiastic plans
for the future which i would like to be
a part of if i am successful today my
first aim would be to become competent
in the role and also be accepted by my
peers and respected as a hard worker
then if the situation arises in the
future and management believe i have the
potential i would be open to career
progression within your organization so
this demonstrates that you plan to
number one stay in retail long term but
also stay with them because they're
going to be training you up so they want
you to be there hopefully long term
question number five a customer wants to
return some goods that they have clearly
been opened and used what would you do
and say
here we go tip number one now whilst
great customer service is a priority you
also have to know when to follow an idea
to company policy
if company policy states unopened or
used items are not eligible for a refund
you must stick to that policy now when
answering this question state you will
be polite and courteous to the customer
at all times but you also would follow
your training and company policy in
respect of refunds and you would explain
they are not eligible for the refund and
then explain the reasons why so here's
the answer to the question a customer
wants to return some goods that have
clearly been opened and used what would
you do and say whilst dealing with the
customer i would be polite and courteous
at all times i would also follow my
training and adhere to company policy
and respective refunds i assume that in
this type of situation the customer
would not be eligible for a refund and
on that basis i would politely explain
the reasons why i understand the company
has legal obligations in respect of
refunds and the customer also has their
own rights too but if perfectly decent
items or goods have been opened and used
the customer would not be eligible for a
refund and that's the right answer to
that question question number six
what do you think is more important
great service or a great quality product
now whilst this appears to be a simple
retail interview question to answer you
could actually get caught out because in
retail both great customer service and
great products are equally as important
so when responding to this interview
question say both are just as important
but also explain the reasons why and
here's my answer to help you pass your
interview here we go to be honest i
believe they are both as important as
each other and i wouldn't place any
emphasis on either if you have a
substandard product or service you will
get complaints people are now more
likely to go online and leave a bad
review if they feel they have received
either a poor product or service
therefore i believe it is vital in
retail that both customer service and a
great quality product are offered in
parallel brilliant answer and you'll get
top marks for that now just a quick
final question number seven before don't
forget in a minute i'm going to give you
the slides but also three questions to
ask at the end of the interview
a customer's order comes to 17 pounds
11. if they give you a 10 pound note and
two five pound notes how much change
would you give them so now depending on
the retail roll you're being interviewed
for they may ask you a simple numerical
question to assess how good you are with
numbers now whilst most retail checkout
tills do this work for you it's also a
good idea to have a basic concept of
subtraction and addition is that the
correct answer put yes or no in the
comments section below the video
okay
now before i give you the questions to
ask at the end of your retail interview
and also tell you where to get the
slides from if you want more of these
interview questions and answers for your
retail interview
please head over to passmyinterview.com
the link is directly below the video and
you can get more free retail training
interview questions to help you pass
i've given you seven today but there's
about another 54 you can work for if you
want to if you're really serious about
passing your interview so go to
passmyinterview.com okay three questions
to ask at the end of your retail
interview here we go question one what
challenges are you facing within the
industry and what could i do within the
role to help you overcome them that
demonstrates you are enthusiastic and
you want to help them succeed question
two i noticed on your website you've
recently launched a new product has it
been a success it shows that you've
carried out your research and you care
about their products and services
question number three what's the next
steps in the process of selection this
demonstrates you are keen and
enthusiastic three great questions to
ask at the end of your retail interview
now thank you for watching don't forget
to click the link below the video to
download the slides so if you have a
look in the description below the video
you will see in there a link to download
the slides and don't forget to get more
free retail interview training at my
website pass my interview dot com
finally don't forget to subscribe so you
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videos and also give the video a like a
thumbs up i'd really appreciate that i
wish you all the very best seriously
genuinely for passing your retail
interview and thank you for watching