WATE 6 AND YOUR SIDE NEWS
AT 5.30 STARTS NOW. GOOD
EVENING, I'M LORI TUCKER. TIME
SUMMER DOWN AND I'M BO
WILLIAMS. THANK YOU FOR
JOINING US. GOOD NEWS FOR
KNOXVILLE WELL HAS BEEN
CHARGED FOR A SECURITY SYSTEM
THAT SHE WAS NO LONGER USING
RETIRED WIDOW GOT A VISIT BY
SALESMAN IN 2019, A VISIT.
CITY ASK FOR. SHE AGREED TO
A SYSTEM. BUT OVER TIME
COULDN'T FIGURE OUT HOW TO
PROPERLY OPERATE. SO, YOU
KNOW, IF SHE DID, SHE CALL
WATE 6 ON YOUR SIDE. CONSUMER
REPORTER JOHN DARE TO TRY TO
GET SOME HELP. DON.
WELL, FORTUNATELY LAW
REVIEW SECURITY COMPANY HAS
BEEN HELPFUL AND VERY
CO-OPERATIVE, YOU KNOW, DOOR
TO DOOR SALES PEOPLE OFTEN
DON'T TAKE NO FOR AN ANSWER.
AND IF YOU HAVE ELDERLY
PARENTS AND YOU'RE PART OF THE
SANDWICH GENERATION AND REALLY
HELPS TO BE AWARE OF THEIR
BUSINESS DECISIONS. SO HERE'S.
PICTURE OF DUST AND JUNIPER
JUDY AND HER MOTHER ABILENE
ENJOYED LOOKING AT PICTURES OF
THE FAMILY.
JUDY SAYS HER MOM'S MEMORY
IS NOT AS GOOD AS IT USED TO
BE. AVIDLY A WIDOW WHOSE LIVES
ON A FIXED INCOME AS BIG
FAMILY. THEY BOTH ASKED THAT
WE NOT USE THEIR LAST NAMES
FOR NEARLY 30 YEARS. ABILENE
HAD AN ADT SECURITY SYSTEM SET
UP AT HER HOME. THEN NEARLY 2
YEARS AGO IN MARCH OF 2000,
19. SHE TOLD US ABOUT TO GO TO
DOOR SALESMAN TO CAME TO HER
HOUSE THEY WERE FROM VIVANT
SECURITY.
I TOLD THEM AFTER THEY THEN
THEIR LOWS PHAGE TO TELL ME
WHAT IT WAS ABOUT FUN. ALL
THAT KIND OF STUFF, YOU KNOW,
ON WHATEVER IT WAS THAT THEY I
TOLD HIM I DIDN'T WANT. AND I
JUST HAPPENED REBATE AND THAT,
YOU KNOW THAT THE MORNING.
BUT SHE ACCEPTED A MULTI
YEAR CONTRACT TODAY. THE
UNASSEMBLED EVENT SECURITY
SYSTEM NOW SITS NEAR HER FRONT
DOOR.
JUST LIKE A USE FOR IT.
IN OCTOBER 2000, 19 CHANT
ATT RETURNED TO REINSTALL
THEIR SYSTEM AND SHE CALLED
DIFFERENT AT THAT TIME AND
ASHES. I WANT
YOU CAN BACK OUT TAKE IT
BACK.
THIS IS THE VIVANT
EQUIPMENT THAT THEY TOOK OFF
WHEN ATT PUT IN THE NEW
SYSTEM. THE REASON SHE DIDN'T
LIKE THIS IS BECAUSE SHE
COULDN'T NEVER TURN IT OFF.
THIS IS TOUCHED JUST LIKE YOUR
TELEPHONE OR TOUCHPAD. AND
WHEN IT LIGHTS UP, YOU HAVE TO
TOUCH THOSE BUTTONS. PRECISELY
AND SHE WOULD MISS A BUTTON OR
SHE WOULD TOUCH THE EDGE OF A
BUTTON AND THEN IT WOULD NOT
GO THROUGH, THEN IT WOULDN'T
DO ANYTHING THEY ALARM WOULD
GO OFF.
SHE JUST BECAME FRUSTRATED
WITH THE WHOLE SAYS YES, YES,
BECAUSE THAT SHIFT JUST
COULDN'T WORK IT WHEN ATT SET
UP ITS SYSTEM JUDY. ALSO
TALKED WITH A VISIT
REPRESENTATIVE AND ASKED IF
THEY WOULD STOP SENDING HER
MOTHER A $46 MONTHLY BILL.
I CALLED THE EVENT WHILE
THE MAN WAS HERE. HE SAID YOU
NEED TO CALL THEM AND TELL
THEM THAT YOU'VE HAD A NEW
SYSTEM INSTALLED. SO I DID.
OWES US. IT WAS LIKE ALMOST
$1300.
YOU WOULD TO BILLS AT THE
SAME TIME YET YOU ONLY HAVE
ONE SECURITY SYSTEM. YEAH.
AND I DON'T LIKE
WE CONTACTED GIVEN
UNEXPLAINED SITUATION. A
COMPANY REPRESENTATIVE CALLED
WITHIN HOURS OF OUR INQUIRY.
CHEF MY MOTHER, HOW SHE MY
MOTHER TOLD HIM NO GOOD. AND
SHE SAID, WELL, I THINK I CAN
MAKE YOU HAPPY. AND THEY WERE
GOING TO DROP HER BELL AND
SHE'S HAPPY. WHAT DO YOU THINK
OF THAT. I THINK IT'S
WONDERFUL. NOW THEY'VE INTEL 6
ON YOUR SIDE ITS CUSTOMERS ARE
ASKED TO COMPLETE A PRE
INSTALLATION SURVEY TO CONFIRM
THEIR UNDERSTANDING OF THE
TRANSACTION.
THAT THEY'RE SIGNING AND
MOST SECURITY SYSTEM CONTRACTS
OR MULTI YEAR DIRECTIONS ON
HOW TO OPERATE THE SYSTEM WERE
ALSO LEFT BY THE EVENT. BUT
FOR SOME OLDER PEOPLE AND EVEN
SERVE FOR SOME MIDDLE AGED
ADULTS. SOME OF THESE NEW
GADGETS ARE NOT ALWAYS PEOPLE
FRIENDLY. AND WE'RE GLAD THAT
WE COULD DEFINITELY I, DON,
THANK YOU. HEY, IF YOU HAVE A
CONSUMER QUESTION FOR DON. SO
THE D THERE W A T DOT COM. YOU
CAN ALSO CALL A 6 ON YOUR SIDE
HOTLINE NUMBER 865-633-5974.
WE ARE TALKING ABOUT GUN