Gabe Turner: Hi, everybody.
This is Gabe at Security Baron, and we've all got too many passwords but don't worry,
LastPass Password Manager is here to help.
[music]
Gabe: In today's review of LastPass Password Manager, we're going to talk about the pros
and cons, feature set, subscription options, customer support, before finally jumping into
its application so you have all the information you need to make the right decision.
If you want to see a list of our favorite password managers, google "Security Baron
Best Password Managers."
If you have a question about today's review, leave us a comment and I will get back to
you.
Let's kick off today's review of LastPass Password Manager checking out the pros and
cons, beginning with the pros.
LastPass has dark Web scan, free credit monitoring, and its app is highly rated by iPhone and
Android users alike.
On the con side, you cannot change multiple passwords at once with LastPass and it does
not offer support by phone or live chat.
Now we've gone over the pros and cons of LastPass, let's check out the feature set beginning
with this main purpose, password storage.
LastPass allows you to store your passwords across devices and that's pretty useful especially
when you can think that you can import many of them directly from the browsers like Internet
Explorer or Safari.
You can also manually input them into the LastPass vault and I do want to make a special
note here that with Chrome, you actually have to export those files to import them into
the vault.
One thing to note and that's one of the more popular browsers on the market.
If you would like an extra protection beyond the master password that you set up, you can
set up two or multi-factor authentication, or even give an emergency contact the ability
to give you access to your master vault.
Fortunately, it comes with the industry standard for password encryption and is equipped with
a protection method for password cracking.
You're getting the most out of LastPass when it comes to storing your passwords.
Speaking of storage, LastPass provides you with 1GB, both locally and in the Cloud.
Only you can decrypt that data.
It stays encrypted, even when it's in the Cloud.
The final element of the feature set that we'll discuss today for LastPass is the credit
monitoring.
LastPass will actually monitor your credit and can even alert you to instant notifications
regarding what's going on with your credit report, and make sure that no one has stolen
your identity.
Now that we've gone over the pros, cons, and features of LastPass, let's check out its
subscription options.
You can start with a free 30-day trial, which gives you access to unlimited password storage
and, of course, that multi-factor authentication.
If you want to go with it for the year, it's going to cost you $36.
If you'd like to do a family plan, it's going to be $48.
With the family plan, you can do grouping and share folders.
That goes up to six people allowed in that family plan.
One thing I want to note is that there is no monthly option for LastPass.
You're going to be paying that annual fee of $36 or $48 right up front.
Honestly, that's not too bad, in my opinion.
LastPass also offers plans for businesses.
For example, if you have a business of fewer than 50 persons, you can get the team plan
and that's only four dollars per month, per user and gives you access to all of LastPass'
capabilities.
If you have a larger business or just want more options, you can get the enterprise plan
and that's six dollars per user, per month, gives you all the capabilities of the team
plan, along with advanced features pertinent to your business.
If you want a full breakdown of the enterprise plan, check out our written review in the
link below.
Let's move on to customer support with LastPass.
LastPass has an online help center and user forms to help you find any answers you may
need to issues or concerns you have about using the password manager.
One thing we'll note is that while you can write them, you can't get anyone in a live
chat or on the phone.
That seems like a bit of an issue, but let's see what people are saying on the Internet.
On Amazon, it has a 3.5 out of 5 ratings with 52 reviews.
There it actually only has two ratings that mention customer support.
One is positive and one is negative, so not terribly helpful.
On Google, it has 4.1 out of 5 stars and here, all of the reviews mentioning customer support
are negative, with almost each one saying, "Hey, we cannot get in touch with a real-life
human being," and that seemed to be a real issue.
When it comes to customer support, it seems to be one of the LastPass' biggest weaknesses.
Whoa, hold on, quick break.
I hope you're enjoying today's review of LastPass password manager.
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All right, let's get back to the video.
The final thing we're going to delve into today with LastPass are its applications.
LastPass can be found basically anywhere you find the Internet -- on Opera, Chrome, Safari,
Internet Explorer.
We're going to speak specifically today on its mobile applications ratings.
It's doing really well.
In the Apple App Store, it has a 4.3 out of 5 stars and in the Google Play Store, it has
a 4.6 out of 5 stars.
Let's go ahead and start checking it out on the Browser Extension 4 Chrome.
Here I am checking out LastPass, the best way to manage passwords, in the Chrome extension.
I go ahead and tap up.
You can see now I'm in the LastPass Vault.
Let's go ahead and open my Vault.
Of course, I can do a lot of things from this drop-down menu, like generate a secure password,
or look at my account options.
Now, I just want to jump into that Vault.
I'm in the vault and you see here I've got various options, like My Cyberghost VPN, Fed
Loans, whatever you can imagine.
If I go look on the left-hand side, there are a lot of options.
Of course, the main one, which is password.
Let's go ahead and check that out.
That's where we are now, in the password element.
Here, you have all your passwords available for you and you can see them.
If I go below that, there's Notes and in Notes, you can add all types of things.
I am a lawyer.
I have tons of important legal documents and contracts to place here, or varied secret
notes.
Anything that you want to keep around, but you don't necessarily want anyone to be able
to find.
Below that, you have addresses.
This is especially useful in our age for those people who don't move that often.
I live in a city, I move on average every couple of years.
You do have people that you need to send father's day, mother's day, all type of cards too that
don't tend to move that often.
You want to place those addresses especially here in this LastPass address book.
Below that, you got payment cards.
Here you can add, of course, debit cards, credit cards.
In my case, I don't actually like walking around with a lot of credit cards, you can
drop them pretty easily.
I actually have a very thin wallet.
I keep one credit card, little bit of cash and an ID.
That's how I get around.
Because anything else, I'm basically going to purchase online.
Here you can keep all that information.
You don't have to keep those cards with you to make any purchases.
Below that, you got your bank accounts.
Here I like to keep basically routing, checking accounts, just so I don't have to think about
maintaining that information on a slip of paper or something like that.
It's all here.
Yes, I will go ahead and admit that I've written very few checks in my life.
I'm of the generation that basically grew up without having to write a ton of checks.
I don't think about it too often.
Below that, you can play the fun security challenge game.
It will throw you to another website, and here it will put all of your passwords to
the test.
It's going to analyze your security and take you on a step by step helping you to improve
your passwords.
Let's go back and check out that vault.
In vault, one of my favorite elements is the sharing center.
Here in this sharing center, you manage your shared folders, and this is just something
for maybe your joint family.
Hulu account, her Netflix account, or HBO Go account, everyone's got to watch the Game
of Thrones, whatever you like.
Below that is emergency access, which is, in a sense, almost similar.
Here you can give trusted family members or friends, access to your vault so they can
get into anything you'd like.
I wish I'd had this one.
I found myself in pretty remote places without a really great or at least trustworthy access
to the Internet, and I still need to get something taken care of.
I really wish I'd had this around.
I think that emergency access is really useful.
Finally, and this is actually a more robust setting than you'll typically find online,
is the account settings.
The account settings for LastPass, of course, are general, just your account email, your
master password, and all of that.
But you also have multi-factor authentication options so you can set up a cell phone in
just different ways to make sure that it's you actually using your LastPass.
You can set up your trusted devices, your mobile devices, and you can even set up URLs
that will never use LastPass.
Then you've got equivalent domains.
If you have the same, for example, log-in credentials across multiple websites, you
can mark them as equivalent, and they'll create, basically, a global domain.
Then, of course, the final thing are URL rules.
Let's go back to that initial page, all items, and this is the very robust Chrome extension
for LastPass Password Manager.
Now that we've seen LastPass in action on Chrome, let's check it out on my iPhone X.
Here I am, checking out LastPass Password Manager's mobile application on my iPhone
X.
If you've been in the vault before, you'll note that it looks pretty similar.
You've got items, passwords, secure notes, addresses, payment cards and bank accounts.
If you go into passwords, you'll see that it has all of your deets, right there available
for you.
If you go into secure notes, you can have notes here of various types.
Let's go ahead and setup one of those notes now.
We'll say secure note and I'll say things that are important to me.
Put it in a folder like that and voila.
Now we're saved.
Now I have a secure note.
That's always available now in my vault.
For addresses, you can put in various addresses and even search your search bar for addresses.
It's very important we had to put those elements.
One thing I'll note is if you look, it actually will show you, you can put in your driver's
license, your passport number, your social security number, your health insurance, insurance
policy, membership cards, WiFi passwords.
If you look at the bottom right side, you got security.
Here you can generate a strong password, grant people emergency access to your data, people
you trust, take the security challenge and even change identity.
Maybe you have a business account, maybe you have a personal account, you can change this
identity so that the vault is different.
Finally, let's go ahead and check out those settings.
In settings, you can, of course, look at your LastPass account which will tell you your
email, your master password, it will let you change your master password.
You've got security for an iPhone.
That means you can use FaceID, pin code, authorize an Apple watch or have an Apple watch pin
code.
You have various actions you can take like clearing your cache.
You can actually turn on autofill with iOS 12.
This will allow you to just fill in usernames and passwords right directly from your keyboard.
Have your default browser be Safari.
I know, I'm a bit of a hypocrite.
I use Chrome when on my Macbook Air and Safari when I'm on my iPhone, so sue me.
You've got your advanced features including your secure notes and search results or including
your usernames and search results.
Overall, you get a lot of functionality out of LastPass and I'm really happy with how
easy it is to maneuver around the mobile application.
It's time for the last word on LastPass and I just have to say, it's a solid password
manager.
It comes with credit monitoring, dark Web scan, and just a lovely experience on mobile
devices.
However, I will say that it has have a cumbersome initial set up process and definitely lacks
when it comes to customer support.
However, overall, LastPass is a strong option for a password manager.
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Gabe: That concludes our review of LastPass password manager.
If you appreciate today's video, give us a like and hit that "Subscribe" button.
As always, this is Gabe at Security Baron.
Be secure.