Appliance delivery ranks as probably one of the worst
experiences you'll ever have to contend with. In this video, you'll learn to avoid all
the four major delivery problems you've heard or read about.
As a bonus, you can download our delivery
checklist to compare all the retailers, box stores, and Internet storefronts based
on all the variables associated with delivery
and nobody will tell you about it, until now.
And it you'll find a comprehensive list
of every possible delivery consideration, primarily water leak detection, how
to making sure your delivery person isn't a felon, and to how to protect your soft
wooden floors before and after delivery even with an 800 pound Sub-Zero.
This video may not be as flashy as
comparing professional ranges, but it could be more important.
First, never sign for anything without
inspecting the items thoroughly first if you do.
Most companies will not allow you to place a damage claim after the fact,
not just damage either, but wrong products delivered that
you install as well. Whatever you do.
Take your time inspecting your appliances on delivery.
Don't be rushed or hassled into signing.
Don't leave it in a garage unboxed either.
Always unpack and inspect any delivery
from appliances to even furniture or accessories.
Damage could be its own video.
First, let's look at why it's such a big
problem for appliances. The number one complaint is damage.
It happens three to nine percent of the time or more depending on the store.
Many of your appliances are made in Korea, Europe, and Mexico.
There'll be some shipping problems and moving appliances multiple times over
the oceans and transporting them across country using multiple warehouses.
Appliances have also become heavier, especially stoves and
refrigerator, while floors have become
softer, so damage can also refer to your house or the actual appliance.
We video every delivery of the products plus the door delivery out your house.
However, we're not perfect so we insure ourselves for every kind of scenario
to ensure you'll be taken care of in the event damage does happen.
Incase damage happens to your appliances or your home upon arrival,
oftentimes the store will give you
a discount for keeping a damaged appliance, but you want to make sure it
will not affect the operation of the appliances.
You need to take pictures, document, have the delivery guy sign your delivery
form, verifying the damage, call the store while they're there.
You need as much documentation as
possible, especially with property damages.
Most companies will lowball estimates, so you'll
have that added burden of providing a real contractor's estimate.
If you do not verify the damage, you have to go through your homeowner's insurance.
A bad enough problem will certainly
increase, if not cancel your homeowner's policy.
Most companies want you to own their
problems because your insurance will increase, not theirs.
Yet another common issue is unforeseen, yet increasingly common extra fees charged
at the time of delivery. Free delivery is great,
most of the time it's a drop off at your curb
and that's OK for smaller package or an appliance like a dishwasher.
However, you need to ask the right
questions at the time of the sale, not when the drivers at your door.
Here are the most common hidden delivery fees. Stairs,
anything over seems to be a 20 dollar or more charge removal of your own.
How much does each removal cost?
The going rate is 20 to 40 dollars.
Not just the appliance,
but the removal packaging can be a separate charge as well.
Whereas basic connection costs for electric ranges, dryers, washers.
How much is that charge?
What you really want to know is
the delivery price into your home with stairs,
including connection and removal of old appliances, plus packaging.
Now you'd expect delivery times for appliances to be better.
After all, we get edgy when we wait six minutes for an uber.
Many companies can narrow it down to two
hours because the routing technology exists.
Yet many more will give you a full or half day lead times.
Appliance delivery isn't an exact science especially in larger cities like Boston. Scared?
Don't be.
Just ask the right questions beforehand,
especially how much it will cost with stairs, including installation removal.
Take your time inspecting any delivery of items or anything.
Document any problems at the time
of the delivery, wasting a whole day delivery damages
and installation issues are often more costly than a good
delivery with a fee. Now click the link for the delivery
checklist to find out about water leak prevention, how to protect your floors
during delivery, and the answers to many delivery
problems, including an easy to use checklist comparing all the appliance stores.