STEPHEN ROSE: One, two, three.
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♪ I'm Microsoft teamin' with Microsoft Teams ♪
♪ I'm learnin' and dreamin' with Microsoft Teams ♪
♪ The hub and the teamwork of Microsoft 365 ♪
♪ In these quarantine times ♪
♪ I'm Microsoft teamin' with Microsoft Teams ♪
♪ Yeah ♪
♪ With Microsoft Teams ♪
STEPHEN ROSE: Hi everybody,
and welcome to the special bonus episode
of "Inside Microsoft Teams."
I'm your host, Stephen Rose. Thanks for joining.
In episode 1 this season,
we did a segment with Atlassian
on the new Jira integration for IT pros,
and we got a ton of great feedback,
but none louder than devs who said,
"Yeah, IT pro, that's great, but as Pink says,
'What about us?'"
So, hey, we're here to fix that with a special episode
dedicated to Jira for developers.
Before we begin,
I want you to share your favorite feature
you're seeing today on Twitter with the hashtag
#JiraforTeams by March 10th.
All you need to do is tweet your favorite feature
of the new Jira app.
We're going to talk about it today
with that hashtag on the show.
On March 10th, we'll pick three winners,
and you will get $50 to spend at the Atlassian Swag Store,
where they have cool shirts like this.
So make sure to check it out.
So, set the table:
Atlassian's Jira, Confluence, Trello, and Atlassian Assist
[that used to be known as Help]
integrations for IT pros and devs with Microsoft Teams
makes project management and issues trackable,
viewable across common Teams functions
like chats and channels and directly within meetings.
And what's great is this is not a plug-in for Teams.
They have integrated this into the platform.
Why the Teams integration makes the difference?
Because it's about where the majority of your work
and your conversations happen.
So let's get started.
I am happy to welcome back Tygrr to the show.
Hi, Tygrr. How are you?
TYGRR DOSREMEDIOS: I'm doing great.
Thank you so much for having me back.
I'm very excited to be here.
STEPHEN ROSE: I'm glad you're excited
and you're well rested,
just came back from vacation.
You're ready to knock it out.
So for those who sadly might have missed our first episode,
introduce yourself, tell me who you are,
and let's jump into our first segment.
TYGRR DOSREMEDIOS: Absolutely, I'm Tygrr DosRemedios.
I am the Product Manager for the Jira Cloud
for Microsoft Teams app,
and I'm super excited to share with you all today
a little bit about the life of a developer using our app.
We'll give you a few little tips and tricks, as well,
and then also what's coming next.
Before I dive in, I just want to remind you all
that the Jira Cloud integration with Teams
can be used with any of our subscription licenses,
including the free option, which allows up to 10 users.
So if you're on Standard or Premium,
go ahead and add that on there.
I know it's a lot, right?
STEPHEN ROSE: It's awesome.
So one of my closest friends, Daniel Igan, he is a dev.
He starts his day with a Mountain Dew,
and then plays this music for dev's playlist
and as I like to say, begins his day
looking for needles in a haystack.
So how can we make that easier
and reduce that mountain of clicks
into a manageable mole hill?
TYGRR DOSREMEDIOS: All right, let's take a look.
I start my day with some coffee, perhaps a little Java.
Sorry, I really had to do that joke.
And so I hate email because it takes me out of Teams
and I have to context-switch every time for updates,
but thanks to this new app,
I can jump straight into Teams, to the bot,
and see my Jira notifications here.
I can see Tony finish this ticket, it's done.
I want to leave a little comment,
letting him know I saw the ticket, what a great job he did.
So here we go and post, done.
Now after catching up on my Jira notifications,
I can view issues assigned to me in my personal tab.
So I'm going to go up to the top here
and I'm going to choose my filter.
So what you start with is going to be your Cloud site.
If you have several, like me,
you're going to choose one of them.
You're also going to choose the "Assigned to me" filter.
There are others that you can choose from here,
but that's the one I want to look at for today.
The last part is my status.
I'm going to look for what's in progress and bam.
So the cool part here is also I can toggle
any of these fields so I can see
exactly what I want in a specific order.
For today, I'm going to check "Priority."
So I want to see what's the highest priority on my list.
I got a couple right here I can start my day off with,
and I'm good to go.
So then, I go over to my Team chat
and I see a little bit of a ping from my PM,
and she has attached a Jira ticket link
and it's got a rich preview.
I can see the title, which project it belongs to,
the priority, and there's also a ton
of additional valuable context
when I click on the "View details."
So I can also go down and comment, edit,
or open this in actual Jira.
Now I can also see if she left the notes.
So this needs to get done and sent over to Griffin.
So I'm going to go ahead and add that message to the ticket
so it's not getting lost in any conversation.
So I'm going to choose the issue there,
post that comment, excellent.
I also want to use the handy search function.
So I just finished a ticket.
I want to search for it.
There it is.
Bam.
And I'm going to let other teammates know,
"Hey, just finished this.
Can I get some eyes on the UI over here?"
I can send that and voila.
So a quick reminder, you can use that search functionality
in the group or Team channel chats also.
We will also now switch gears a little bit.
So it's time for our daily standup.
So I'm going to navigate over to that meeting.
I'm going to join.
We're going to turn our camera off,
and we've got the meeting started.
Now you'll see the Jira icon in that top bar over there.
When you open that up, it's great.
I can see all of the issues that I have worked on,
viewed, have been assigned to.
So I can any of these to share in this meeting, it's great.
I can comment on it.
I can look for additional description
about the issue that I'm sharing.
Everyone in the meeting can see this.
So we're collaborating in real time
and talking about this.
As you can see, I can also edit this,
add a comment, and go from there.
So those are kind of the highlighted features
that a lot of our devs use.
While I'm focused on the developers during this session,
we've seen many customers use the Jira app
to track ITSM requests, as well.
So if you're leveraging that awesome integration
with Jira software and Jira Service Management,
you can connect both projects in here
and action them as needed. And while technical teams
are typically early adopters of Jira,
it's really important to note that it is flexible enough
to be used to track work across diverse business functions.
You can have marketing
all the way to finance and operations.
We have different boards, different projects
for exactly those needs.
So take a look at that.
And in fact, one of the key benefits
of the Jira app and Teams
is you'll have stakeholders that don't have to navigate
to Jira or create or update an issue
and even in one of my customer interviews,
they let me know that the biggest benefit for them
installing the Jira apps in Microsoft Teams
was how easy it was to get everyone on board
with updating their tickets.
STEPHEN ROSE: That was great, and you did all that
without ever leaving Teams.
So what about those millions
of folks who are already Jira users?
What are some of your favorite tips
and tricks that make those everyday tasks
just that much easier?
TYGRR DOSREMEDIOS: Yup, let me take you for a look in here.
So, for our Teams admins out there,
I just want to touch on some best practices
for rolling out the app for users.
I'm sure some of you are asking,
What can be managed through Jira
versus the Team admin center, right?
So you'll need to go into your Jira admin settings
in the browser to set up permissions for content there,
but you can allow third-party apps and Microsoft Teams
through their admin center separately.
And what's unique to Teams is you really have
a lot more granularity and control on this.
In Slack, you know, you might have
just a communication tool,
but with Microsoft Teams, you're really talking
about a much more comprehensive platform.
So here's some basic admin steps to just kind of go through.
First thing I want to do,
you're going to go to your Team apps.
You're going to click on "Permission policies,"
and you have one under here for "Global."
So the ones we're looking for are third-party apps,
which is where Jira resides.
You can allow all apps that are third party
or, if you're feeling a little bit more security conscious,
you can just allow specific ones.
So if you do that, all you have to do
is search for Jira in here.
It's the Cloud version.
You're going to add that
and bam, you're good to go.
The other option you have also
is to go to your "Manage apps" tab over there.
You can also search in here and then, bam.
Open that up, make sure it's allowed.
The other option you have here, also,
is to just review all the permissions,
and this really takes out a chunk of work
for all of the people in your organization
when they're adding this.
Once you've reviewed this, you said it's okay,
you don't have to go back and forth with those users
sending you emails saying, "Hey, let me in."
So I highly recommend reviewing the permissions,
okaying them here. And if you have a lot of Jira users,
you can just go ahead and pin it also
in the tab on the left here.
So once all that's done, you can search for this app.
I'm going to add it to a team here.
So let's see.
I'm going to do sales and marketing.
I'm going to set this up
and what happens here is I'm able to choose a tab
to pin my Jira backlog onto.
So choose a filter in here.
This is great for transparency with your entire team
so everyone can see exactly what work's happening,
what's done, what's not, what's in progress.
It's cool: You can create new issues in here.
You can also just click on an issue to edit it, so.
Once you're in here, you can add more description.
You can add fields--we have custom fields now.
If you want to add an attachment,
you can go ahead and do that, and then save it.
And so what's cool is also, like I was saying,
you have other groups of users
that are going to have Jira on your team.
So I'm going to go to my retail space here.
I've shared a link in there.
We're connecting cross-collaboration teams together in this.
They can see all the same rich context in here
and at the top, you're going to see what's a,
what we call a welcome card.
So we have these in all the different scopes,
and it just makes you aware
of what features you're getting from the app.
So for this one, you know, you get the the link previews.
You're able to search for Jira issues
in that messaging extension.
You can pin a tab.
You're able to update issues.
You can edit them, comment.
If there's messages you want to add
to a new issue, you can do that.
If there's messages you want to add
to an existing one, you can also,
but it also tells you about the other features
that are in this, like personal notifications
or the meetings part that I showed you all earlier.
And what we recommend is adding, specifically,
this app to your personal bot or to the meeting.
You do need to add it manually,
but that will really help you unlock
all the total features within this app.
So I'm also going to go back to the bot over here.
If you need more information about what this does,
you can go to the "About" section over here.
You can also go ahead and, if you have any trouble
signing in and stuff, please log in
through the web browser for Teams just in case,
but we also really, really want to hear from you.
So anytime, please just type in feedback to the bot.
If you're having trouble signing in, let us know.
If you want a feature request, let us know.
I personally read every single one of these.
So we are listening and we are paying attention.
STEPHEN ROSE: Thanks, Tygrr.
I love seeing the deep integration
into the Teams admin center.
So what's next?
What can Jira users look forward to in the next few months?
TYGRR DOSREMEDIOS: So our team is definitely continuing
to look at customer feedback, doing customer interviews,
and building as much value as we can
within this integration,
and it's not just Jira that we're investing in on
with the Teams platform.
We have a Confluence for Teams app
that is shipping some exciting new features next month
that'll bring a lot of the richness
of the Confluence Cloud Editor experience into Teams.
Also, Atlassian is bringing
several new Teams integrations to market.
So please stay tuned for that.
STEPHEN ROSE: Great stuff from Tygrr and from Atlassian.
I want to thank them so much for being on the show.
Tygrr, thanks for taking out time.
I know you're just back from vacation,
so it was really great of you
to take some time and go through all this with us today.
TYGRR DOSREMEDIOS: Thank you so much for having me.
It's always fun here.
STEPHEN ROSE: All right.
So, ability to get everything in one place,
deep integration into the Teams platform,
providing great team agility.
It's all right there.
So go to the app store, if you have Jira,
and install the add-ins for Jira right there into Teams.
If you're not, you can go out to the Jira website.
You can get 10 users for free
and start to use it today, which is great.
And hey, don't forget about our swag promo.
If you use the hashtag #JiraforTeams
and share your favorite part of this show,
oh, by March 10th, we're going to pick three winners
for $50 in swag, and you get yourself a cool shirt like this
or some other shirt that you think is cool.
We also have several blogs coming out today.
We have one from our GM coming out
that will talk about the great partnership
and what we're doing here on our Teams blog.
We have our Tech Community blog,
which is the link right below on my face:
aka.ms/InsideMSTeamsJiraforTeams.
So you can check that out, learn more,
and, of course, all the great stuff here on our show,
which we want to have you encourage.
And check out our previous show,
where we dig into the IT pro readiness piece.
So blogs to check out, swag potentially win,
plug-ins inside of our app store to drop in,
deep integration, free use. I don't think I--
Did I miss anything, Tygrr?
TYGRR DOSREMEDIOS: That's all of it I think.
STEPHEN ROSE: I think that's all of it.
So with that, have a great day.
We will see you for episode 2
in the next few weeks on "Inside Microsoft Teams."
I'm your host, Stephen Rose, and thank you
for taking some time out today to join us.
We'll see you soon, buh-bye.
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