this video explains how to fix your HP
printer when it stops printing and a
paper jam error message displays on the
printers control panel or on your
computer in this step we will clear any
jams from inside the printer and the
paper tray begin by removing any loose
paper from the input tray
power button to turn off the printer in
some cases it might not turn off whether
or not the printer turns off in the next
step you'll need to unplug the printer
turn to the back of the printer
if present remove the USB cable from the
printer
unplug the power cord
remove the rear access door to do this
press
the tab on the left side of the door and
pulled the door away from the printer
check the back of the printer for jammed
paper if you see any paper remove it by
pulling evenly with both hands to avoid
tearing
check the rollers and wheels for torn
pieces of paper that might remain inside
the printer
use a flashlight to thoroughly search
of the printer to find all small scraps
of paper
if any torn pieces of paper remain
inside the printer more paper jams are
likely to occur
reattach the rear access door to do this
insert the two pegs on the rear access
door into the adjoining openings on the
back of the printer
then push the door towards the printer
until it snaps into place
if you can't remove the paper jam from
the back of the printer you can attempt
to remove it from the front return to
the front
grasp any jammed paper in the paper tray
with both hands and then pull it toward
you to remove it remove the paper as
carefully as possible if any torn pieces
remain inside more paper jams are likely
to occur
after you have removed the paper lift
the automatic document feeder also known
as the ADF cover
the jammed paper with both hands to
remove it from the ADF remove the paper
as carefully as possible if any torn
pieces remain inside more paper jams are
likely to occur close the ADF cover
turn to the back
reconnect the power cord
return to the front
if the printer does not automatically
turn on
the power button to turn on the printer
align a stack of paper by tapping it on
a flat surface
load paper into the input tray until it
stops
slow
paper width guide inward until it stops
at the edge of the paper do not push the
guide in so tightly that it starts to
bend the paper try printing a page
directly from the printers control panel
to see if the issue is resolved on the
printers control panel press and hold
the cancel button while continuing to
hold the cancel button press the ok
button if the page prints successfully
the issue is resolved you can reconnect
the USB cable and resume printing as
normal
if the page does not print go on to the
next step
use the following steps to make sure the
carriage can move freely
the printer must still be on for these
steps to work
open the cartridge access door so that
you can view the carriage
the carriage might try to move into the
access area of the printer if it does
allow it to move to that position turn
to the back of the printer
while the printer is still on disconnect
the power cord from the printer
then disconnect the other end of the
power cord from its power source
return to the front
look inside the printer and check for
obstructions around the carriage that
could prevent it from moving
flashlight for proper viewing
remove any obstructions
check the rollers and wheels for torn
pieces of paper that might remain inside
the printer
if pieces of paper remain inside the
printer more jams are likely to occur
reach into the cartridge access area and
then manually move the carriage
ensure the carriage moves freely from
all the way to the left
all the way to the right
once all obstructions are removed and
the carriage can move the full width of
the carriage path close the cartridge
access door
to the back
reconnect the power cord into its power
source then reconnect the other end of
the power cord into the printer
return to the front
press the power button to turn the
Juran
try printing a page directly from the
printers control panel to see if the
issue is resolved on the printers
control panel press and hold the cancel
button while continuing to hold the
cancel button press the ok button if the
page prints successfully the issue is
resolved you can reconnect the USB cable
and resume printing as normal
if the page does not print go on to the
next step printer rollers get dirty from
dust paper fiber and other debris
in this step we'll clean the rollers
before you begin gather the following
cleaning materials clean lint-free cloth
clean water distilled or bottled water
is preferable but not required
do not use alcohol or other chemical
cleaners remove the paper from the input
tray
to turn off the printer
turn to the back
disconnect the power cord
remove the rear access door to do this
press in the tab on the left side of the
door and pull the door away from the
printer
you
clean the rollers visible in the printer
with a clean lint-free cloth lightly
moistened with water
law should be damp but not soaking wet
wipe each roller starting on the right
side of the roller and wiping to the
left
use your finger to turn the roller up as
you finish cleaning a section of the
roller
make sure that you remove any build-up
or debris from the entire surface of the
rollers
you
while the rear access door is off of the
printer check the hard plastic rollers
note if any rollers are missing don't
roll freely or are not springy when you
push on them these conditions could
prevent rollers from feeding properly
and mean that the rear access door needs
to be replaced reattach the rear access
door to do this insert the two pegs on
the rear access door into the adjoining
openings on the back of the printer then
push the door towards the printer until
it snaps into place
reconnect the power cord
return to the front
press the power button to turn the
printer on
align a stack of paper by tapping it on
a flat surface load paper into the input
tray until it stops
slide the paper width guide inward until
it stops at the edge of the paper do not
push the guide in so tightly that it
starts to bend the paper try printing a
page directly from the printers control
panel to see if the issue is resolved on
the printers control panel press and
hold the cancel button while continuing
to hold the cancel button press the ok
button if the page prints successfully
the issue is resolved
you can reconnect the USB cable and
resume printing as normal
if the page does not print go on to the
next step
sometimes the issue can be resolved by
resetting the printer the printer must
still be on for these steps to work
turn to the back
while the printer is still on disconnect
the power cord from the printer
then disconnect the other end of the
power cord from its power source
wait 15 seconds it is important to wait
the full 15 seconds to allow the print
mechanism to reset
reconnect the power cord into its power
source then reconnect the other end of
the power cord into the printer
return to the front
if the printer does not automatically
turn on press the power button to turn
on the printer
try printing a page directly from the
printers control panel to see if the
issue is resolved on the printers
control panel press and hold the cancel
button while continuing to hold the
cancel button press the ok button if the
page prints successfully the issue is
resolved you can reconnect the USB cable
and resume printing as normal
if the page does not print go on to the
next step if you've tried everything
described in this video and you still
have a problem your printer likely needs
some type of service contact HP to find
out what the support options are for
your printer
your options for service may vary
depending on how long you've owned it
and what country you live in