hello there my name is Richard McMunn
from the interview training company past
my interview comm and in this tutorial
I'm going to teach you how to pass a
bank teller interview now it does not
matter which bank or financial
organization you are being interviewed
for the role of a bank teller I promise
you if you watch this tutorial from
beginning to end you will not only be
fully prepared for your bank teller
interview but you will also pass it I
can pretty much guarantee that because
I'm going to give you some important
tips to help you prepare effectively and
more importantly some sample interview
questions and high scoring answers so
please do stick around and watch it from
beginning to end now before I get into
the tutorial a very warm welcome my name
is Richard McMunn that's me there in the
center and I've been helping people to
pass their interviews for about 20 years
now and I do that by providing you with
top scoring answers please do subscribe
to my channel by clicking the red button
below the video also in the description
I provided my LinkedIn connection so if
you want to connect with me on LinkedIn
you can do I would also very much
appreciate it if you gave the video a
like that always motivates me to create
more content for you thank you very much
ok let's get into the tutorial take
notes as I progress now we have to make
sure that you demonstrate the following
key skills and attributes during your
bank teller interview this is what the
interview panel are going to be looking
for your ability to provide outstanding
customer care that's really important be
able to serve all banking customers and
clients in a fast and efficient manner
whilst also upholding the bank's
customer service code of conduct or
charter and each bank will have one of
these and what they expect their
employers to do in respect of customer
service is very important you have to
deal with any customer complaints in
line with the bank's complaints
procedure also work as part of the wider
banking team to achieve the bank's
financial and strategic aims and
objectives you also have to seek
opportunities to upsell or cross-sell
the bank's different products and
services based on the customers needs
and requirements and finally you have to
be able to maintain confidentiality than
all of your work as
bank teller so let's now move on to the
all-important bank teller interview
questions and answers I can pretty much
guarantee the following questions will
come up join your bank teller interview
and I've provided you with some
brilliant high scoring answers to these
questions that you can't find anywhere
else now you can either take notes on
the questions and the answers or if you
stick around I will tell you at some
stage during the tutorial where you can
download my full set of 23 bank teller
interview questions and answers let's
get started so the first question during
your bank teller interview is going to
be tell me about yourself and why you
want to become a banker teller so it's
always the first question the introduce
yourself will tell me about yourself
question so we're going to incorporate
two questions into this one tell me
about yourself and why you want to
become a bank teller here's my high
scoring answer I'm a highly professional
conscientious and dedicated team worker
who wants to work as a bank teller
because the key skills and attributes
needed to perform the role or a close
match to my own abilities I enjoy
working in a customer facing role and I
particularly want to work in a position
where I have to act as a positive role
model for my employer as a bank teller
it is important you uphold the
principles and the values of the bank
and I feel I will excel within the role
if I am successful at the interview
today now in addition to possessing the
necessary skills the experience and the
attributes to perform the role
competently I'm also positive in my
approach to work I can find solutions to
time-sensitive problems quickly and I
will fit in seamlessly to any team I am
working as a part of so that is a
positive answer it is professional and
it is also most importantly loaded with
positive keywords and phrases that will
resonate in a positive manner with the
interview panel next question of your
bank teller interview why have you
chosen or about to become a bank teller
so why do you want to work for them so a
lot of people who go along to bank
teller interviews only want to be a bank
teller they're not too fussed about the
bank they work for now that is not
attractive to the interview panel so you
have to make sure you've carried out a
little bit of research into the back
and give them my advices three specific
reasons why you have chosen their bank
here we go
I've chosen your bank to apply to become
a bank teller for three main reasons
firstly it was clear during my research
you are a bank with a proud unsuccessful
history this means you will be around
for many years to come which means if I
perform my duties to a high standard I
will have employment with your bank for
the long term secondly you only insist
on the highest standards of customer
service this is important to me as I too
have very high customer service
standards and I only want to work for a
bank
that looks to provide the best service
to its customers finally during my
research I managed to speak to a small
number of people who are currently
employed by your bank each and every one
of them had nothing but good things to
say about your organization and in
particular how you support your staff to
help them perform highly within their
roles so that's a great answer I like it
in particular because you are giving
three reasons why you want to work there
Bank and that means that you've put some
thought into this before you go along to
the interview so you are fully prepared
next question as a bank teller what do
you expect to be doing on a daily basis
now this question is important because
it assesses your knowledge of the bank
teller job description
have you read it do you know what you
would be required to do on a daily basis
well I've put all of that together for
you right now in the following answer I
understand that there will be lots of
different and important duties I will be
responsible for as a bank teller I will
need to welcome customers to the bank
upon arrival whilst always providing
outstanding customer service and care
I'll be required to take care of all
customer transaction requests including
handling cash deposits and withdrawals
taking care of traveler's checks
providing accurate statements providing
advice in respect of loan or overdraft
applications whilst always maintaining
bank accurate transaction records as and
when they happen now in addition to
these duties I will need to deal with
customer complaints if they arise
efficiently and effectively
I will need to maintain confidentiality
at all times and also work as part of
the wider banking team to help the bank
achieve its financial targets and
strategic aims great answer shows that
you know what you're going to be doing
on a daily basis therefore you are
prepared for the role now I've got two
more questions to run through with you
so please do stick around if you haven't
done already please do subscribe to the
channel so you don't miss out but if you
want to download my full set of 23 Bank
and tell it interview questions and
top-scoring answers there is a link this
appeared in the top right hand corner of
that video you can click that when
you're ready and it will take you
through to my website where you can
download the full set but here's my next
two questions in your opinion what are
the main attributes needed to become a
good bank teller now this answered I'm
going to provide you with right now can
be used for the question what are your
strengths okay but I've worded this
because this is quite popular during
bank teller interviews in your opinion
what the main attributes needed to
become a good bank teller here we go
first and foremost being outstanding at
customer services the most important
attribute you need we live in a world
where the customer has so many banks to
choose from and on that basis it is
important a bank teller makes the
customer feel valued and appreciated
other core attributes include being able
to concentrate on the same tasks for
long periods of time whilst maintaining
solid attention to detail skills working
with other members of the banking team
to continually improve and develop
keeping up to date with developments
within the banking industry and also
having strong communication and
interpersonal skills you also need to be
good at identifying upselling and
cross-selling techniques to offer the
bank's customers different services that
may be applicable to their needs finally
you also have to have a positive nature
at all times whilst acting as a role
model for the bank if your customers and
clients feel valued they will stay with
the bank long term something that is
integral to the successful future of the
bank now an important tip when answering
questions of this nature questions that
assess whether you understand what
strengths or qualities are needed to do
the role you give the specific quality
or attribute and then you explain why
it's important so you can see there at
the top I've put first and foremost
being outstanding of customer service is
the most important attribute and then
I've gone on to explain we live in a
world where the custom has so many banks
to choose from and therefore you have to
make customers feel valued that's the
way to gain the highest scores possible
with strengths related questions next
one our bank prides its
on providing outstanding customer
service tell me about a time when you
have gone out of your way to help a
customer again this is pretty much a
guaranteed question it's a behavioral
type question and it's assessing whether
you can provide brilliant customer
services because let's face it anybody
can sit there in an interview and say
yes I am great at providing customer
service but have you done that
previously so this is a behavioral type
interview question here we go in a
previous role I was required to provide
outstanding customer care at all times
one day whilst dealing with an elderly
customer over the telephone he was
clearly having difficulty choosing a
product to purchase from our website now
under normal circumstances I had to deal
with each custom a telephone call within
a strict time period however on this
occasion I felt it was really important
to put aside the time target temporarily
to help out the customer now over a 10
minute period
I'll not only talk to the customer
throwing the different product options
available but I also spent the time
patiently talking him through the online
payment process to reassure him
everything was safe and secure I always
provide brilliant customer service and
understand how important it is we've
been the role of a bank teller to
consistently maintain this so this is a
specific example that you've been in a
specific example and that's important
don't tell them what you would do but
tell them what you've had done in a
previous situation so if you want to
download my full set of 23 banks our
interview questions and answers click
the link below the video or go to my
website plus my intercom and you can get
them in your inbox as a download within
2 minutes from now don't forget to
subscribe thank you very much please
like the video I would very much
appreciate it if you'd like me to answer
any questions relating to your bank
teller interview put them in a comment
section below and I'll be more than
happy to help you with them thank you
very much for watching and thank you
very much for supporting my career vids
channel I really appreciate that we've
got about 166 thousand subscribers now
so don't forget to join us thank you for
watching and have a brilliant day