YouTube Creator Awards are our way of recognizing the amazing effort
you put into your growing channel.
We know you pour your heart and soul into your videos
so we're excited to celebrate you
when you reach one of the Creator Award Subscriber Milestones.
In this video, we'll walk you through eligibility criteria
how to redeem your award
info about shipping and delivery
and we'll answer some frequently asked questions.
Let's start with eligibility criteria.
To be eligible for a YouTube Creator Award
you need to meet certain guidelines.
First, you need to pass a specific subscriber milestone
Silver, Gold, Diamond, or Red Diamond.
Silver is for reaching 100K subscribers.
Gold is for 1 million subscribers.
Diamond is 10 million subscribers.
And Red Diamond is for 100 million subscribers.
Note that once you hit a subscriber milestone
YouTube will review your channel
to make sure it meets all eligibility criteria
before an award can be issued.
So if you just reached a subscriber milestone
and haven't received a notification yet
your channel's eligibility
for a Creator Award is likely still under review.
Note that YouTube Creator Awards are given at YouTube's discretion
and our reviews can take up to 10 days.
Your channel does need to be in an eligible country
and meet the following guidelines.
Your channel is active with uploads within the last 6 months.
You haven't received a Community Guidelines violation in the last 365 days.
You're in compliance with YouTube's Terms of Service.
You haven't been suspended from the YouTube Partner Program.
Your channel isn't terminated
or linked to an account that has been terminated.
You don't have content that is deceptive, spammy or a scam.
And your main content is original.
Your channel might not be eligible for a Creator Award
if it focuses on compilations, mixes, curation
or heavy use of someone else's copyrighted content or characters.
Now let's walk through how to redeem your Creator Award.
Once you've met our award criteria
we will send you a redemption code via email
and as a banner notification in YouTube Studio.
To redeem your award, copy the redemption code from the email
or YouTube Studio notification.
Once you have it ready
go to the YouTube Creator Awards Redemption site
at societyawards.com/youtubeawards
and enter your code.
Here you'll need to specify
how you want your channel name to appear on the award
and enter your shipping info.
Then select "Order now" to finish redeeming your award.
Note that if you're based in Brazil or India
you'll be asked for extra info like a tax ID when redeeming your award
because this info is required by the relevant customs offices.
Now that you've redeemed your award
let's go through how shipping and delivery works.
After redeeming your award
you'll automatically get an order confirmation email.
If you don't see an order confirmation email
within 5 minutes of placing your order be sure to check your spam folder.
After you redeem your award
we'll deliver it to you within about 2–3 weeks.
You'll get a shipment confirmation email when your award ships
which you can use to confirm the status and delivery date of your award.
To make sure your award gets to you on time
here are some things to keep in mind.
Don't forget to use your full legal name when submitting shipping info.
This helps in case you have to pick it up from a customs or delivery office.
You are responsible to pay any customs duties
or taxes that are required in certain locations.
You'll also get an email directly from the delivery company
with a tracking number, once your award has shipped.
Note that you're responsible
for replying to any contact attempts made by the delivery company
that request more documentation or info from you.
This may help your award pass through customs or be delivered to you.
If you don't get back to the delivery company
your Creator Award may be returned or lost.
In these cases, you may have to purchase a replacement
if you want to get your Creator Award.
Now let's walk through what to do if you've misplaced your redemption code
or you want to check your eligibility for a Creator Award.
To check if you're eligible or to retrieve your redemption code
go to our self-service support page in the YouTube Help Center
called "Get a YouTube Creator Award."
Here, you'll need to sign in
and confirm the account associated with your channel.
Confirm that you understand the eligibility criteria.
And enter your channel URL.
From there, we'll let you know if you're not yet eligible
or if you are, but we're still reviewing your channel.
If you are eligible and your channel has already been reviewed
you'll be provided with your redemption code
and the option to redeem your award.
Finally, let's go through some frequently asked questions
about Creator Awards.
"I already have a Creator Award, can I purchase more?"
While one award is given per channel per milestone at no charge
you or your team can buy more awards.
To do so, reach out to youtubecreator@societyawards.com
using the email associated with your YouTube channel.
Your channel and award level may be reviewed again
before more awards can be purchased.
"My Creator Award arrived, but it was damaged. Can you replace it?"
Creator Awards are handmade and may be subject to minor imperfections
and inconsistencies that are the normal result
of the manufacturing process.
YouTube is not responsible for these minor flaws
nor for awards that get minor damage during the shipping process.
If your award arrives with significant damage
get in touch with Society Awards
they will do their best to help find a solution.
"I redeemed my Creator Award, why haven't I gotten it yet?"
Remember that delivery takes about 2–3 weeks.
If your Creator Award hasn't been delivered yet
first check the following.
Check the shipping status using the tracking number emailed to you
on your shipping confirmation email from the delivery company
and complete all requested documentation.
And get in touch with the delivery company
to see if any further info or documents are required of you.
Some other common issues that could affect delivery include
potential delays in the fulfillment process
due to higher-than-expected redemption volumes
or potential delays in the shipping process
due to issues such as customs clearances, inclement weather, or high holiday volume.
Or incomplete or incorrect shipping info
that you submitted during the redemption process.
If this happens, we'll send an email letting you know.
Finally, if needed, you can get in touch
with our YouTube Creator Support team for more help.
For more info about Creator Awards, check out the links in the description.
Thanks for watching.