Hi guys, my name is David from Payette Forward.
And I’m David from Payette Forward.
In this video, we're going to show you what to do when your iPhone won't charge.
There are four main components in the iPhone charging process.
That's right.
The first one is the power source itself, which could be the wall charger or your computer
or the car charger.
The second is the lightning cable or charger cable.
The third is the charging port on the bottom of your iPhone.
And the fourth is the iPhone software itself.
Now for the first step in this video, we're going to walk you through a pretty typical
scenario at the Apple Store.
I'll be the customer.
David will be the tick.
All right.
It's been a while, but I can remember how it goes.
Hey, what's going on with your iPhone?
Well won't turn on it's not charged and I missed my son's birthday because I couldn't
get the Calendar app open.
I missed a very important call from work.
And now I don't get the promotion they gave it to sue instead.
I just drove four hours here from Plattsburgh and you fixed my iPhone in 15 seconds.
How did you do that?
Well, I did a hard reset on your iPhone.
Well, I call the Apple support line.
I have an iPhone 7 hoping to do a hard reset by holding down the power button and the volume.
Down button, and they said if I had an iPhone 6 or older that I would have had a hold down
the power button and the home button right for how long about 510 seconds, right?
So here's the truth.
You thought you would hard reset your iPhone, but you didn't hold down the buttons for long
enough.
And this was a super of the Apple Store people would come in and say exactly what David just
did I'd hold the iPhone hold the buttons down for not just 5 or 10 seconds, but maybe hold
him down for 20 seconds or 30 seconds because if there's a problem with your iPhone, it
just may take a little bit longer to turn on.
So make sure you really try to hard reset your iPhone before you go into the Apple Store
do anything else.
So let's say the hard reset didn't work.
The next thing to do is go through each of the components of the charging process and
inspect those four damage, right?
So let's start with the power adapter now if it's your computer or the car charger or
the wall adapter just take a close look inside for any debris or Gunk that may have gotten
in there that could be interfering with the charging process.
Now I recommend just using the flashlight on your iPhone.
Another iPhone to take a look inside.
I'll turn on my flashlight now all sorts of stuff can get in there now don't use a paper
clip or anything sharp or metal because that can cause problems with static electricity
and it can do physical damage to your iPhone or other components.
So Apple Stores use this fancy anti-static brush.
You can get a whole pack of five of these for five bucks on Amazon give it to your kids
give it to your neighbors.
And then uh, if you don't have an anti-static brush at home, which most people don't um
use my other favorite anti-static a toothbrush, but not a toothbrush like that that you've
used this morning because the moisture from your mouth can cause serious damage the internal
components of your iPhone or your charger thought it could cause a problem seriously
spit toothpaste.
So let's use the set of my toothbrush.
Let's use on toothbrush that we never used before and brand-new gently brush out using
a circular motion much better that's in there.
Okay.
So the other way to do this is just simply try using a friend's charger.
That's probably the easier way to do.
We're also just trying to plug it in the car try a different charger.
Okay, next step.
Let's say the charger didn't work.
I phone stolen charge.
We're going to move on to the lightning cable.
Now.
This is a cable that's in very poor condition.
It's my cable feels like you're judging me, but let's move on.
Okay, so I phone cables are susceptible to Frank, uh, maybe your cat to it.
Maybe you leave it outside and you have a rodent problem.
But either way, uh, take a close look at the lightning cable itself.
Make sure that there isn't any damage now also just like the wall charger take a look
inside the USB side of your lightning cable to make sure there isn't any gunk in there.
If you need to, you know, brush it off and just like with the wall charger though.
Just try and Friends Cape.
Yep.
Now let's talk quickly about Apple cables and certified cables versus a cheap table.
You'll find in your gas station, right?
So what an MFi certified cable is is it certified by Apple to actually work with iPhones MFi
certification is only given to certain manufacturers of iPhone cables.
So if you're buying a $3 Cable of the gas station.
It's probably not my certified and it could have all sorts of problems.
Now, where can they get a great certified cable?
Right?
Well, obviously Apple cables are all certified but other places have cheaper capable.
So we love this amazonbasics cable.
I actually use this one next to my dad and this is a 6 foot high phone.
Very long table, right?
Yep.
It's great.
I can use it bet you get it on Amazon.
Look at how long that cable is.
Oh, so how do you know if an iPhone cable is my certified what you need to do is take
a look and look for this made for iPod iPhone and iPad logo.
If you see that that it's certified.
If you don't then the cable is not all right.
So check the charger.
We've checked the cable.
What's next?
Let's look at the charging port on the bottom of the iPhone.
Now, you might be surprised about how much Gunk can get into this lint from your pocket
or dirt or peanut butter or any I've seen lots of things.
Here rice rice rice is like one of the most common problems that you'll find at the Apple
Store people will come in their iPhone won't charge and they'll say yeah, I don't know
what's going on.
You look inside.
There's a grain of rice inside the charging port and I'll say like well where you at a
wedding did somebody throw it in but the truth is and obviously they dropped it in water
and they didn't want to say anything but they hadn't looked in there and actually sometimes
rice is really really hard to get out of there.
So never use rice to dry out an iPhone it can sometimes ruin an iPhone.
That would have come back to life.
I've seen that multiple times at the Apple Store.
So same deal with the bottom of the iPhone brush it out gently with anti brush or toothbrush.
So now we've checked the cable the charger and the lightning port on your iPhone.
The last thing here is the iPhone software, right?
And the iPhone software is probably the most important part of the iPhone charging process
because it's the software that decides whether to charge your iPhone when you plug it in.
So how do we fix that problem to fix the software problems?
We're gonna have to do a dfu restore on your iPhone software now, it's kind of tricky to
do especially with your first time.
Fortunately, I made a special video walking you through the entire process and we'll link
to that below.
Yep.
You should always do a dfu restore it before you think it's a hardware problem because
the dfu restore is an apple Tech's last-ditch effort to fix any software problems before
they decide if it's a hardware problem.
So if you go on to the Apple Store, the probably just do it if you restore anyway, right?
So make sure that you do it at home before you go in and you could end up wasting hours
of your day, right?
So you do the dfu restore that didn't work.
You may need to get a repaired first off.
There's apple right apple is a good choice if your iPhone's at our warranty and it's
not damaged bring it to the Apple Store.
They'll probably give you a new phone now the caveat with going through apple is that
if your iPhone won't charge and they need to let's say fix a problem with the charging
port Apple will give you an entirely new iPhone.
So that will mean that you lose all the data on your iPhone and that could be tragic.
I've seen people cry before now there are other options for repairing iPhones that won't
charge and one of our favorites is CellSavers.
CellSavers is an on-demand iPhone repair service that actually comes to you.
Meet you wherever you are to fix your iPhone in 60 minutes or less also they offer a lifetime
guarantee and they can be cheaper than so.
It's really sort of a win-win.
Yeah CellSavers.
Now the only drawback to CellSavers is that it can void your warranty when you replace
an internal component with that Apple part, but still CellSavers does a great job in that
only applies if Apple finds out.
So be quiet.
Yeah, so don't tell Applel.
So that's it for this video.
We hope we fixed your iPhone that wouldn't charge.
If you enjoyed this video give it a thumbs up.
If you have other questions leave a comment down below and don't forget to subscribe to
this channel for the best iPhone content on YouTube.