Hello there, my name is Richard McMunn from the interview training company PassMyInterview.com,
and in this tutorial I will teach you how to pass a Tesco interview. So it does not
matter which role you are being interviewed for with Tesco, please do make sure you stick
around and watch this training tutorial from beginning to end, because I promise to give
you some great interview questions and answers and more importantly, help you to be the STANDOUT
CANDIDATE! And to achieve that goal, this is what I will cover: I'm going to give you
tips for passing your Tesco interview. I will give you sample Tesco interview questions…
suggested answers to those Tesco interview questions. I will tell you the qualities the
interviewer is looking for. And I will also tell you 3 great questions to ask at the end
of your Tesco interview. There are five great reasons why you should watch this from beginning
to end. Now, before I get into the training, a very quick, warm welcome to this Tesco interview
training tutorial. My name is Richard McMunn. That's me there in the centre of the screen.
I've been helping people for 20 years now to pass their interviews. And I always do
that by giving you top scoring answers. Please do make sure you SUBSCRIBE by clicking the
red button below the video, and then you won't miss out on any of the weekly training videos
I'm uploading. And I would also very much appreciate your support if you gave the video
a LIKE… that tells me you enjoy the content and I'll create more for you. Thank you. OK.
The first Tesco interview question we need to prepare for is, tell me about yourself?
So the easiest way to answer this Tesco interview question is to tell the interviewer the skills
and qualities you have that are relevant to the role. Here is my strong suggested answer.
“I am a positive, friendly and professional person who enjoys working with others as part
of a team. I am also a fast learner, I am flexible and can work the hours needed, and
I would always make sure the work I carry out is to the high standards expected by Tesco.
I can also be relied upon to follow the necessary safety rules and regulations that form part
of the job. I have experience of working hard, being committed to my job and also ensuring
the people I am serving get the best possible levels of customer service attainable. I have
read the job advert for this Tesco role, and I feel confident I have the necessary skills,
qualities and attributes to perform to the necessary standards.” That is a brilliant
answer! It gets you off on the right footing for the remainder of your interview. You can
either pause the video if you want to and write that down, or if you wait, I will tell
you where you can download my full set of Tesco interview questions and top scoring
answers. The second question we need to prepare for is, why do you want to work for Tesco?
This will come up pretty much early on during your interview. So in your answer, show the
interviewer you have carried out some research into Tesco, especially in regard to their
customer service standards and values. Here is my suggested answer. “I have shopped
in Tesco many times before, and it is clear you always strive to provide great service
and exceptional value. I want to work for Tesco for a number of reasons. The first reason
is, I feel this is somewhere I can enjoy being at work, working alongside other like-minded
professionals. The second reason is, I want to do a job where I get to make a difference
to people’s daily lives. The company values I read on your website are impressive and
I feel I will be treated well here and respected by others. Finally Tesco has a strong reputation
within the local community, and on that basis, I would feel proud to be a member of the Tesco
team.” So there's a number of really good reasons why you want to work for Tesco, and
it shows you've looked into them and also you respect them as a local employer. The
next question I want you to prepare for is, how would you deal with a dissatisfied customer
in one of our Tesco stores? Now, when answering questions that relate to customer complaints
or dissatisfaction, always be professional and follow your training. If you're ever unsure
of how to deal with a situation like this, always ask for help. Here is my suggested
answer. “I would want to resolve it for them, so I would start off by apologising
if necessary, before asking them questions to find out what had happened to cause the
dissatisfaction or complaint. Whilst the customer was talking, I would listen to them carefully
and ask any probing questions to delve further if needed. I would then try and come up with
a resolution to their complaint, and I would always make sure I followed my training and
the guidance Tesco has in regard to customer complaints. Finally, if I was ever unsure
of what to do, I would ask my supervisor or team leader for help.” That is a concise
response that shows you are following a logical process for resolving customer complaints.
I still have some questions to go through, so please don't go anywhere. But when you're
ready, if you CLICK THAT LINK in the top right hand corner of the video, it will take you
through to my website, PassMyInterview.com, where you can download my full set of Tesco
interview questions and top scoring answers in PDF format. Next question. What are your
strengths and weaknesses? The easiest way to answer this tough interview question, is
to give them three strengths that match the job description, and then one weakness that
is not a match for the job description. Here's how to do it. “My strengths are my ability
to provide great levels of service to everyone, my willingness to be flexible and work extra
hours or shifts when needed, and also the fact I am a fast learner who picks things
up quickly. This means I can start contributing to the team in a relatively short space of
time. My weakness is, I find it hard asking for help from others. I like to figure things
out for myself, but I guess this slight stubbornness doesn’t always work, because it would be
far quicker and easier to ask someone more experienced than me for help. I am working
to improve on my weakness though, and I am someone who likes to continually improve and
develop.” That’s a good answer. It's safe in regard to the weakness you are giving.
And finally, you are saying I am always looking to improve and develop, which is important.
The next question for your Tesco interview is, what is good customer service? This feels
like a really easy question to answer. However, there is only one correct way of answering
it, and here it is. “Good customer service is all about providing attentive, positive
and timely service to everyone who comes into contact with Tesco. This includes when you
are dealing with customers face-to-face, and also when you are dealing with them by email
or by telephone. At all times, the standard of customer service should always be the same
for everyone. Good customer service is needed to ensure customers have a pleasurable and
memorable experience in store, as this then encourages them to return to the business
time and time again.” That's a really good answer! It shows that you understand what
good customer service is. It's to a high standard. It's consistent and the same for everyone.
Three questions to ask at the end of your Tesco interview. They're going to say to you:
“Do you have any questions for us?” Here's what I would say… If I'm successful, how
long will my training last for? How often do the goods in store change, for example,
are they seasonal? What could I do in this role to make sure Tesco continues to be successful?
There’s three really good questions to ask. Don't forget, CLICK THAT LINK in the top right
hand corner of the website. It takes you through to here, my website PassMyInterview.com, where
I've got a number of Tesco interview questions and answers that you can download. You will
also get these slides when you do get a copy of these. And there's also five tips for passing
your Tesco interview, which I recommend you read and study. I hope you've enjoyed that.
Please don't forget to SUBSCRIBE and hit the LIKE button. If you have any questions stick
them in the comments section below. Other than that, I wish you all the best for passing
your Tesco interview and have a brilliant day. Thank you for watching.