Thank you for joining this instructional video for the New York State Emergency Rental Assistance
Program. In this video we'll be showing you the home page for the Emergency Rental Assistance
Program, as well as a few key features a tenant or landlord can access from here. So let's jump right
in. So what you see on your screen is the home page, which contains a lot of valuable information.
Across the top navigation bar you can access the call center number, which is open seven days a
week from 8:00am to 7:00pm through June 14th. After June 14th the call center will be open Monday
through Saturday from 8:00am to 7:00pm. Next you can change the language of the website. You can access
program overview and eligibility information, and you'll find a link to check the application status.
If i click on that link you'll notice that the required information to check
an application status is the application number and the applicant's date of birth.
Navigating back to the home page and also across the top navigation bar, are a sign up button to
create an account, and a login button for those who have already created an account. One important note
is that tenants do not need to create an account to submit an application or upload documentation;
however landlords do need to create an account to submit required information.
One reason that a tenant may choose to create an account is for easier access to an in-progress
or submitted application. By clicking on the sign up button you'll be directed to register as either
a tenant or a property owner. If I click further into the tenant registration section, I'll see
the data elements required to generate an account. Once you submit this information you'll receive
a system generated email with a link to confirm your email and establish your account.
Navigate back to the home page.
And scroll down a little bit and we'll see the how to apply button.
If you click on that it'll take you to a page which contains a lot of information on how to
submit an application. If we scroll further down, on the right side of the page we'll see a link to
submit an application, which is the apply now here button. Again, a link to check application status
once you've submitted an application, links to upload tenant and owner documentation, which we'll
walk you through in a separate video, and links to upload W9 and direct deposit information if you
are a landlord. Also at the bottom of the page is a link to contact us for assistance. By clicking on
the contact us button you can find resources for reasonable accommodation, TTY relay communications,
the state's fraud hotline, as well as a link to live chat with a customer service representative.
That live chat link is also available from the home page.
Finally you'll see an FAQ or frequently asked questions link at the bottom of the home page.
At this point I'd like to talk generally about the steps one needs to complete
in order to submit an application. Step one is to complete a full application.
There are three ways for an applicant to start an application. The first way is to
create a new account by clicking sign up at the top of the home page to register.
The second way is to enter an existing account by clicking on the login button at the top of
the home page. If you've already created an account, the final way is to start an application without
registering by clicking on the apply now here button. One note is that applications can be
saved and restarted. After saving page one of the application an application number will
automatically be created and we strongly encourage applicants to make note of that number once it is
generated because you will need that in order to check the status of a submitted application
or to access an in-progress application; as well as to submit required documentation.
An applicant can also resume an existing application by clicking on the apply now
here button and providing the application number
and the applicant's date of birth, or by logging into an existing account.
Step two is to submit tenant documents. Links to upload tenant documents and owner documents
are located on the home page of the application website. After an application has been submitted,
click on upload tenant documents on the home page and upload required documents.
Note that the application number and the applicant's date of birth are required fields, and
must be entered to upload documents. Step three is to submit owner or landlord documents.
So at the top of the homepage an owner or landlord would click sign up to register as
a property owner or landlord, or log in with an existing account if you've already created one.
Then you would go to submit required documentation as the application directs. So this concludes our
instructional video on the home page we'll be providing other videos which will walk through
the steps to submit an application as a tenant, as well as to submit required information as a
landlord or owner. We also encourage applicants to access the frequently asked questions by clicking
on the FAQ link at the bottom of the home page. Thank you for your time, and have a wonderful day.