(upbeat music)
>> Narrator: The Capacity Command Center
at Hopkins serves the same function
as air traffic control center in the aviation industry.
Imagine yourself flying in an airplane.
And you're flying home to Baltimore.
(flight sound)
So can you imagine flying into that airspace
without somebody controlling where you were going.
The goal of the aircraft control center is to get the
right plane to the right runway at the right time.
And our goal is right patient, right bed, right time.
>> We knew we needed to do something,
something to improve efficiency, coordinate care,
and really maximize the use of our precious beds.
In my mind the Command Center was a terrific collaboration
between the Johns Hopkins Hospital and GE
to really improve our processes.
>> For the Command Center to be able to
communicate with all those people and have all those minds
focused on Rodney Matthews is critical.
My plan was to go to the spa
and pick up a gift certificate for my wife,
but when I got there, my chest felt funny.
And then I lost all the feeling in my lower part
of my body and my legs.
>> Mr. Matthews had an aortic dissection,
which is a tearing of the blood vessel that supplies
the entire body with blood.
It is an emergency and requires surgery as soon as possible.
>> My body was in the most excruciating pain
I'd ever experienced in my life.
And all I could remember after that
was I heard a helicopter.
(chopper whirring)
And it actually brought some comfort to me.
I felt like I was being taken care of
and I was gonna be okay.
>> Most of the activities that occur here in the
Command Center are actually invisible to our patients
and in fact sometimes invisible to the rest of our staff,
because if we are doing our functions
and we are doing them really efficiently,
it's a very, very smooth process.
>> Redonda: The Command Center helps bring patients to us
so we can provide the life-saving care,
for which we are known.
>> We can be sure that patients who need to be
at the Johns Hopkins hospital can be here,
when they need to be here.
>> I'm extremely grateful that the
Capacity Command Center exists.
Everything is timing,
because I needed surgery right away.
>> We've seen a great deal of improvement
in all of our operational metrics,
since we've opened the the Command Center.
The time it takes to get a patient out of the
emergency department is significantly reduced.
The time it takes to get a patient out of the operating
room is significantly reduced.
The number of patients we are able to bring into
the hospital, significantly increased.
The time it takes for our ambulances to be dispatched,
significantly reduced,
but perhaps the biggest improvement that we've seen is that
we're making the most efficient use of every single
inpatient bed that we can possibly make this point.
>> Redonda: The true power of the Command Center
in many ways is the amount of data and information
that we have available to us real time
and visible to anybody that wants to see that data
when they need it and as they need it.
>> There is no way that you could save a life
without having the Command Center communicate
with all those people.
The training that those people have to save my life
was just amazing.
>> Narrator: The screens that you see are not
just pretty pictures.
They're used every minute of every day
and behind them is some very sophisticated technology.
>> Redonda: Walls and walls of monitor streamlining data
on who needs services, what our bed status is.
Historically we have reacted to demand for our beds
through the use of predictive analytics,
we will be able to anticipate that need and better plan.
>> Narrator: Managing the operations of the
Johns Hopkins Hospital or the Johns Hopkins Health System
is very complex.
We have to be concerned about quality, safety,
service and we have to do it efficiently.
>> Managing that process, getting to the hospital
as quick as possible, is just huge,
and saving a life.
(gentle piano music)