Hi, welcome back to AppGeeker's channel. Here's Yannis from appgeeker.com. Today I gonna to
show you what to do if iPhone XS, XS Max, or XR won't turn off, or is frozen or is unresponsive.
If your iPhone XS, XS Max or iPhone XR fails to turn off, don't panic. It might be a minor
problem rather than a catastrophe. So, what does it mean when your iPhone XS,
XS Max or XR won't turn off. Similar to the boot process, when you trigger a shutdown,
your iPhone's software and hardware should stop working. If the software crashes or the
hardware is malfunctioning, your iPhone XS, XS Max or XR will become frozen and not be
able to turn off. First, you need to know how to shut off your
iPhone XS, XS Max or XR. Press and hold either Volume button and Side button until the slider
appears. Drag the slider from left to right and your iPhone turns off. It's great, the
buttons are working fine. If your iPhone can't turn off and the slider doesn’t show up,
the buttons may be not working properly and need to be repaired. That's a not a common
case for the broken buttons unless you've dropped your iPhone.
Now let’s say the software issue. It could be the reason why an iPhone XS, XS Max or
XR is not turning off. To check if there's a problem with the software when powering
off the iPhone, go to Settings, tap General, tap Shut Down, and then drag the slider left
to right. If your iPhone is not responding and doesn't come up with the Slide to power
off, it should be a software issue that causes the shutdown issue.
Most of the time, a force restart will get your iPhone back up and running. It's pretty
easy to force shutdown and restart iPhone XS, XS Max and XR and all you need to do is
pressing three keys: Volume Up, Volume Down, and Side button. Now, see how to hard reset
your iPhone. Be aware that, this is for iPhone XS, XS Max and XR. On older iPhones, you need
to use different key combinations. Press and release Volume Up button, press
and release Volume Down button, press and hold the Side button until you see the Apple
logo on the screen. Alright, Apple Logo appears, let go of the Side button and your iPhone
turns off and turn back on. So that's how to force shutdown iPhone XS,
XS Max or XR when it will not turn off. Next, update iOS to latest version. Whenever a new
iOS is released, it should fix the bugs with the software. So it's worth trying to do this.
Go to Settings, tap General, tap Software Update and then tap Download and Install.
Good job. What if iPhone XS, XS Max or XR won't shut
off or open apps? The hard reset and iOS update are of no avail? Try to use an iOS troubleshooter,
and iOS System Recovery has helped me a lot. The software efficiently fixed my iPhone XS
that won't turn off and now my frozen iPhone is working in order. If you're interested
in the software, you can find the download link in the Description section below.
So launch it and connect your iPhone to the computer. Then click More tools, click iOS
System Recovery, click Start. Here, choose Standard More - it's good enough for minor
software problem. Click Confirm. Now select an iOS firmware for your iPhone and download
it instantly. Wait for the download to finish, and once done, click Fix to remedy the issue.
It’s all that simple. Alright. After all of the useful troubleshooting
tips, the last solution you can do at home is to DFU restore your iPhone XS, XS Max or
XR. It wipes out anything from your phone, and restore it into factory defaults. If you
don't know how to do this, check out our guide in the Description section below.
If none of these step help, and your iPhone XS, XS Max or XR still won't turn off, the
problem can be tricky. It's probably the hardware issue. Maybe the screen is broken and isn't
responding, or the Side button is broken. It's time to bring to Apple Store to repair
the screen or the Side button. Make an Apple Genius Bar appointment ahead of time.
Well that’s what you need to do when iPhone XS, XS Max, XR will not turn off. Hopefully,
you iPhone is up and running again. If you find this video helpful for you, please be
sure to give it thumbs up, subscribe to AppGeeker's channel, and click the Notification bell to
get the updates whenever we upload a new video. If you have any question, feel free to leave
anything in the Comment section below. See you guys in the next video