>>>
>>> I
>>> I LIVED IN THE NORTHWEST MY ENTIRE LIFE AND MANY OF YOU HAVE
ALSO.
ALSO.
ALSO. YOU
ALSO. YOU KNOW THAT RAIN IS
INEVITABLE.
INEVITABLE. IF YOUR GUTTERS DO NOT WORK YOU
WILL HAVE A WATERFALL WHEN THEY
FILL UP.
FILL UP.
FILL UP. FAULTY GUTTERS CAN DAMAGE THE
ROOF.
ROOF.
ROOF. >>
ROOF. >> IT'S BEEN AROUND FOR 100
YEARS.
YEARS.
YEARS. IT
YEARS. IT DIDN'T CHANGE MUCH UNTIL THE
90s WHEN INVENTIONS CAME ALONG
TO IMPROVE IT.
THIS IS THE OLD VERSION THAT IS
STILL OUT THERE.
THE WATER FOLLOWS THIS CURVE
AND A FEW HAVE A BIG LEAK IT
FALLS ON THE GROUND.
AND NEEDLES GO RIGHT IN THERE.
THERE'S ANOTHER VERSION THAT
SITS FLAT ON YOUR GUTTER. AND
THAT WILL KEEP EVERYTHING OUT IT
ALSO IS A SHELF EVERYTHING
WASHES DOWN. AND THIS THIRD
ONE IS OURS.
IT'S INSTALLED AT THE SAME
ANGLE.
ANGLE.
ANGLE. IT'S A PINE MESH, AND LET'S THE
RAIN WATER FLOW OFF.
IT MINIMIZES ANY MAINTENANCE
THAT IS REQUIRED.
>> I'M NOT A GUTTER PROTECTION
SPECIALIST.
SPECIALIST. BUT MOST OF THE WATER WOULD END
UP IN THE GUTTER WHERE IT'S
POST-GO INSTEAD OF CASCADING
OFF YOUR HOUSE?
>> YES THAT'S ONE OF THE MOST
FRUSTRATING THINGS FOR PEOPLE
WHO HAVE PURCHASED A
COMPETITORS PRODUCT WHEN IT
COMES UP IN THE WATERS NOT
GETTING INTO THE GUTTER.
WE ARE PROUD OF THE ABILITY TO
MAKE THAT HAPPEN.
TO LET THAT WATER GO DOWN THE
DOWNSPOUT.
DOWNSPOUT. SPOKE GUTTERS ARE IMPORTANT FOR
THE WHOLE HOUSE INCLUDING THE
FOUNDATION?
FOUNDATION? I WOULD BE EQUALLY CONCERNED
WITH HOW IT AFFECTS THE ROOF.
THE WOOD THAT HOLDS UP YOUR
ROOF IS RIGHT ABOVE WHERE YOUR
GUTTER IS.
GUTTER IS. IF YOU HAVE ALL THAT WATER
GOING ONTO THE GROUND, IT'S NOT
DESIGNED TO TAKE ALL OF THE
WATER OFF THE ROOF RIGHT AT THE
FOUNDATION.
FOUNDATION. WE HELP PEOPLE UNDERSTAND THE
RELATIONSHIP.
RELATIONSHIP. AND DEPENDING ON YOUR SITUATION
WE DECIDE IF IT IS A GOOD FIT.
>> A LOT OF PEOPLE ARE WATCHING
THAT THINK I NEED NEW GUTTERS.
WHAT WOULD YOU SUGGEST THAT
THEY ASK A COMPANY LIKE YOURS?
>> I WOULD ASK FOR EXAMPLES OF
PREVIOUS INSTALLATIONS THAT
THEY CAN POINT TO THAT SHOW
SUCCESS.
SUCCESS.
SUCCESS. I WOULD ASK THEM WHY THE
PRODUCT WOULD FIT. SERVICE
AFTER THE SALE IS AN IMPORTANT
CONCEPT.
CONCEPT.
CONCEPT. WHAT HAPPENS IF I HAVE AN ISSUE
? ONE OF THE THINGS THAT I
WOULD HAVE PEOPLE ASKING GREAT
DETAIL IS ABOUT WARRANTY
DETAILS.
DETAILS.
DETAILS. THE INDUSTRY LIKES TO RELY ON
MONEY BACK GUARANTEES .
>> BUT YOU NEED TO SEE IF IT
MAKES SENSE OUR WARRANTIES
SPECIFICALLY SPELLS OUT THAT THE
WATER WILL ENTER THE GUTTER.
IF YOU RECALL THE EXAMPLE I
SHOWED YOU IT'S IMPOSSIBLE FOR
THE INSIDE OF THE GUTTER TO
PHILIP.
PHILIP.
PHILIP. >> WHY YOU GUYS?
>> WE ARE NOT TRYING TO HARD-
SELL EVERYONE WE COME ACROSS.
WE TRY TO TAKE A COLLABORATIVE
APPROACH.
APPROACH.
APPROACH. IT'S A BETTER LONG-TERM
RELATIONSHIP IF YOU UNDERSTAND
WHY YOU ARE MAKING THE
PURCHASE.
PURCHASE.
PURCHASE. AND WE LIKE TO BE THERE AFTER
IT IS INSTALLED.
WE ARE PROBABLY ONE OF THE ONLY
COMPANIES THAT TELL YOU THAT
THERE'S MAINTENANCE THAT NEEDS
TO HAPPEN.
TO HAPPEN. YOU CAN DO IT FROM THE GROUND.
WE ARE NOT SHY ABOUT SAYING
THAT THAT MAKES FOR A GOOD LONG-
TERM RELATIONSHIP.
TERM RELATIONSHIP. >> PINE BLOCK