Have you ever wondered why there are certain leaders you just want to follow
and do whatever it takes to get their approval? Well the answer may surprise you.
Hi, this is Brian Lee, healthcare’s engagement expert and founder of Custom Learning Systems.
Our vision is kindness care, everywhere. This tutorial ,number four,
is part of a 12-part “Uplifting Caregiver Engagement” series. So one of the questions I
struggled with early on in my career, and one that you may have as well, is this: what is that secret
sauce of how one person influences and motivates another? Great question. Well, I want to tell you
a story about an inspirational leader that I met at the beginning of my work in healthcare,
and I was doing a training program at St Mary Medical Center in Long Beach, California.
3000 employees, I was flying in and out frequently, and I kept hearing about the chief
nurse officer, Tammie McMann Brailsford, and when people talked about Tammie it was with reverence
and respect. Well, after about a month of work there, I finally got to meet her. We were gonna
go for lunch, she was very gracious, and she said “well Brian, on the way to the cafeteria
may I show you the hospital?”, which I thought was terrific. As we walked through the hospital
I noticed her. I noticed that if she saw a dirty bandage, or paper on the floor,
she’d pick it up. I noticed if a phone rang on the wall, she wouldn’t order someone to answer it, she
would go over and answer it. But let me tell you what I really noticed. I noticed that
when a young nurse came up to her, very upset, almost in tears, quite angry, about something,
Tammie didn’t say “well call my secretary, come and see me later”, she said "I have someone with
me now, when can I come back and see you?”. So over lunch, I said to her “How important
is, are, relationships in what you do?” and she said “Brian, relationships are how I get things
done, and how I model my behavior determines an impact on how people see me”. She got it. What
‘d she get? She got this important point: the speed of the leader is the speed of the team.
What you know and care about, what you do and care about, is what your people will do and care about.
My colleague and friend Harold Curtois, at Memorial Hospital in Abilene,
reminded me of this saying: “If serving is below you, then leadership is beyond you”. We need to be
servant leaders, examples to the people that we lead and that truly inspires them to do better.
"Example is not the main thing in influencing others, it is the only thing”.
What a great message for us all. So let me summarize three key ideas I want you to take home:
Remember, we are attracted to leaders who model relationship engagement.
Number two: the speed of the leader is the speed of the team. And number three: remember, example
is not the main thing in influencing others, it is the only thing. Well, one way that we can
help you in influencing others is this Operation Uplift Team Charter. It's got all kinds of tools,
and resources, and libraries of ways that you can engage and appreciate your own people,
and it's yours just for the asking by clicking on the link below. Our next tutorial in this channel is “Lead With Purpose”.
if you feel this video has been helpful to you, please like and subscribe to our channel and join our kindness
care movement. Post any questions or topic suggestions in comments, I'd love to hear from you.
and share this video with your peers and caregivers
as much and as often as you like. Thanks so much for watching, this is Brian Lee,
healthcare’s engagement expert, now let’s go spread kindness care everywhere.