Hello Automators. There is nothing more frustrating than buying a smart home
product and then finding out the return process is almost impossible and you
never can, but what I want to do today is share with you my experience with the
Nest Cam IQ Indoor why I returned it and what the process was actually like for
that return at Nest so just to clarify here's what happened
my wife was being really nice to me at Christmas she's a great lady and she
bought me a set of Nest Cameras so here's the Nest Cam Outdoor and
basically I'll have an unboxing and a setup and a review and all the the
standard videos that I do for these products here but what she also did is
she got me the Nest Cam IQ Indoor now that was about 45 to 50 days ago and I
took my time to do a proper set of a proper review and I wanted to show you
guys everything as I walked through the ownership of that device now ultimately
I decided to return that camera or I wanted to return that camera but the
return window was 30 days now why did I decide to return such a powerful kind of
best in class specifications camera and ultimately what I'll tell you is the
Nest Cam whole suite of cameras they have one inherent issue as far as I'm
concerned no local storage and that means an incredible amount of bandwidth
rolling through your home Wi-Fi now when we talk about a connected home and as
many connected home automation products as I have in my home what I started to
notice is that my other devices throughout my home work disconnecting
much more and my router was obviously a lot busier so what started happening in
my home his I started getting random failures throughout my home as that
camera was sitting just recording so this was prior to the Nest Aware
subscription service kind of kicking in but I still had that and
initial trial or usage of all of those services so what was happening was a
constant upload of data to the cloud through my wireless network and it was
causing my other devices a lot of havoc so I did some testing and I started
pulling not only the devices that were the problems or what was happening more
often you know my Lenovo Smart Display disconnected more than my Google Home
Hub but I was having Google Home many problems I was having Echo Dot problems
all kinds of different products were going actually my HomePod was
disconnecting even and that has been one of the most stable devices I've owned so
you know as those products were failing I was starting to disconnect but all
that happened was more products kept failing and my Nest Cam continued to
work so somehow this had taken over my network and started to really slow
things down ultimately when I disconnected the Nest Cam I gave myself
a day or so I started to essentially see the network repair you know I had to do
some reboots I had to do some more troubleshooting and I had to reset up a
couple of products but ultimately now since that time my network has been
entirely stable so with that in mind I decided it was time to return the
product as well I didn't want to pay for the Nest Aware subscription service here
for what was essentially going to cause me some headaches in my Wi-Fi system now
I think obviously there are some mitigation tactics and I want to be fair
to Nest because in a really powerful Wi-Fi system I think their cameras will
work fantastically and I'm going to keep these two cameras right here for my
outdoors and I'm going to include one of them on a Nest Aware subscription and
you know over time what I'll likely do with that is just set it really schedule
wise to make sure that those uploads are only happening during certain times and
also while I'm away from the home I don't want it running otherwise because
it is too impactful so now moving on to the return process what did that
actually look like it was actually really really
easy I got a lot of help from Nest so I went to Nest's website I went to their
support section and I went to chat and that's all I did I never actually had to
call anyone go see anyone do anything more than eventually drop off a box so I
was outside their 30-day window they still took the product back after I
explained it to them they looked at when I had received the product and when it
had shipped to me when it had shipped to me and then when I had actually received
the product and extended the window for me a little bit now obviously this was a
this was a olive branch of theirs to go out and give me that they might not do
that for you but what I found was just explaining the situation that I wasn't
going to meet my needs then he took that camera back they paid for the shipping
so they sent me a pre paid shipping label I had to put it in a box put it
back take it back back to a UPS store essentially and just drop it there with
it packaged normally so what I'll say is Nest has managed through this process
and through them being so positive with me
kept me on board with their set of products and I think they're doing a
really good job of managing customer so I wanted to give you the whole story
here why I made those decisions for myself I still think these cameras again
fit high bandwidth bandwidth networks businesses things like that and will
still really work really well and they are ultimately the best SPECT camera out
there today other than some of the new stuff from our Loeb so I just wanted to
put this out there I know it's not a really technical video you're not used
to these kinds of things from me but I wanted to put out there my experience
because I think it's very very important with these companies how they treat
their customers and I'll say ultimately super impressed with Nest I can't use
some of their products in my home but I've been really impressed with their
attention to detail with customers and with their products overall so there you
have it guys let me know what your experiences have been I think this is a
really great forum to go ahead and talk about in
and what I think is one of the cases of company really treating its customers
really well but I'll leave it up to you guys so thanks for watching everyone and
we'll see you next time