>> MATTHEWS: We're part of the Johnson family of companies, about a 120 year old legacy.
Considering that we're selling into a more than 170 countries, we needed a single platform
that would allow us to shrink the world a little bit further.
Among the factors we considered in going to Google Apps was speed of transition.
Whether a lot of training was going to be necessary?
Was it going to be a big cultural shift? How would we deal with languages?
How can we create more simplicity rather than more complexity?
So, really there wasn't another option for how to do that.
>> PIERCE: We created the Biotech industry and really working on discovering, developing,
manufacturing and delivering therapeutics to patients, so, quality, reliability; that's
core to our business. And so when Google came out with the Premier
product in 2007, that's when we started looking at it, we're really excited about... it really
is the only suite of products that is 100% online.
It's fully integrated or cross all the different functionality and is lower cost.
>> RUDY: Avago is a $1.7 billion semi-conductor company.
Our users, in our customer satisfaction surveys, literally bombarded us every quarter with,
"We can't live with the limited Microsoft Outlook/Exchange inbox."
They had 200 mag to 500 mag. And the only real alternative to Google Apps
environment is to go buy massive amounts of terabytes of storage.
We decided to go to Google Apps. Well, enterprise wide, 4,100 users, the whole
Apps suite, and we did it in less than six months.
And the--so, my users are happy now but I also save 1.6 million dollars a year, operating
cost for IT.
>> RODGER: The challenges we're facing really drove us to look for alternative solutions
that would make it more responsive for us to deal with our guest, to deal with our daily
operations.
>> RAMAN: The limitations were--it'd put a lot of storage restrictions.
You had 40 meg, 20 meg, 200 meg. It cost a lot to actually upgrade your storage.
Second, was that we actually did your email and how you organized it.
You had to build a lot of folders to keep your conversations together, and it took a
lot of time to organize it. Three, the thing is the way you use email
finding people, you couldn't just search for it or you couldn't just start typing in the
names. Now, of course, our new solutions are trying
to do all those things, but Google does it better.
>> RUDY: We're making a decision to go on something that's revolutionary is scary for
people. The customer base, the good news is they were
on our side and the vast majority were willing to let go of the almost 20 year old platform
that we had with Microsoft. Don't assume the change managing part is hard,
that's actually the easiest part because people are already using this in their personal lives.
>> NALLAAPPAN: We did not have to increase any of the IT staff to manage this.
Our call volume really went down after a couple of weeks.
Currently, the call volume is much, much lower than our Outlook base.
>> PIERCE: We offered training for the G-Apps implementation and very, very few people took
training. They either were already familiar with the
product or didn't feel the need that training was necessary.
And we've tested it at, you know, 14,000 to 15,000 people.
You can go from one to 15,000 instantly. We were looking at having to make a significant
investment in a new data center, which will be tens of millions of dollars of capital
plus what it takes to operate. We're no longer looking at having to build
another data center.
>> RUDY: Google Apps Enterprise has actually cost one-sixth of what the previous incumbent
Microsoft exchange environment was. So for the 88% of our users who actually moved
to the Gmail native web client, their actual experience is actually phenomenal.
It actually screams in speed.
>> RODGER: Had we selected a different email infrastructure, our cost would have been four
times higher than Google Apps.
>> NALLAAPPAN: So you don't have to worry about 100 million patches to apply every now
and then. You don't have to worry about maintaining
a big shop. All of that complex infrastructure just goes
out the window.
>> PIERCE: We have built-in disaster recovery. So, Google has multiple data centers and no
single failure is going to take you out from that standpoint.
>> RODGER: Our employees benefit from a simplified IT infrastructure simply from the fact that
they're using a browser in their daily operation and other desktop applications are not required.
>> MATTHEWS: Everybody on the same platform using the same system, communicating in the
same way, and the ability to very quickly set up communities.
>> AUBREY: It's got chat. It's got video.
It's got docs. And they can use it anywhere in the world
from home or from the office.
>> PIERCE: We now have a device independent online available anywhere,
easy-to- use set of collaboration tools that allow us to share information in a way that
works best for the employee. They can choose how they want to work, how
they want to share. The technology doesn't dictate that, it enables
it.
>> NALLAAPPAN: When you choose somebody like Google, it's a snap.
You're using the right technology for a very low cost, so you win in every way.