- 80% better.
So we grew 80% over the previous year.
- This one right here,
this is for the disappointed fans.
Hey, what's up, guys?
Keaton here.
So I just got back from the iPhone 7 camp-out.
It was really awesome meeting a lot of you guys there.
But I didn't actually get the phone that I wanted,
and Apple screwed this entire thing up,
so let me tell you why.
So before we get into all the negatives,
I kinda wanna focus on some of the positives.
I posted on Snapchat, if you're not following me,
you should be.
My code's right up there,
and I almost died, and you guys saw it on Snapchat.
But I posted on Snapchat that I was at the
Santa Monica Apple Store, and same thing on Twitter.
If you're not following me on Twitter, right up there.
But yeah, I posted I was gonna be at that store,
and a lot of you guys actually came up to me and said hi,
and were really awesome.
And I got to take so many pictures,
just have conversations with you guys.
If you ever see me, please do so.
It really makes me feel awesome.
And that was like the best part of it.
So this wasn't my first time doing this.
I've actually slept outside Apple Stores
six or seven times before.
Let me know in the comments
if you guys have ever camped out for anything.
I did it for the Xbox too.
So I picked Santa Monica cause
it's like the only outdoor store
that isn't attached to a mall,
cause, like, you can't sleep inside a mall.
Santa Monica's an awesome area.
It's so warm, so beautiful.
But yeah, I was really wrong.
So I said this in my iPhone 7 camp-out video,
and if you guys saw that,
drop a like on this video.
But I said that there's a lot of homeless people,
and it gets kinda like annoying.
And a lot of you guys thought I hate homeless people.
That is not true.
I do Habitat for Humanity, and I volunteered
at a lot of soup kitchens.
I love people.
Like, people are awesome.
I really like the homeless.
But I don't like when you're outside
and some of them come right up to your face
screaming at you.
Some have their hands down their pants,
some are on drugs, literally screaming at you.
Some would touch me while I was sleeping,
and try to take my stuff,
and if you guys think that's cool,
please go sleep outside and go through what I went through,
and then talk to me,
because that's just honestly what I went through.
And also what kinda was weird is that
Santa Monica has, like, mall police.
So they don't have guns or anything,
but they have walkie-talkies,
and they were trying to write us tickets
for waiting outside,
so, yeah, that's a thing.
And I've seen some videos on YouTube
of people saying that they're first in line.
When you camp outside for 72 hours,
and you see something like that,
it kinda isn't cool.
So I kinda saw that a little bit.
But I did meet a lot of really cool people
through the experience.
But just know, I was first in line.
So a lot of you guys are thinking,
like, dude, why did you sleep outside an Apple Store?
I do it for you guys.
I really wanna make awesome videos,
and if I have to go through some
insane extremes to do that,
that's something I'm willing to do.
So I try to pre-order iPhones.
I saw a lot of people saying, like,
"Dude, why didn't you pre-order?"
I tried, I'm just not gonna wait until 2018
to get the new iPhone.
That's not something I wanna do.
I was down to sleep outside.
That's totally fine.
And then I started hearing some people say,
they're not gonna have any jet black or pluses.
These were all rumors at the time.
Some websites were saying it.
Nothing was official.
And this happened the first night I slept out there,
so this was, like, Wednesday.
We're all thinking this is standard stuff,
no big deal.
They're just saying, you know,
we don't know how much we're gonna have,
just be careful.
If you're gonna sleep outside for weeks,
just don't put too much hope on it.
I was like, all right, whatever,
I'm first in line, that's gonna be fine,
no big deal.
And yeah, then they told us, the next day,
there's gonna be no iPhone 7 pluses,
and none in the new color.
Which is honestly the only reason why
I slept outside the store is to get the pluses.
Also, know this, I didn't even get an iPhone for myself.
Know that.
I'm still rocking the iPhone 6S plus.
Well, excuse me, the fake iPhone 7 with the tape on it.
I don't even have the new iPhone myself.
Like, just understand that.
Like, are you kidding me?
I don't even understand how you don't have plus.
Like, what?
So, yeah, these were all rumors at the time,
then they actually confirmed it,
and everyone in line was so, so, so mad.
Okay, so Apple said that they sold all the pre-orders.
All the pre-orders, they actually sold the in-store stock.
So people that just would show up on the first day,
wait in line like I did,
they're not getting phones.
Okay, yeah, that makes no sense.
And I'm gonna tell you why they did this.
So, if you guys don't know,
Apple's one of the wealthiest tech companies out there,
if not the largest money company in the world.
Some words there, okay.
The reason why they want it to seem like it's sold out
is to build hype and to boost their stock price.
That's just me keeping it real, okay?
That's how this goes.
Like, I'm just being straight up honest with you.
I'm not going to pretend like I know everything,
'cause I'm just only 19 years old, but I know the stock
market and I know how this works.
They have to generate hype so their stock price goes up.
So they sold out of all the phones, all the new colors
that everyone wanted.
And everyone in line was so upset.
Oh my God, I think I even heard some girl crying.
I wanted to start crying, too.
My anxiety started building and um, yeah,
I was not getting the phones that I actually wanted.
I don't know if you guys know this, but I kind of have
some anxiety and anger issues.
(screams)
And I was not going to wait in line just to get kicked out
because I was so upset.
Like, that was not what I was going to do so I really
tried to keep it together.
And I knew we weren't getting the phones that we wanted
so I immediately hopped on Craigslist and these phones
are going for double, legit double, two grand for the
phones that I really wanted.
Awesome, Apple!
So we're in line, okay?
There's two lines for the reservation people that got
to pre-order, not me.
So there's two lines, they segregate us,
we're the peasant line.
The people that actually have phones, the ones they want,
they're in a separate line.
So the doors open, they let the people with reservations
and pre-orders in first.
They pretty much treat us like crap.
They don't care.
This particular store, I've been to a lot of Apple stores,
I buy a lot of Apple products.
You guys know this, okay?
I go into some Apple stores and some of you guys actually
work there and are super friendly.
It feels like I'm buying things from family.
It is the best feeling when someone says,
"Hey, I watch your videos," and I'm like,
"Thank you so much, I'm buying, this is really cool."
This store doesn't care about it's customers,
they don't.
Santa Monica Apple store, they don't really care.
I've never seen more rude people in my life.
And I was being super respectful and everyone else
was in line just keeping to ourselves.
It was just, it was so upsetting.
So they didn't even let the peasant line in first,
they let the people with pre-orders.
So that was a waste of time.
And it just honestly started going downhill from there.
(screams)
And I started seeing some reports of people that
wanted iPhone seven pluses, they were getting $100
gift cards or smoothies or something.
And we didn't get anything.
And honestly if I got a smoothie at that point,
I would've probably taken the cap off and threw it
at the store.
That's how angry I was.
So when we finally got in the store,
the girl has to individually get the phones from
the back 'cause I got three iPhone sevens.
I don't want these iPhone sevens, they're just for videos,
and she has to go individually go get them from the back,
can't bring them all out.
Hi, we were waiting for 72 hours, can't get us out of
the store fast enough.
No, it was like a 30 minute process.
I had my money ready and everything.
So, honestly guys, this is what I want,
I want an apology.
Not for me, but for you.
Apple pretty much said, "Hey customers, go screw yourselves,
"we don't really care."
People that were waiting in line didn't get their phones,
people who tried to pre-order didn't get their phones.
Nobody, I didn't want an iPhone seven.
I'll be straight up honest.
I got iPhone sevens 'cause there's videos I'm working on,
but I wanted an iPhone seven plus and I got nothing.
And also I kind of want an apology for you guys because
my particular store, they didn't really know what
they were doing.
And I understand, I get it, this is the first time
Apple's selling the phone globally on day one.
Usually they kind of space it out.
I want an apology for that.
How this should've worked is they should've announced
the phone on the seventh, okay?
And sold it on the 23rd.
That means two weeks so they can catch up on production
and pretty much everyone can be happy.
Nope, they don't care.
So I feel like I was treated really badly and I kind of
want an apology for you guys because this sucks and
the whole retail experience of this, too,
the VP of Retail Angela Airhearts, or whatever,
do you want to say sorry?
Or someone say sorry for you guys or come up with some
kind of apology, that's what I really want!
And honestly guys, I am just so freaking upset.
Tim, you caused this.
Ready, yeah? Here we go.
Goal!
Get out of my face.
Ow, my foot hurts.
See this, yeah, real iPhone.
Sealed everything, see it's legit.
No fakes.
Cool you can see it, it's the iPhone, whatever.
Turn this on.
I'm so upset.
Accessories, this thing's legit.
If you guys want those ear pods let me know in the comments.
So this is the new iPhone seven, not the one I actually
wanted.
See matte, whatever, new camera, great.
Cool, hello, awesome.
It works, it's legit, great.
This is what happens when I don't get my iPhone,
and for you, if you don't get the iPhone that you
wanted let me know in the comments, drop a like.
I'm pissed.
(indistinct talking)
This one right here, this is for the disappointed fans.
Yeah.
Make sure I get my iPhone.
So yeah, there you have it.
I didn't get my phone, you probably didn't get your phone.
Tim, you did this.
So yeah, guys, that's pretty much it for this video.
I am super salty about it all.
Drop a like if you guys made it to the end or didn't
get the iPhone that you wanted.
As you guys know, I read all your comments so leave
some down below.
Actually going to Twitter so make sure you guys are
following me if you guys want me to feature your comment.
Just @keaton over there.
Cory Cook says, "Can you feature me in the next vid
"or follow me?"
Cory, I've had such a bad day dude, I have no problem
featuring you.
Go and follow him on Twitter.
That's going to do it.
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I'm so mad.
Tim Cook, you did this.