In this video,
we demonstrate how to view and manage cases
and telemetry collections
performed on the devices.
To begin,
let’s see how to view the collections
performed on the devices.
In the Telemetry menu,
click Telemetry collections
to view the single and multiple device
collections performed on the devices.
You can view, download, and upload
the collections from this page.
To view collections for a specific device,
go to the Manage devices page
and click the device name.
On the top-left corner,
the list of collections performed
is displayed.
Select a collection and click View
to open the configuration viewer
or click Download to save the collection.
Next, let’s see about analytics telemetry.
Secure connect gateway also collects
analytics telemetry every Thursday at 1 AM
from iDRAC9 or later
installed with firmware
version 4.x or later,
SMART capable drivers,
and an active datacenter license.
To view analytics telemetry,
click Analytics telemetry
in the Telemetry menu.
To save a collection to your system,
click the link in File download column.
Now, let’s see how to configure
telemetry settings
in secure connect gateway.
Secure connect gateway
performs periodic collections
on a preconfigured day every month.
You can modify the day when collections
must be performed
from the Automated tasks page
in the Settings menu.
In the Collect system state
information section,
ensure that the option is selected,
select the required day of the month.
To disable analytics collection,
clear the check box selected
in the Automatically collect data
for analytics section and click Apply.
To configure the type of telemetry
that must be included in the collections,
go to the Telemetry settings page.
In addition to periodic collections,
you can manually initiate a collection
for single or multiple devices
from the Manage devices page.
Select the devices,
select the purpose of the collection,
and click Start.
Optionally,
enter additional details
about the collection,
select the option to upload the collection
to the backend,
and click Continue.
You can track the collection progress
on the Telemetry collections page.
After analyzing a collection,
if a support case is required
to be created for the device,
secure connect gateway
automatically creates a support case
for the device
depending on your service contract.
All the cases that are created
are displayed on the Cases page.
For certain device types,
you can request Dell technical support
to suspend, resume,
or close a support case.
For the list of supported device types
or models, see the User’s Guide
or Support Matrix documents
using the link provided
in the video description.
To view the cases created
for a specific device,
click the device name
in the Manage devices page,
and from the Tasks list,
click Check for cases.
For more information or support
about secure connect gateway,
visit the links provided
in the video description.