We do have a shareholder with us actually. Yes. Yeah some years ago we bought
shares in carnival one thing that's important to know if you don't
know it yet is that if you're married like we are or
you know a family it's only one person who can claim that per cabin so there's
no point in like you know two people like husband and wife buying shares so
let's- good to know. Even if you both had a hundred shares each you would only
qualify once yes Wow that is disappointing yes
that's weird that they were provide a disincentive yes yeah I don't understand
that either unfortunately our cruise person is not not called Raymond and
is not that great and so what happens is there3 is also this weird system is like
you know when you book your cruise within a certain amount before you sail
you know you should do it like at least two or three weeks before that you have
to fax in proof that you have that you are a shareholder you can get that
from your broker and so but you can only fax it you can't scan it in you can't
email it, you have to fax it and you know how faxes work you know you don't
know if they work so and the next thing you have to do is you have to email them
and say did you get our fax so my husband did that and our not Raymond
didn't reply to him and then we kind of forgot about it and so we arrived here
and guess what no shareholder credit and so the next the next part of that was
that that you know we immediately went downstairs
it was great by the way if you ever want to like get immediate guest services do
it at 3 o'clock in the morning it was perfect yeah or be
platinum or diamond cuz you got the Express line okay. That works too. So anyway I talked to
someone she said like there's nothing we can do about it you know send an email
to your not Raymond so so next opportunity husband sends email to not
Raymond and said what's going on and does not receive a reply
and then and then so we went back to the guest services the next person from
Guest Services said well the other thing that you could do is you know really
what you should do and here it here's a tip you should always have a copy of
your confirmation on you when you go to the ship regardless we learned
that now but so the next thing you can do she said to us and I wish the
person at 3 o'clock in the morning would have said that to us is you know why
don't you just contact your broker and have them ship it ship it to
us well by that time unless you know. Didn't have any cruise. Well more than
that we didn't have access to Wi-Fi anymore
and and like you know buying extra Wi-Fi from Carnival so that maybe you get a
hundred dollars for their last day of the cruise that's- It's not practical.
Especially knowing how slow carnival WiFi is anyway so the moral
of the story is like always bring your confirmation your shareholder
confirmation with you and don't bother having more than one person buy the
Carnival shares you you would think though that that would be information
readily available like with all the data mining that they all so clearly do yeah
how do they not know that should be everywhere like every single screen of
for anything that's done Shareholder it should that should be a flag that pops
up for every single bloody screen because they're a Shareholder you want to
make the shareholders happy because you want them to buy more shares don't you know and you don't want them to offload
or to hold it long you don't want them to off load their shares you don't want
to give them a reason to be like you know what you're not treating me like a
shareholder should be treated and I'm gonna dump my shares and that's exactly
the situation that we're in right now is like you know it's these experiences are
not really worth it and the carnival shares are not that great right now so
we're probably gonna sell them and the other thing that's that's happening is
that my husband told me that that their you know the people who deal with the
shareholder stuff they're their own little world apart and nobody really
communicates with them like the spa and I had the same impression
when I was dealing with guest services they kind of like seemed like oh no we
can't talk to them it's like why would you you're right
like why would you do that like why would you not kind of make it super easy
and attractive to be a carnival shareholder I don't get it
While I agree I'm gonna play devil's advocate the shares that you own are in
the carnival parent company not the carnival itself because like princess
and the other lines that carnival operates and so for one thing I believe some of the
benefits are different between the different lines even though it's the
same thing but so they are somewhat different corporate entities to a degree
yes and given given the fact that one is sort of the parent company and that they
are publicly traded there there might need to be some either structural
organizational or maybe regulatory reason why they're limited in how they
can communicate with each other I I don't know yeah that's possible I mean
it's one of the things that that underscores that is that you know we
could a you know how Holland and Princess I mean it's all carnival right
and so so but clearly they don't they never acknowledge that like you know you
have to actually know that and I'd like for example be target I get tons and
tons of email from carnival like you know at least three a week we we went
with Holland once and they have never followed up with us so there clearly
have like totally different kind of like there are different people interesting
well I think they see themselves as serving different client bases and so
they probably tailor it in different ways if their audience is a little
different