Hello everybody!
This video will show you how to restore chat history, contacts and files for such popular
messenger as Viber in Android and Windows.
Our article will be valuable for Viber users, who ever needed to restore their message or
chat history, videos or photos that were sent via this messenger, or to restore their chat
history after reinstallation of the operating system, or when they begin using this application
from another computer.
Many chats have certain value for their users.
That is why application developers provided the opportunity to create a backup copy of
Viber chats.
In order to save a copy of Viber chat: • Start the application and open Menu.
• Go to Settings / Calls and messages.
• Select “Email message history.”
• In the next window, the program will suggest you to select saving options for history.
It can be sent with Viber or Skype, saved to Google Drive or sent by email.
• I select email.
• Enter the email address and send the history file.
• This way, Viber helps you to create a backup copy of messenger chats and send it
to your email.
• Chats will be put into an archived .zip folder as .csv files with the names of contacts
that you chatted to.
• Each of the files only includes text messages, and in place of sent or received files there
is a note saying, for example, “A photo image” instead of the actual picture.
However, such backup copy has certain limitations: a chat backup copy can be created and read
as text, but it cannot be restored in the application itself; copies of sent files (photos,
videos etc) are not saved to such text files.
As well as any other messenger, Viber keeps message history in a separate file.
Having restored such file or created its backup copy, you can place it into the folder where
the application saves it by default, and thus restore a user’s chat history.
The file containing Viber message history is kept in the following folder (if this is
an Android device): /data/com.viber.voip/databases/
and is named viber_messages
Please remember that the folder containing Viber data is located in the internal system
memory of your device.
You can access it only when you have Root rights or use a kind of Root explorer software.
If it is necessary to restore your Viber chat history (for example, after reinstalling the
application), go to the said folder and replace the existing file viber_messages with its
previously created backup copy, and then start Viber.
The PC version of Viber is not as popular as the one for smartphones, but still it has
a number of advantages and a vast user audience.
To start using Viber on a PC, you will need to have an active mobile account.
A PC version won’t work without the mobile account.
All chat history (in Viber for PC version) is kept in the file viber.db in this folder
on disk С: C:\Users\User Name\AppData\Roaming\ViberPC\Phone
Number To restore Viber chat history, you need to
restore that file.
So, if the operating system on your computer has been reinstalled, and when you install
Viber for PC, you realize that your chat history is gone, and you need to restore it.
This is what you should do:
• Run Hetman Partition Recovery and scan disk C of your computer.
• With the help of this program, find the file viber.db and recover it.
• Go to this folder on your computer C:\Users\User Name\AppData\Roaming\ViberPC\Phone
Number • Replace the existing file viber.db with
the recovered file that contains your chat history.
• Start Viber.
• As you can see, the previously deleted chat history is now restored.
If you need to transfer Viber history to another computer, just replace the file in the said
application folder with your phone number in another PC, with a recovered chat history
file viber.db.
People can use Viber not only for text messaging, but also to send files: images, sound files
or video files.
If the application runs on a smartphone, it saves all received or sent files to a memory
card; if this is a PC-based version, files are saved to the hard disk.
In the smartphone memory card, such files are by default saved to the folder:
/viber/media/.
On a computer hard disk, such files are by default saved to the folder:
C:\Users\UserName\Documents\ViberDownloads Here are the most frequent causes why files
sent or received via Viber can be lost: • Viruses;
• Accidental deleting; • Formatting a PC hard disk or a smartphone
memory card; • Restoring Viber standard settings or resetting
the smartphone to factory settings.
In any of these cases, the files received or sent via Viber can be restored with Hetman
Partition Recovery.
For example, let us delete files from the folder ViberDownloads.
To recover them: • start the program and scan the media you
need to restore Viber files from.
• Find the files you need to restore.
To do it, go to the folder where they were kept before deleting.
If you haven’t found them in this folder, use the search function.
• Create a recovery list and save it by clicking Recover.
• The files have been recovered.
You can find a detailed article on restoring Viber chat history, contacts and files in
Android or Windows in the official blog by Hetman Software, and you can find the link
in the description, as usual.
That is all for now.
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We’ll be glad to answer any questions in comments.
Thank you for watching and good luck!