This video explains how to fix your printer when you have a paper jam error message on
your computer and the attention light blinks on the printer.
This step will show you how to clear a jam from the print cartridge area.
First, remove any loose paper from the output bin, main input tray, and the slot located
just above the main input tray, called the priority feed slot.
Turn to the back. Press the Power switch to turn off the printer.
Unplug the power cord and wait for the printer to cool.
Return to the front. Open the print cartridge door.
Look inside the printer for the print cartridge. Using the handle in the middle of the cartridge,
remove the cartridge from the printer. Using both hands, grab the edge of the paper
that is most exposed and pull evenly to avoid tearing.
If any torn pieces of paper remain inside the printer, more paper jams are likely to
occur. Once all paper is removed, you can reinsert
the cartridge back into the printer. Close the print cartridge door.
Finally, load paper into the input tray until it stops. Adjust the paper width guide until
it stops at the edge of the paper. Repeat for the paper length guide as well. Do not
push either guide in so tightly that it starts to bend the paper.
Press Retry on the error message or attempt to print your original document from the program
you were printing from. If the page prints successfully, the issue is resolved. If the
page does not print, continue on to the next step.
Sometimes the printer needs to be reset to clear the paper jam error.
Reset the printer by going to the back of the printer and pressing the Power switch
to turn it off. Once the printer is off, wait thirty seconds
and then press the Power switch to turn it back on.
Press Retry on the error message or attempt to print your original document again from
the program you were printing from. If the page prints successfully, the issue is resolved.
If the page does not print, continue on to the next step.
Often the condition of the paper or the way it's loaded can cause paper to get jammed.
First, slide the paper length and width guides to their outmost positions.
Gather the stack of paper that you are trying to print on so that you can examine it.
Remove any damaged paper you find. This includes any wrinkled, ripped, or curled sheets of
paper. Make sure that there are at least 10 sheets
of plain white paper, but no more than 25 sheets of paper, in the paper stack. The printer
can hold more sheets of paper, but this number is best for testing.
Make sure all the paper is the same size and type; then tap it on a flat surface to get
the edges perfectly aligned. Finally, load paper into the input tray until
it stops. Adjust the paper width guide until it stops at the edge of the paper. Repeat
for the paper length guide as well. Do not push either guide in so tightly that it starts
to bend the paper. Press Retry on the error message or attempt
to print your original document from the program you were printing from. If the page prints
successfully, the issue is resolved. If the page does not print, continue on to the next
step. Next, we'll make sure the paper settings
in the print driver match the settings for the paper you are trying to use.
On your computer, open a document in the program you're printing from,
click File, click Print, and then click Properties.
When the Properties dialog box opens, make sure that you are on the Paper/Quality tab.
Find the “Size is” drop-down menu and choose the appropriate paper size, find the
“Type is” drop-down menu and choose the appropriate paper type, click OK, and click
OK again to print the document. If the page prints successfully, the issue
is resolved. If the page does not print, go on to the next step.
During the printing process, paper, toner and dust particles can accumulate inside the
printer and cause paper jams. In this step, we will clean the printer.
First, remove any loose paper from the output bin, main input tray, and the slot located
just above the main input tray, called the priority feed slot.
Turn to the back. Press the Power switch to turn off the printer.
Unplug the power cord and wait for the printer to cool.
Return to the front. Open the print cartridge door.
Look inside the printer for the print cartridge. Using the handle in the middle of the cartridge,
lift straight out to remove the cartridge from the printer.
Set the cartridge on a flat surface and then cover it with a sheet of paper. By covering
the cartridge you minimize its exposure to direct light which may cause damage to the
cartridge. Gather a dry, lint-free cloth to clean the
inside of the printer. Using the cloth, wipe down any residue from
the paper path area and the cartridge cavity.
When cleaning the printer, be careful to not touch the black sponge transfer roller. By
touching the transfer roller, you can damage the printer.
Once you are done cleaning the paper path area and the cartridge cavity, you can reinstall
the cartridge. Close the print cartridge door.
Turn to the back. Reconnect the power cord.
Press the Power switch to turn on the printer. Return to the front.
Finally, load paper into the input tray until it stops. Adjust the paper width guide until
it stops at the edge of the paper. Repeat for the paper length guide as well. Do not
push either guide in so tightly that it starts to bend the paper.
Press Retry on the error message or attempt to print your original document again from
the program you were printing from. If the page prints successfully, the issue is resolved.
If the page does not print, continue on to the next step.
If you've tried everything described in this video and you still have a problem, your
printer likely needs some type of service. Contact HP to find out what the support options
are for your printer. Your options for service may vary depending on how long you've owned
it and what country you live in.