Welcome to Dell Technologies Power Protect Data Manager - Break/Fix Series.
The scheduled backup retention extension job
may not run for "Extended Retention".
Reference: Dell Knowledge Article #189544.
This video was created to:
Describe the symptoms of this particular issue to allow the system administrator
to determine if this issue is affecting their installation.
This video will describe the steps that need to be taken to resolve this issue.
Symptoms of this issue:
The scheduled backup retention extension job may not run
for "Extended Retention" objectives if the below conditions are all met.
1. The "Promotion Backup" / "Extended Retention"
objective was created before 19.8.
2. PPDM is upgraded to 19.8.
3. Protection policy's primary backup schedule activity window
and "Extended Retention" objective are not manually modified after upgrade.
Observations:
If all of the conditions on the previous slide are met,
the below symptoms could be observed.
1. No new "Manage" type Job is created under Jobs/System Jobs page
for "Extended Retention" objectives created before upgrade.
2. Retention of backups that are eligible to be extended remain unchanged.
When this issue happens, messages similar to the ones on screen will be observed
in log file: /var/log/brs/workflow/workflow.log.
Cause:
The activity window of the extended retention objective that was created
before the upgrade was not handled properly during the upgrade process.
Resolution:
It is recommended to follow the instructions below.
These steps will update the protection policy,
so that future retention extension jobs will run on schedule.
Any existing backups whose retention are eligible to be extended
as per the protection policy configuration would be automatically extended.
Instructions:
Connect to the Dell Support website and log in with your service account.
Search for 189544.
Locate the Knowledge Article in the search results as shown below.
You should click on the article to open it.
Take some time to read and fully understand the contents of the article.
Once you have read the Knowledge Article,
you can click on "attachments" to view the attached file.
Download the attached file and copy it into the path /home/admin/bin
on your PPDM server.
Open an SSH session to your PPDM server with the "admin" user
and change path to /home/admin/bin.
Execute the downloaded script to apply the fix.
Note: Please enter the PPDM GUI admin password
then press Enter when it asks for the PPDM REST password.
If there are copies that needed to have the retention extended
per protection policy setting,
you will see "Updating retention configuration" jobs in the PPDM GUI.
Additional information:
Newly configured Extended Retention jobs in PPDM 19.8 will work okay.
Reference the following for more information:
KB Number: 189544.
Document name: PowerProtect: PPDM Policy - Promotion
Backup/Extended Retention job might not run after upgrade to PPDM 19.8.
Download the extend-retention-utility_csp_en_US_1.py file
from the KB article on the Dell Support webpage.
Thank you for watching.