It's not clickbait,
Got banned from Shopify, one of my top stores. It went from zero to
80,000 in about two months got complete shut down. I got banned from that store
Permanently, so I can't access the store the store can't run anymore. My business is still running. I still have other stores
I am my niche store
I had my other one product stores
but this one was a one product store that just
Got banned and Shopify just told me they sent me an email at like 2:00 in the morning
saying that the store was shut down and
I woke up in the morning
I called him like five times trying to trying to get an explanation as to
Why I got shut down why I got banned and they just said your business model is not
Supported on our e-commerce platform and you're banned permanently. So no explanation
Nothing, they even escalated it through their manual review team like five people reviewed it
Just nothing. Well, they reviewed it right. So just nothing nothing to be done
so today I want to show you exactly how to avoid getting banned what to do if you get banned and
The things to do to essentially prevent ever getting banned and if you're scaling fast, which was our case, right?
We made too much money too quickly, which feels great. Sounds great
but in reality like we got pans we got kicked out and
They didn't even let us like fulfill the orders that we already had in the store
So we had bunch of refunds just a horrible experience. Alright so bad for Shopify
This is what I saw when I logged in to the site and this is what pretty much everybody that visited the website saw so
Domain dot my Shopify com is currently unavailable, right? They send me an e-mail. They reminding me beforehand
Well, they told me beforehand that I was shut down
But if you don't get an email and you find out that your website looks like that
Most likely means you've been banned or it's just a warning. They'll put it back up
but if you're banned
There's been a lot of people getting banned out there a lot of people talking about this and yeah
Some people just get banned without warning
Permanently. So this is what you'll see the sort of customers saw when I went through the website
So imagine you're buying something online and two days later you go check on the tracking and so you see right
You think it's a scamp?
Immediately. So how do I get bad right always review your customer feedback on Shopify and Facebook
We're gonna talk about Shopify first and then Facebook
our customers actually went to Shopify and found out that the website was made on Shopify and
Complained to Shopify support that our customer service wasn't good enough, right? We scaled way too fast
We didn't have enough customer service reps
It was Chinese New Year. So our shipping times were very delayed
It was just a whole mess all over we scaled way too fast. It's just a point
We didn't have enough team to handle all the requests. We got a lot of paypal charge backs
we got a lot of paypal disputes and
Yeah, they just went directly to Shopify and complain that might have been a reason why they shut us down
But the other one is Facebook. We're gonna talk about it a little bit later on
I always review your customer feedback
If you're scaling very fast like zero to ten thousand zero to fifty thousand seven hundred thousand like a month or you're doing high numbers
Like more than a thousand two thousand dollars a day
ask
Shopify if your stores compliant a
Shopify of everything that's okay with them and you and your domain and your store like every week every two weeks just
To build a good relationship with them because it's not they can just cut you off whenever they want. They own the platform, right?
So the other thing is have two swords running to be prepared to scale because scaling on one store and this happens
You're done your business is pretty much done
So it's very good to have like a niche store and then one product stores from it
So you have either a general or a niche store and then create a one product store and then scale with that
Instead of just scaling from one store, which is what we did why we took the niche one
That's known like a hundred grand a month and then we scaled it to to the one product store
You know it got banned but that's the strategy that works. Just when you scale quickly just make sure Shopify knows that it's everything
Okay, make sure a customer service is okay, but we're gonna talk about the later on
So yeah, like I said
keep a nice show at the same time as a one product store and then
Most importantly keep everything in your store with one address if your company addresses one
Same with the bank address same with PayPal address everything in the same country
if you're traveling a lot just like me that might have been an issue with them that
I'm traveling all over the place Poland Budapest New York Sweden. We have a guy in the Philippines. Our team is here in Budapest
So like we were just in so many countries logging in from so many places that they pretty much thought like this is very suspicious
Let's review it. They just shut it down just without warning
So if you're traveling a lot or if you have a team all over the world have one address BPM
Virtual Private Network
you can all access from one specific IP address to make sure you don't get banned and
Then keep everything with like one payment method country PayPal the same bank is saying everything in one country
Don't do multiple if you have business partners done in multiple
Countries make sure to follow up with customers after the page purchase and have great customer service
So just make sure the customers are happy
They're not gonna complain to anybody not gonna complain to Shopify not gonna complain to Facebook
Which is what we're going to talk about now, so Facebook, they also banned the our ad account and essentially
Facebook customer feedback how it works is when you buy something from
Facebook or from a Facebook ad from a store or ecommerce store in this case you get a little message that says
Give feedback on your purchase and then you get a little message
Say how satisfied were you with niche?
Right or brand name and you can put satisfied unsatisfied or extremely unsatisfied
If a lot of people put extremely unsatisfied they will give you a penalty
so your ad account will essentially be penalized for that, you know, unsatisfaction for not treating your customers, right and
for every time that a customer says that they're not satisfied with you this little
green line keeps going down and down and down until it reaches under -
If you're under - that means your account is penalized and one your CPM is going to be higher
You're gonna reach less people your costs are gonna be higher you're gonna get less sales and just your account can get shut down entirely
Not your business manager for your ad account can get shut down
Just because you're under - so you always want to be over - and if you're not then you want to give better customer
service
And if you want to check this out just look up face or customer feedback and you'll you'll find a link to know your own
Feedback score so what to do to prevent getting banned or if you do get banned
Some safety measures before beforehand at the end of each day export all of your orders from your store
so essentially you'll go in and export all the orders just in case you get banned and you can't fulfill those orders because
They did not let us do a customer order export when we got banned
So we lost all those all that data all those order numbers all those order details
We lost everything and we just couldn't fulfill them. So we have to
Refund all of the payments literally all the payments have to refund them all
So at the end of the day just export all the order so you can fulfill them and send it to your either
Aliexpress or drop shipping agent I'm gonna talk about dress affinity agents later
But just make sure to export them at the end of the day
We run a customer satisfaction reach campaign targeting past purchases what this means is you'll spend like $5.00 a day with a little add
Going to a survey that says hey how satisfied are you with?
Brand name and you have a little survey saying what can we do better?
Have we treated you well or anything in that sense, right anything like the how good was our service to you?
How good was our product to you? And
You'll get people just letting you know how bad or how good things are
You can improve but also give the customers a sense of you care about them right you love them. You care about them
You won't just like screw them and not care. Cuz if you don't care, they'll go to the source. They'll go to Facebook
They'll go to Shopify and they'll essentially get you banned off the platform
So make that customer satisfaction campaign just spend like five dollars a day
You'll see a lot of results from me. A lot of people just telling you what you need to improve and you won't get banned
Provide the highest quality customer service you can and hire bas
virtual assistants to work on support tickets
So have a lot of EA's if you're scaling up like us like zero to 80k in two months
That's a big feat. We didn't hire enough support reps to take care of that also
We had like two just working like ten hours a day on this and we just need up more people
So if you're scaling from like a thousand a day to ten thousand to twenty to fifty thousand a day
You need a lot of reps and you need people with just on this and you send this to do support tickets
It's just easier and then the last thing get a drop shipping ADA agent and stop using Aliexpress
So talk about that right now how to find a drop shipping agent. So essentially the drop shipping agent buddy that
Doesn't work directly through
Aliexpress, they essentially take bulk orders of yours. So let's say it's like two hundred five hundred orders. You send them an invoice
so they send you an invoice on paper you pay the invoice you send them the order CSV and they'll
Fulfill all those items to their perspective addresses. So they don't work as a 1 1 1 through Aliexpress
They just work as a bulk order supplier that'll you know manufacture and send all those products directly to the customer shipping is faster
We ship our products in like five to seven days
It was Chinese New Year's so we kind of got screwed but um, but yeah, they ship faster. They work better. They're fat
They're just more efficient in general. So
Use Aliexpress is a gateway to these drop shipping agents to build
relationships what I mean by that is you can go to your to your main product the product that you're selling a lot and you
Want to scale up and you go to this contact now on the brand name section
So you contact them and you ask them either?
One thing like are you guys a drop shipping agent or can I work with you guys in a drop shipping agent relationship?
Or can you guys recommend me a drop shipping agent and one of those two, you know?
you can just connect them to the
Connect you to the drop shipping agent work with the agent down there or use them as their agent
Usually these guys, they just have their Aliexpress store, but they're actually an agent themselves
They can take bulk orders and they can ship very fast if you build that that great relationship with them
And then the other thing is search on drop shipping face of groups and look for agent sourcing anything like that like supplier
So if you look at my group and you type an agent sourcing supplier manufacturer anything like that
You'll find some people that actually have posted like hey, I'm a Chinese drop shipping agent if anybody needs
Products, please. Let me know it but I'm but anybody needs an agent, please
Let me know and you'll find those pretty easily and Facebook groups
and then the last one is like I just said check the company profile and then dig deeper what I mean by dig deeper is
Sometimes you're gonna have to pay these guys to connect you to drop shipping suppliers and drop shipping agents
But that's just a part of the game, right if you're gonna scale
It's like 10 K a day 12 K 15 K like we're scaling up. You need to pay these guys
some money until I connect you to agents and make sure that those orders are all fulfilled and also
So you don't get banned like I did
So what to do if you get banned?
So if you actually do get banned and you find out that your store doesn't work anymore and you're pretty much screwed
Contact Shopify and figure out the exact cause of the ban
If you're an English speaking country, I think pretty much every country that Shopify runs in they have phone support
So just call them up on the phone
And if you want at the same time, call them up on the phone and do a live chat
So that's what I was doing. I was on the phone and I'm the live chat at the same time
Make sure I know who you are
Send them like any documentation that they need by your business
explain everything
Explain like ask ask for an explanation. Why did I get banned?
They tell you a reason and they don't unban you if they don't allow you to keep running now
You know the reason why you got banned and what you need to improve
But sometimes they just allow you to run the story again
Most people when they get banned they just there's no hope like us like there's no hope your story is done
You have to create a new one. So
What you can do if your story is done is permanently banned request a customer order export from last 14 to 30 days
To fulfill orders, right? You want those customers to not refund that charge back and be happy with you
so you request a customer order export and
Sometimes they'll send you the orders
Sometimes it can't to us they didn't to some people they have do some people they have to us a tenant
So just depends if they want to give them to you or not
Depends how long your store has been running to if it's been running for a long time
Then they'll probably send them to you
But if it's been running for like two months like us the probably won't send it because they you seem suspicious
Scaling that fast. That's why with one product stores. It's easier to make a que a day. It's also easy to get banned
so I just want to make this video for that to be clear and for you to be careful with this because
Almost nobody's talking about this
Asking facebook groups like mine, you know to see if anybody can help
I'm obviously here to help as always to just see how I can help you get the
store again up and running or just get the customer export or just what to do when you get banned and then the last thing
Is just come back stronger. I mean we
We got banned. We met a new one product store with a similar product to it
And now we've made like 15 20 grand this month alone of February
We're gonna keep doing that again. Like the nice store is still running with 100k a month
And then the other ones are gonna keep crushing it. So just keep keep crushing
It just don't give up even if you get banned like people running on Amazon. They get banned people running on eBay
they get banned Shopify is the same thing like
Shopify supports drop shipping and they push it but sometimes drop shippers just scale too fast, and we made too much money too fast
We get banned so that's just part of the game
Like I mean, every business is like that every payment processor is like that just kale too fast. You gotta play by the rules and
Then what to do next so three things prepared to stores to scale don't just rely on one store
Even three four stores now
We have a process that we have one person on our team create a store the other one
Actually launched the ads and the other one scaled the ads
So we're actually testing to see if they can do the whole drop shipping system themselves
And we just take it over pretty much after they've they've scaled it
So just have a lot of stores have a team of people running these stores and have people supporting you
Especially in customer service customer service is key like hire virtual assistants
If you don't have virtual assistants
You are very dumb because when you scale to like two thousand five thousand a day
You will need people to help you
Even if you're in a foreign country where there's a different language French Hungarian German, whatever it is you do need vs
You need people helping you on
customer support because you will get
Screwed if you don't you send desk for that and then the last one schedule a free one on one call with
Me to see if you're the right fit for my mentoring program six weeks to build a profitable on your way
Seven figure business, right?
I don't promise seven figures in six weeks, but I promise you that at six weeks you go through the program
you will know exactly what you need to do to get to six figures and with my
One-on-one help you I will get you there and I will help you get there essentially
You have a whole group of people
Trying to get there and you have people
already at that level share this video with anybody that needs to see this share it in groups share with people that are scaling and
They need to be careful to not get banned and then share with newbies
So they also know that you know
they need to do these things to that get back subscribe to this channel like the video down below and if you want a special
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Which is what we did and we got banned
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2019 2020 thank you for watching guys. I love you I care for you
I really want you guys this might my core audience. You're my core audience. Like I said watch until the end
So, thank you for watching