You can cancel a Venmo payment
you've already made
if the receiver has an inactive account.
If they don't,
you'll need to request your money back from the person
or contact Venmo support.
Here's how to cancel a payment.
Use the clickable sections below
to skip to each method.
On the Venmo app,
tap on the hamburger menu
on the top right corner of your screen.
From the options,
tap on "Incomplete."
This is where you'll find your incomplete payments,
which will be shown by a number in a red circle here.
Tap on the "PAYMENTS" tab.
You should see the payment you made listed here.
If you're able to get your money back,
you'll see a "Take back" button, like this.
Tap on it,
and the payment will turn gray.
A message will pop up
to confirm that you've canceled the payment.
It will no longer be processed
and taken from your linked bank account.
It's easy to send money
to the wrong Venmo account,
as many people have similar usernames.
If you've done this,
you'll need to request a refund from the account
and contact Venmo support.
On the home screen,
tap on "Pay or Request" at the bottom.
Type in the username
of the person you paid by mistake,
and then enter the same amount of dollars
you sent to them.
Add a note here to explain
that you've paid them by mistake,
and then tap "Request."
Tap to confirm.
Tap on the hamburger menu
on the top right corner of your screen.
Tap on "Incomplete,"
and you'll see your unfulfilled requests here.
Underneath your recent request,
tap on "Remind."
Now you can wait and see
if the account will refund you the money.
If they don't,
you'll need to contact Venmo support.
To contact Venmo support,
tap on the hamburger menu
at the top right of your screen
and then tap on "Get help"
from the drop-down options.
Choose "Contact Us"
and then choose the method you want from the options.
Remember to include
the payment information in your report,
including the amount paid,
the account you paid accidentally,
and the date of the transaction.