My name is Marco Schaffer. I am a product manager for
identification systems at HellermannTyton.
My name is Klaus Schuller. I work as a sales rep.
My focus is on labelling in Germany, Poland and Switzerland.
Klaus spoke to me after a customer meeting and said:
‘Marco, they’re looking for a solution they can’t find themselves.
We have to do something and I need your help.’
I noticed that employees were spending more time managing materials than handling data
and questions like: ‘what needs to be printed?’, ‘what is part of the order?’
They spent a lot of valuable time going back and forth to change materials.
We drew up a project plan to see where we could come in and help the customer.
We set up a small project team.
The main benefit for the customer is that it saves them a huge amount of time.
They can start multiple print jobs simultaneously with a single click.
Previously, they had to work through them one by one.
Now they can do half an hour’s work in a matter of seconds.
Our analysis showed that the customer can make a time saving of up to 80%
when working with more printers simultaneously, whilst also reducing the number of changes.
Maximum efficiency is achieved with minimum effort, as staff only need to go round once
and cut off the printouts when all print jobs are complete. 20 are already done.
In order to make things as straightforward as possible for the customer,
we adapted our system to theirs using an interface.
We quickly realised that this successful solution needed to be implemented
as standard in our own software.
In fact, it was recently added as a standard feature, enabling us to help numerous major
customers all over the world.
My idea was mainly about communicating and sharing what I had learned. And that’s why
we wanted to record it on video, so that our colleagues could showcase this great idea
in France and other countries. Colleagues from other countries have
demonstrated the system to their customers and have chalked up their first successes.
Indeed, the first projects have already been implemented.
Obviously, it’s a source of pride when things bear fruit and lead to success.
Especially for our customers. By making it possible for
one customer, we realised that we could help many more.
I really enjoy working with my colleagues here, and it’s clear to me that everyone
at HellermannTyton shares my passion.
It’s typical for us that we try to reach our goals as a team.
So many things go through your mind in day-to-day work.
When you put in so much effort and learn so much working with customers,
it’s also really important to share this knowledge and pass it to the back office team
so that we can move mountains together.