Hello everyone. Thanks for joining us. We're about to take you on a journey of business automation.
My name is Vivian from the product marketing team here at Safe Software.
Hi everybody. My name is Craig Hantke. I'm an account manager here at Safe Software.
I work with the federal government agencies as well as defense and aerospace contractors.
I also cover the transportation industry including airports and transit authorities.
And I work with the natural resources sector including farming, forestry and mining.
Hey everyone. My name is Ardi
and in addition to working with our Gold and Platinum partners and EMEA,
I also have the pleasure of leading our channel team here at Safe Software.
This short journey is full of speed, inspiration and excitement.
You will learn the business values and benefits
Automation can bring to your organization as well as the common use cases for
applying automation to your business processes.
We also share a few stories from our customers who have realized values from business automation.
So let's get started.
Automation has become the top trend in technology in today's. Accelerating world
automation can be applied to organizations of all sizes and doesn't have to involve
any robots. It can be as simple as using a set of features or tools in software applications.
Do you know that 50% of your work activities can be automated by leveraging technologies.
Imagine how much time and the resources you can save from that.
That's probably easier said than done. The reality is lots of organizations
have been operating in traditional models.
There are a lot of data silos existing in departments with large datasets
stored in different applications and systems.
Daily operations involve too many manual and complex processes which hinder efficiency.
Also critical information is not easily accessible
across teams or available to business leaders for real-time decision making.
Beyond that, with our expanding impact of technology and new demands from modern customers,
organizations are struggling to meet demand because IT or data is not agile enough.
But don't let these roadblocks hold you back with the right solution. Your
organization can make the most of automation to achieve new heights of operational agility,
optimized performance, increased growth, improved customer experience and rapid innovation.
Next, we're going to walk you through four automation opportunities you don't want to miss
for the future of your organization and now I'm gonna hand it over to Craig.
All right, thanks Vivian. Let's just jump right into the first automation opportunity
and take a look at Operational Agility. One of the points, Vivian just mentioned.
So when you're scaling an organization or an initiative or project, you need automation.
What we see commonly is more and more requests come from various stakeholders or third parties.
And another example could be monthly or weekly reports
and obviously administrative tasks like data entry.
So let's just jump into an example Utah DOT came up with their e ticketing system back in 2019.
Previous to this inspectors and engineers in the field were required to inspect
materials and manually enter and track all inspection tickets
for resurfacing project paper based.
So the construction G. I. S. Team was able to build an automated workflow
incorporating Jason and survey 123.
And now the DOT Inspectors can easily track and view tickets on their devices
for time and organizational efficiency.
Another huge benefit was the invoicing team was able to save around 80% of the time it
would normally take to manually enter these tickets into their billing system.
So now the E-ticketing system has been scaled out statewide too. All resurfacing projects,
we have some great examples that you can read a little bit more on but Utah DOT.
So we'll go to automation opportunity number two
where we tackle improvement of customer experience and enhanced team collaboration.
So often organizations have departments or groups split up between function type
or you could also think of it in levels of government. So local regional state, federal
and those organizations usually need to share between each other.
So let's check out an automation op and how some of organizations have used deafen me to do this.
The city of Burnaby is part of the Metro Vancouver area here in Bc Canada
and has become recognized worldwide for its "One Call" "Dial before you Dig" system.
The requirement the city has is to provide underground information packages
within three days. To organizations looking to dig or develop a piece of land
and development in the metro Vancouver area has seen a really large increase,
consequently overloading staff with tasks in preparing and compiling and therefore
increasing timelines from days to weeks to get packages delivered.
So for some context, in 1994 for Burnaby received 140 information packages requests
a year, which might be manageable but still time consuming. So fast forward to today.
and that number has increased about 8500 packages
requests annually. And as we just touched on scaling out that increased volume of
service requests is something that the organization should automate.
So the bigger benefit here was that reducing the friction between data sharing with contractors
and 3rd Party developers or citizens who needed to the data in a timely fashion
and making it very accessible at any time. All without staff intervention.
Using the FME platform, Burnaby developed an automated
GIS and asset management system workflows and reduce the time to receive information
packages to just three minutes per request.
So for Burnaby, it saved about two full time staff and potentially more depending on the
trajectory of requests and now staff those staff can focus on more high impact projects.
So while Burnaby provides data download service, the Hampton roads sanitation
district uses FME to provide web based data validation and loading services.
This is also a great example of enhanced collaboration and customer experience. So
HRSD located in Virginia Beach Virginia services,
the Chesapeake bay watershed and approximately 1.9 million customers.
What they did was build an online data contribution service
That collects pipeline data and pump station data from about 20 different cities
and counties in their jurisdiction, then automatically validates
each contributor submission to ensure conformity to the repositories data model
The workflow doesn't simply just reject data and force the contributors to figure
it out on their own but provides what data needs to be corrected in
order to be accepted into the central repository.
And then this information is used to help with an effort to lower environmental impact
for their wastewater systems.
The end product, the final product is a centralized
accurate view of the wastewater collection system
and help stakeholders identify areas needing improvement.
So manual quality control. Custom scripted in house system
would consume a vast amount of coordination time and a vast amount of resources time.
But with the FME platform you have the capability to easily modify the validation
requirement and the automated workflow removes that bottleneck
of manually sharing validating and centralizing the data.
Therefore you can maintain an up to date database for just a fraction of the time.
HRSD continues to use FME in this automated fashion all without involving HRSD staff.
And again this is really a very transparent and collaborative experience.
Alright, I'm gonna hand it over to my pal Ardi.
Thanks Craig.
So the next automation use case I'll be going over
has to do with gaining access to real time information and data.
And this is becoming more and more important for our customers,
not just given where our world is today as a result of the pandemic
but as a result of executives and decision makers and users wanting quick and real time
access to their to the information that they need in order to make business decisions.
Getting access to real time data has to do with connecting to various different
applications and systems and this can be things such as you know sensor data
could be devices or it could be web services that are external to your
organization as well.
Building this integrated and automated strategy allows you to not only gain a
better visibility into how your organization is operating from a profitability perspective,
but it also can help with responding to certain emergency
management systems by leveraging data in order to
use the FME platform in order to get information to respond to certain emergency situations.
These could be things such as natural disasters where you're
trying to leverage real time information in order to inform your customers.
Or it could also be with gaining access to this real time information
in order to understand how this natural disaster might affect your overall infrastructure
and the operations of your organization.
Having access to real-time data allows the first responders to also responding to much more
quicker fashion and and with respect to you know, things such as weather emergencies or
power outages and they're leveraging again, data in real time in order to make these decisions.
So the decisions they're making are not based on data that was presented to them 15-20 minutes ago,
which could be outdated but based on data that they're receiving from the organization
and with the power of automation of FME.
A great example in use case of this is with a customer of ours out of Australia, Powerlink.
They've been leveraging the FME platform for quite some time to build
a automated and event driven and data driven emergency management system to respond to natural
disasters that occur in Australia, whether it's bush fires, cyclones or earthquakes and such.
Now previously this was quite difficult for them to do as they needed to gain
access to not just internal data but also external data such as weather
information. And it was quite time consuming for them to make this decision in real time.
So when they brought the FME platform in not only have they been able to send these reports
to stakeholders and decision makers in real time when certain emergency criteria are met,
but this is also translating into saving the lives of the crew
that are responding to these emergency events
as well as helping protect their assets that might potentially be affected by these events.
The hours that staff spent on trying to combine and analyze this data previously
was taking them days and as you can imagine if there is a
emergency, weather event happening days is not the answer.
Rather minutes or hours is the answer and we're very excited to say that by leveraging the FME
platform and using our CPU time capabilities of our engines, they are now able to respond within
hours based on the data that they're receiving as a result of emergency situations versus days,
and it's not only helping them save countless lives but it's also helping
them protect their own assets internally infrastructure better.
The next use case of automation has to do with digital transformation and migration of data.
A lot of customers and a lot of organizations globally are trying to accelerate the digital
transformation capabilities as well as trying to migrate from legacy systems into either a
cloud based system or something that's much more suitable for their business today.
And this can be quite difficult as moving from one system to another, it's not just
as simple as turning one off and the other one on, but there's data that
needs to go from one system to the other and we need to make sure the conversion,
the translation and as well as the quality of the data is kept from the old system into the new one.
This data migration can be quite complex and challenging because each system does
have different requirements which can definitely help increase your
overall project time and delivery.
And again by leveraging the power of the FME platform, we're not only able
to help you automate the transition from your old legacy system to the new one,
but we can also help expedite the project delivery time as well,
which will not only help save your organization resources and time but ultimately, money.
A great example of this is with with our customer IHS Markit.
They were using an old legacy database um that was on premise
and they had intentions of moving about 1.5 billion rows billion with a B and terabytes
of data from the old legacy database into snowflakes cloud data warehouse.
And as you can imagine, their objective of wanting to make this migration was in
order to give more information back to their business intelligence users for
reporting and analytics and doing this migration manually was going to take them numerous amount
of time, hours and resources for them to be successful.
By leveraging the FME platform again and by taking strong advantage of our CPU time-based
data processing capabilities, they've not not only been able to connect
their old legacy system to snowflake, but they're also doing this an automated fashion where 1.5
billion rows of data have now been converted to snowflake in only five hours.
And what we also want to mention is that FMI is a snowflake ready technology. So if you are
looking to migrate your data to the Snowflake cloud as well.
Please reach out to any of us on either the sales on the partner side
and we're more than happy to work with you and helping you achieve
your digital transformation goals as well.
And I'll pass it over two Vivian again.
Thanks Ardi and Craig.
Hopefully you find these use cases inspiring and helpful
automation takes many different forms depending
on your business needs and situation. These are some of the ways automation has already
been deployed by some of the forward thinking companies and there's a lot more to explore.
We're happy to embark on this journey to help you find a way to implement an
automation solution that works for your organization.
Whether you have some questions, have a project to discuss or I want to schedule
a proof-of-concept call, reach out to us at
info@safe.com
and there's some easy steps you can take to get started with FME right away.
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If you're interested in learning more about automation and the data integration workflows,
make sure to join FME accelerator, our 90 minute free and interactive work show.
You will get hands on experience and have a chance to connect with our FME experts in house.
If you are keen to play with FME by yourself,
simply download a free child and get started. (www.safe.com/trial)
Thanks again for joining us. Make sure to check out other talks we have programmed for you.
Enjoy the rest of the FME World Tour 2022.