(bright music)
We look more about the customer service aspect
that RPA will bring and about reducing costs elsewhere.
So for instance, if we've outsourced a part of work
to another organisation, could RPA fill that gap
so then we could reduce that cost there.
So in the business services you've got
Purchase to Pay so P2P.
We're looking at HR opportunities.
We've got National Grid metering, we do metering.
We've also done some things for pensions.
We don't, we touch on the back-end
of those things, but there's no risks there
for the opportunities that we RPA.
Basically anything.
Anything that we can get our hands on
where we can find value and give hours back to the business,
we're happy to do.
The first that we do when we go
into a department within National Grid,
is we have a demo of our proof of concept
and then we discuss how we work.
When we go in, we give a demo
and then we ask them to think about types of processes
that we could potentially automate for them.
Once we've got those lists back,
we work on five high level questions.
So then what we can then do with those is make
a business case to whether it's viable to do the RPA
Then we'll then sit-down with them
and we'll do the step-by-step.
So we've got it down to literally about an hour
to validate the process to whether
we're gonna build it or not.
So, we can very quickly get a good idea
of how long it's gonna take for us to build it
versus what your benefit is and then that will then allow us
to structure our pipeline.
Because UiPath has that free download version,
we're able to get people to have a play first
to see if they're comfortable and like it
because what we don't want to do
is bring somebody into the team
that then finds it difficult to use
that type of technology and doesn't have that mindset.
So, that for us is fantastic,
whereas I know some of the other RPA tools out there,
you have to pay for that.
Whereas, UiPath give it to you for free which is amazing.
The main reason for us is we have Citrix.
We went through, I say probably about six different tools.
We downloaded them, we played with them
and basically the best one was for us for UiPath
around Citrix cause it worked a lot better
on Citrix than the other vendors.
So, that was the main reason.
The other reason was, you give the environment for free.
So you can play with that environment
and you can go on and you can do your certificate
and now you've now got the extended certificate
that you can go and do as a developer.
So, it was more around, it felt like you were working
with a small company that actually cared about you
as an individual and you as a company
of what you're trying to deliver.
We're at the stage at the moment where
we're trying to get a robot for each team.
So, we have a fantastic thing of when we go in
and we talk to a team about doing RPA within that team,
we suggested they should give the robot a name.
So, we've got Buttercup and Holly and then that team
then treats that robot as if they're a member
and then treats them as if they were human effectively.
Everybody's exactly the same.
It doesn't matter who you speak to in UiPath.
Everyone is friendly and helpful.
They care about the functionality
that they're putting out there.
They actually really, really care about the product.
Every time we've had an issue with something
or we've not known how to do something,
or we've been a little bit stuck or we wanted some advice,
they're literally on the end of the phone.
And the customer service aspect of things
is that you get a response straight away.
And if somebody doesn't know,
they put you in touch with somebody else.
And some companies it takes a few days
for them to come back to you.
They'll put you in touch with somebody else.
It might take a week, but that doesn't happen
with UiPath, it's instant.
So that's what I say about they're friendly and they care.
If you've got a problem, they want to sort it out for you.
They want to help you through that journey.
So they actually care about their product.
They're taking over the RPA world. (chuckles)
(bright music)