Okay, welcome back to the Six Figure Mastermind. Marianne DeNovellis here
with you today. I am excited to have this conversation with you. We're going to talk
relationships but not just customer versus employee or client. This is at
work relationships. We're going to dive deep into it and see why they're so important
so stay tuned.
So I've got seven tips for you today on how to build better relationships at
work. Whether you're building relationships
with your clients, whether you're building relationships with your
employees or whether you're really in relationship with your colleagues and
co-workers. These are tips that are going to work in every single arena. Number one -
"communication is absolutely key to everything" And gosh let's be honest. This
expands beyond the workplace, right? This expands into your home life, your
personal life, your hobbies, everything. Communication is absolutely key to be
concise, to be clear and to be accurate in your communication. Let people know
where you're going to be. Let people know when you're going to be back, let memos go
out ahead of time. Advance communication. You know, I could do a whole
separate video on just communication skills alone. But communication skills
with your employees are vital and it's important that they know that the
communication is a two-way street. It's affirm that you be approachable in
your communication. Let them know that it's okay to talk to you. It's okay to
send you an email. Respond to those emails. Respond to your texts. Answer when
people call you. This is a huge fundamental, very simple but very not
well understood aspect in building relationships. Number two really relates
to number one and it's to be a reflective listener. And again, take this
one home. Try this at home. Being a reflective listener sounds like this.
When someone offers you some information, you're going to respond to them in a way
that sounds like, "so what I hear you saying is" and you're going to filter
back to them everything that you just heard. I was talking to a friend of mine
earlier this week and we were having this really interesting communication
where you know, we haven't known each other very long. And we've known each
other about two or three weeks. And so we're studying and trying to figure out
how to communicate with each other and we were hitting some bumps in the road
along the way. And well I was so impressed with this person that was
talking to me because every time I would say something to them, they would respond
as, "so what I hear you saying is and then they would regurgitate back to me with
what I had said to them using their interpretation of it. Because here's
what's happened, okay? You've got a message something that you need to
deliver to another person. But behind your message you've got this
whole window of your belief system, right? And I call it a window because we see
everything with that filter on it. So if I have this this window that says, "I'm
difficult to understand" then everything that gets pushed through that window is
going to be clouded with that. I've also got my window of understanding of the
world. All of these beliefs and these ideas. Everything that you communicate is
going to be passed through that filter. Now, your message is immediately
diluted because it's got your filter on it, right? And then you've got someone
else, who has their own filters, their own ideas, their own beliefs, their own
perceptions and that message has now passed through one filter of you and now
it's got to be delivered to another person through their own filters. So by
the time your message gets from your mouth to their ears,it's already been
put through two different filtration systems. Pretty complex right? It's as if
you need a translator or a decoding machine that can decode the message from
the first person, encrypt it and break down the encryption and put it into the
coding translation system of the other person. It can get really complicated
really fast. And the way to break through all of those barriers is to do this
reflective listening and say, "what I hear you saying or if I understand you
correctly or now this is what I understand from what you just said."
If you do that reflective listening, it will not only improve relationships
because you're telling them what you heard. It'll also improve your
effectiveness at work, it'll improve your productivity because you'll be on the
same page with that special decoder phrase. So use those decoder phrase when
you're being a reflective listener. Another way to improve your relationship
does work is "be punctual". Okay, this is super, super, super, like super important
and believe me, I have learned this from experience. There was a time in my life
where i stunk at this. I was awful. I was consistently five to ten minutes late
and it was to the point where people could rely on me to be two five ten ten
minutes late and it just felt awful. You know I was always the last one in the
room. It's spelled disaster
because it really can't hampered my reliability and eroded the trust that
other people had in me. So be punctual not only be punctual but be early. I
actually in my car to combat this. I set my cars clock to an unknown number of
minutes fast. So I don't know how many minutes fast. But the clock is in my car
because if I do, then I'll subtract that time and be late to everything again
right? So I set my car fast. I set my clocks at home fast. I set my phone a
little bit fast so that I can be ahead of the game. Be punctual, be on time. One
of the most key factors that will enhance your relationship at work is
getting rid of gossip. Drama is such a production killer. Drama is going to
erode anything. It could even kill your business if you had enough of it. This
this backbiting and this drama and eroding and tearing people down or even
if it's not intentionally tearing people down, just spreading things around that
aren't true and maybe aren't even relevant to your business. I like to be
the gossip shut down person. So when the gossip gets to me I shut it down. I don't
respond to it. I don't feed it and I don't spread it. So when I hear someone
saying something about somebody else that's not relevant to business or
that's not relevant to what I'm building in my work, I won't acknowledge it at all.
I won't respond to it. Even if they ask me a direct question. I say, "that doesn't
sound like what we're working on today. Let's refocus." So refocus your
perspective and your energy onto something that's not gossip. You just
have to let it go in order to have a successful business period. Last but not
least, treat people fairly. I know it sounds redundant. I know it sounds cliche.
But listen to what I'm talking about here. You know I'm going to go back to a
story and if you're a Bible reader like I am, you're going to be
familiar with this story, right? So there's this story of of this queen who
treated everyone fairly because she came from the lower class and got put into
the upper class. So she treated people from the lower class the same way that
she would treat the King and all the people in the court, right?
And that set this person apart and gave her such political leverage that she was
able to change the fate of an entire nation. Okay, so that's take that
story and translate it into the workplace. You know if you see the person
that's cleaning up your office maybe you work in an office building and there is
a hired team to come in and change out the garbage can, to clean the carpets and
to do all you know all the maintenance for you. Treat them as if they were your
boss. Treat them with the utmost respect. Treat the person on the street and they
practice this in every aspect of your life. The person that's holding up the
cardboard sign gets treated the same as the President of the United States. Treat
people fairly and equally because that's how people want to be treated and that's
going to build effective, amazing relationships. It's really easy when
maybe you have the big dog of your company or big dog of a joint-venture
that you're doing to to really put them above you or above somebody else. Don't
let that happen. Treat everyone with the same respect. The
most popular people I knew in high school, were the people that treated
everyone the same way and show the same kindness and respect to no matter who
they were. So those are your top tips. Build those amazing, good relationships
at work by doing and following these ideas. Okay, cool. So biggest name of the
game is to stop the gossip train on this one. You guys you know that's what you
need to do. It's going to make your workplace better for everybody. Hit the
subscribe button. I'll see you tomorrow