hello there my name is richard mcmahon
from the interview training company
passmyinterview.com and in this tutorial
i will teach you how to pass a
restaurant manager interview now we are
going to focus on a number of pretty
much guaranteed restaurant manager
interview questions that are going to
come up during your interview but more
importantly i'm going to give you a
number of unique sample responses that
you can use to make sure you pass your
interview so it does not matter which
restaurant you are being interviewed for
as their manager please do stick around
and watch this video from beginning to
end because it's going to make a big
difference to your preparation now
before i get into the tips and the
restaurant manager interview questions
and answers a very warm welcome to this
tutorial my name is richard mukman i've
been helping people for about 20 years
now to successfully pass their
interviews and i do that by giving you
top scoring answers that the interview
panel want to hear now please do make
sure you subscribe to the channel so you
don't miss out on any of the future
content that i'm creating so click that
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very much appreciate it if you gave the
video a like thank you thank you very
much now
it's really important that we make sure
that you demonstrate the following
skills and attributes during your
restaurant manager interview because
this essentially is how you are going to
be assessed so
obviously you have to be able to deliver
outstanding customer service but also
ensure the staff who are under your
control do the same too so it's no good
you leading by example and giving great
customer service but then the waiting
staff let you down so you have to make
sure that they do the same too number
two you have to ensure there are
sufficient waiting staff and chefs on
duty to cover each shift but also know
what to do when people call in sick or
they don't turn up to work number three
you have to adhere to relevant food
and also safety rules and regulations at
all times you have to have a an
understanding of those what the what
those are and also respond to customer
complaints effectively and also seek to
increase restaurant sales year on year
so all of those five specific areas
we're going to focus on and making sure
that you demonstrate you understand
these in your answers to the interview
questions that are coming right now so
i've done all of the hard work for you
and i've put together the answers to the
restaurant manager interview question so
let's get straight into these now you
can take notes as i progress through
this tutorial if you like or i will tell
you where you can download the full set
of 20 restaurant manager interview
questions and the answers as we progress
through the tutorial so the first
question you arrive at the restaurant or
the location where you're in your
interviewers and they say okay tell me
about yourself and why do you want to
become a restaurant manager so this is
your opportunity to shine from the
get-go
now the first question
during your interview is really
important and how you respond to it
because this is the first impression
they have of you so we need to make sure
you come across in a strong and positive
light so here we go here's my suggested
answer to the restaurant and your
interview question tell me about
yourself and why you want to do this job
here we go
i've always had a passion for the
hospitality industry and the role of a
restaurant manager for your company is a
natural progression for me
now before applying for this position i
was careful to make sure i had the
necessary experience the right skills
and the attributes to be able to perform
the job to a very high standard because
i understand that the role of a
restaurant manager comes with
great levels of responsibility and i'm
confident that i will not only be able
to deliver excellent customer service to
all of your customers and diners but
also ensure those staff who are who are
under my control do so too i have
exceptional customer service skills i
have a caring nature i can work hard on
the pressure and i will always work
tirelessly to ensure your good
reputation continues to thrive and
develop within the local community you
are serving now if you hire me as your
restaurant manager you will be impressed
with my management skills and also my
strong customer service capabilities so
that's a very strong concise and logic
answer that puts you across in a
positive manner and it's also important
how you you say this how you say this
answer so make sure you download these
questions and answers when i tell you
how to do so and practice saying them
practice saying the answers so you come
across in a positive manner question
number two
why have you applied to our restaurant
or our company to become a restaurant
manager so there's obviously lots of
restaurant manager jobs around um but
they want to know why why do you want to
work for our restaurant or why do you
want to work for our company so here's a
great answer to that question
for the simple reason that you are a
restaurant that has a great reputation
both online and within the local
community now before i applied for this
job i studied your restaurant and the
company in detail to make sure the
levels of service and the type and
quality of food you offer were aligned
to my own skills and aspirations and i
have to say i was massively impressed
with what i discovered now in order for
me to perform to the high standards
expected of a manager i have to work in
the right environment and it is clear
you are a strong performing and
well-regarded restaurant if i'm
successful at interview today and i get
to become your your manager i will be
immensely proud to tell people i am
responsible for the effective running of
your restaurant so again you've looked
into them you know hopefully they've got
a great reputation both online and
within the local community and you know
you've got the right skills and
aspirations to match their level of
quality next question of your restaurant
manager interview what skills and
qualities do you possess that you think
will assist you in your duties as a
restaurant manager now this is a
this is a difficult role a restaurant
manager um
not many people understand how difficult
it is to carry out the duties of a
restaurant managers lots of
responsibility that comes with it not
only are you responsible
for the levels of customer service
you're responsible for making sure
there's enough staff on duty also the
reviews that happen online are all as a
direct result
of your managing capabilities so you
have to understand what kind of skills
and qualities are needed to do the job
properly and the way to do that is to
look at the job description
so i've done that for you and here is my
response
i have seven specific skills and
qualities that will enable me to perform
the role of a restaurant manager to the
standards expected now these are strong
customer service and interpersonal
skills a firm but fair style of
management and ability to work hard
under pressure and remain calm in
difficult situations and understanding
that the customer is always right and
also a passion for ensuring every
customer who enters your restaurant
receives only the best levels of food
and service now i am also someone who
will always adhere to the relevant rules
and regulations that surround the
hospitality industry and finally i'm
someone who will go all out to make sure
you receive the best possible reviews on
tripadvisor to ensure your customers not
only return to eat at the restaurant
time and time again but they also share
their positive experience with their
friends and relatives too
so that is an intelligent response
because at the end you are showing as a
restaurant manager you know how
important online reviews are to the
success of a restaurant they are
imperative if you have great reviews
people will come back time and time
again and as a restaurant manager you
are pretty much responsible for those
reviews now i've got two more questions
to run through please do stick around
because they're tough questions and i
want to tell you how to answer them but
if you want to download the full set of
20 restaurant manager interview
questions and answers to make sure you
pass your interview there's a link
that's appeared in the top right hand
corner of that video if you click that
it will take you through to my website
where you can get the full list of
questions let's move on to the next
question
as our restaurant manager what would you
do to ensure the sales increased year on
year now that's a tough one
how would you ensure the sales increased
year on year most people who want to be
restaurant managers don't think they
have a direct impact on sales but they
do and it's all based on great customer
service and obviously all reviews if
people have great service at a
restaurant and the food is good they
will come back now i have a number of
restaurants that i like to eat at um but
me going back to them is dependent on
the service i receive and there's one
particular restaurant where the manager
is always very attentive he's very
positive he's very happy and he's cheery
he always comes and says hello and talks
to you so i always feel like i want to
go back there and now if i didn't get
great service i wouldn't go back and
they obviously would lose
my custom so if you times that by a load
of people not coming back it has a
significant impact so here's my answer i
would focus on five specific areas to
ensure sales consistently grew year on
year now firstly i would make sure all
staff provided the best possible levels
of service at all times
if customers receive great food and
great service this will encourage them
to come back time and time again now
secondly all staff would receive
hospitality training on how to provide
exceptional and consistent service
thirdly i would set very high standards
in terms of how staff dress their
personal hygiene and also what the
expectations are in respect of serving
times next i would ensure the food
served was to a brilliant standard and
keeping constant communication with the
head chef and the kitchen to make sure
they have the resources and the training
they need to provide the best possible
food at all times now finally i would
monitor the online reviews the
restaurant receives and take on board
feedback with a view to constantly
improving and also encouraging my staff
to do the same
increasing sales year on year is a huge
challenge but it's also one that i would
very much enjoy and see it as part of my
responsibility to achieve so that's a
great answer a great answer to that
question let's take a look at another
one for you describe the steps you would
go through when dealing with a customer
complaint
okay so what i'm going to do in this
archery is give you one that's based
around a complaint but i'm going to
change it slightly because you will get
asked that question but how would you
deal with a customer in the restaurant
who's clearly in the wrong but they are
still complaining so the customer is
complaining in this situation but they
are wrong you know they are wrong how do
you deal with that because that happens
all the time in this kind of industry so
as a restaurant manager how would you
deal with a customer who was clearly in
the wrong but they keep complaining here
we go i would first of all listen to
their complaint or their concerns and
always ensure i remained calm polite
positive and focused on resolving the
situation as soon as possible now any
type of negativity in the restaurant is
not good for business and i would say
it's my task to provide the best
possible levels of service at all times
now of course there are going to be
times when you know the customer is in
the wrong but the main thing to remember
when dealing with them is to resolve the
issue to their satisfaction quickly and
efficiently the customer is always right
and my main focus would be to ensure
they are happy with my proposed
resolution so they come back to the
restaurant to eat time and time again so
that shows a great level of
maturity you're obviously thinking about
the reputation of the restaurant which
is really important you're trying to get
the people to come back time and time
again so if you want to download all 20
restaurant and your interview questions
either click the link below the video
right now or the one in the top right
hand corner of the the video or go to my
website pass my interview.com and you
can download the full set of 20
interview questions and answers for the
restaurant manager i hope you enjoyed
that don't forget to subscribe if you
have any questions put them in the
comments section below say hi
um and yeah please do like the video i'd
very much appreciate that it always
motivates me to create more for you guys
thank you for watching and i wish you
the best in your pursuit to becoming a
restaurant manager