What is personalised care?
Personalised care is where people have more choice and control over how their health and
care needs are met.
It recognises that people themselves can sometimes be the best integrators of health and care,
and supports them to live as independently as they wish.
With personalised care, people are more involved in the decision making process, and should
be supported to talk about the things or outcomes that matter most to them, and what is the
best course of action to achieve these outcomes.
The result is better health and wellbeing for them, plus more effective and joined-up
services.
People are able to develop their knowledge, skills and confidence, and can take on as
much responsibility as they want, to manage their own health and wellbeing.
But people will not be left on their own, and the NHS will be there to support them
as it has always done.
As we move towards a more personalised system, it is important to have a clear approach as
to what this means, and that is why we have established the new Comprehensive Personalised
Care Model.
This is an all age, whole population approach to personalised care.
It focuses on helping people to achieve better health and wellbeing outcomes, by accessing
specific personalised care support or interventions.
To start, the Whole Population can be supported to stay as well as possible, through building
community resilience, and enabling people to make informed choices when their health
changes.
There are a number of Universal Interventions, which help to achieve this, including:
Shared Decision Making and Patient Choice.
And Social Prescribing and Community Capacity Building.
The next group are People with Long-term Physical and Mental Health Conditions, who make up
around 30% of the population.
A personalised care approach supports these people to build knowledge, skills and confidence,
to better manage their health and wellbeing, through a series of Targeted Interventions,
in addition to the universal interventions.
These include:
Personalised Care and Support Planning.
And Support to self-manage – which includes health coaching, self-management education,
access to peer support, and use of the Patient Activation Measure.
The third group are people with People with Complex Needs, who typically have multiple,
long-term conditions, and who make up around 5% of the population.
A personalised care approach provides intensive Specialist Interventions to empower people
and integrate their care and support, so as to reduce unplanned service use.
These interventions include the Targeted and Universal Interventions, as well as:
Personal health budgets, integrated personal budgets and integrated personal commissioning
– which enables people to take direct control of the resources available for their health
and care.
Acknowledging people as experts in their own lives, health and care, not only adds value
to people’s lives and experiences, it creates value for the taxpayer, and better integrates
the system around the person.
The Comprehensive Personalised Care Model demonstrates how this more personalised approach
can become a reality.
If you’d like to know more, visit: england.nhs.uk