in Charleston. The driver pulled up to the cross walk in
bumped the officer the officer
told the driver to stop and
back up with the driver just
kept moving forward bumping
into
into her again. Well they’re
supposed to give you peace of
mind that these days you hear
more and more horror stories
about home warranty.
>> tonight, we dig a little
deeper talking with the
homeowner lawmaker and one of
the nation’s
the nation’s top prosecutors about
complaints, not only in Texas
but elsewhere over an industry
many say should have better
accountability is Channel 2
investigator while the US.
>> Our homes now have technological soundtracks.
technological soundtracks. ♪
♪
♪ Rising to various love us
timing is a key factor.
Every
Every time homeowners light up the
oven adjust the thermostat or
run a cycle. They expect
everything to flow smoothly.
>> So and it was in
the 90’s.
the 90’s. >> Jenna get his air
conditioner went out last
summer when things got even
hotter when the repairman
selected by her home or D
company showed up at the front
door.
door. >> In order to replace
your Coyle that’s covered under
your home warranty will we have
to do all this extra work
adding up to your dollars
fed up.
fed up. >> Gets hired her own repairman
who exposed unnecessary
charges.
charges. >> They said you don’t mean any
of this done.
>> The bottom line for gets
surrounding home Ortiz is
>> Ortiz are big business
nationwide millions rely and
the war de
♪
♪ companies pitch they have your
back when things break down.
>> The biggest concern I have
about this is that people are
purchasing
purchasing ♪
♪ >> this product with an
expectation that it’s going to
be there when they need it.
And.
And. >> And that actually ends up
not being the case
representative Tom Oliver son
overseas insurance
overseas insurance in Texas, as vice chair of the
House insurance committee
at that capital it sounded like
insurance, so we assume that it
was a Department of Insurance
but it turns out that
it’s not.
it’s not. >> And that is the problem for
thousands of homeowners exactly
who was in charge of home
Ortiz intact.
Ortiz intact. >> Apparently the real
♪
♪ >> estate Commission so I
♪
♪ that’s a problem.
>> It’s a commission received
more than 1000 home or GI
complaints from 2010 to
2019. They admit to being
limited
limited in discipline very action they
can take Channel 2 investigates
made multiple interview
requests with T r e C
leadership. But
leadership. But no one was
>> those we have spoken with
tell us the battle to have a
home or to company address a
specific problem, it can be
quite consumers desert of sorts
where customers are left high
and
and dry, however.
dry, however. >> There is one and outlast was
taking up the fight for the
little someone needs to
sell them.
sell them. >> Ward run of age is Arizona’s
attorneys general last October
it filed a lawsuit against
choice
choice home warranty. The New Jersey
based company has war team in
its name benefits of a
home warranty detailed on its
Web site yet more to admit in
doesn’t actually sell
home Ortiz but rather
service contracts. Do you view
these 33 pages as a lawsuit for
is an indictment on the
industry.
industry. >> To me that’s
about sending a message to
other companies like this that
if you’re going to scam people
if you’re going to have a law
for her to it you are making
misrepresentations it will be
held accountable is this a
blueprint for other tourney
generals nation watched
and I would not be
♪
♪ surprised if you don’t see
other Agee’s taking action.
>> Sending illegal chill
through the industry something
Jenna gets is in favor of she
feels home or D companies meet
stricter oversight to protect
others.
others. >> I know that I’m not the only
one I know that this is
happening every day to all
types
types ♪
♪ of people and I feel bad for
the people that are getting
taken advantage of.
>> The Texas real estate
commission is not the only one
receiving complaints, the
attorneys general’s office
in Austin confirms the channel
2 investigates they have logged
more than
more than 500 complaints since 2010
Christine in key click 2
Houston dot com.
You can find more information
is that especially tips on this
by just going right now click
2 Houston dot com and you can
find out more about certain
companies that are
out there.
out there. >> Yeah, I’m curious in other
states to the Department of
Insurance oversee home
warranties
warranties they do.
they do. >> And in fact represent all of
us and so that was one of the
concerns that he had with what
he heard here on the phone in
Texas that one
sales operator on a quality