most viewers will recognize Ring as a leading player within the smart video doorbell market
i'm joined by Paul Haynes B to B sales lead for Ring Europe so Rings recently exhibited
some well-known trade shows it's great that a company offers a fully fledged whole home
security product range can you tell us more about the range yeah sure so all families and homes are
unique there's no one size that fits all that's why we offer a wide range of battery products
and wired products to suit any type of home or budget you can see who's at your front door
anywhere with the Ring video doorbells and smart security indoors or out with Ring security cameras
or put flexible security in your hands with Ring alarm plus our customers can connect and
control all of their devices in the free ring app which gives them real-time notifications
and features like HD live view and two-way talk so Paul you were instrumental in launching the
Ring professional program an online training module for installers in may can you tell us
a little bit more about this program yeah the Ring professional program is specially designed
to educate professional installers on Rings products including installation and customer
benefits it's free to join and gives installers access to training materials plus 24 7 access to
the Ring team for informed device on installing and configuring ring products for their customers
programme members also receive a 40 discount Ring merchandise and a certification when
they complete the training so we notice an addition of a bell box to the range so how
have Ring approached the design of this great question customer feedback is vital for Ring
many of our European customers were eager for option to notify their surroundings when the Ring
alarm security system is triggered so we listened to this feedback and built an alarm outdoor siren
to give our customers an outdoor solution with multiple power and setup options
it's designed to be noticeable but sleek enough to suit your home and will notify you and your
neighbours when your Ring alarm detects an issue with its adjustable siren and red flashing lights
plus the dusk to dawn feature means alarm outdoor siren can be used as everyday security sign by
lighting up in white at night time so how does Ring alarm handle power cuts are tampering with
possibly the internet connection another great question so battery backup is already built into
Ring alarm for instances where power may go out and actually lasts for up to 24 hours Ring protect
plus subscribers also benefit from a service called cellular backup which will keep their
Ring alarm connected even if the internet goes off so one of the most exciting Ring integrations
is being able to use voice commands through Alexa can you tell us about the benefits of using voice
commands to control the Ring security system i love being able to use voice commands just to see
and speak to whoever's at my door using my Ring video doorbell and my Amazon echo show
or without interrupting what i'm doing so i can continue working and just see who's there
it's also convenient to arm and disarm my Ring alarm just with my voice especially when i'm
coming through the front door with my hands full after going shopping so why would installers want
to provide a Ring product to customers rather than the products they're currently installing
our goal at Ring is to create whole home security for everyone customers increasingly interested
in having devices that are personalized to their needs which is why we offer such a wide range of
products suit different home setups we also know that some users prefer wired devices while others
prefer batteries or even solar and last but not least customers don't have to have deep pockets
which is why we have products to suit a range of budgets with no long-term commitments that's
why Ring is a great option for installers who want to provide their customers with simple whole home
security that's tailored to their needs so how does the insurance industry view the Ring offering
we're starting to see insurance companies recognize a benefit smart home devices bring
to customers and to start to offer discounts on their insurance premiums to customers who have
smart security systems our focus is on providing high quality easy to use systems for our customers
and to make it straightforward for customers to customize and expand their system
as their needs change so what makes a good Ring installer that's a great question when it comes
to a good Ring installer we believe that education is key that's why Ring professional program offers
product training videos and materials for our portal to educate installers about our products
how to install them and the benefits for customers this type of in-depth product knowledge allows
installers to best advise their customers on the right Ring solution to meet their needs while also
providing great customer service by guiding them through the whole process so why should a customer
seek out an installer rather than going down the DIY route well while a lot of customers may know
about the smart home many just feel comfortable with having a professional installed handle setup
of their security system to show everything's installed in the most efficient way for them
a pro installer can also provide advice to help customers make informed and confident decisions
when choosing the right product to meet their needs i've listened to this as an installer and
want to start installing the Ring system what are the next steps if you're interested in learning
more or want to start selling ring devices as part of your professional installation services
reach out to us at professional program at ring.com or you can go to our website
ring.com/professionalprogram once you're signed up you can look forward to receiving your
welcome pack access to Ring professional portal 40 discount code and 24 7 support from the Ring team
Paul that is fantastic i have actually signed up to that program myself and during the holiday
downtime i hope to dig into some of those uh training videos and obviously look forward to
fitting some of these exciting products so thanks a lot thank you so much for your time today