hi there my name is Richard McMunn from
the interview training company pass my
interview calm and in this tutorial I
will teach you how to pass a store
assistant interview so it does not
matter which company you have your store
assistant interview with please make
sure you stay tuned watch this tutorial
fully from beginning to end because I
promise to help make you the standout
candidate and to achieve that goal this
is what I will cover I will give you a
list of store assistant interview
questions that I strongly recommend you
prepare for I will give you brilliant
answers to those interview questions to
help you pass your store assistant
interview I will tell you the qualities
that you really must demonstrate
throughout your interview to succeed and
finally I will also tell you about
further resources you can get access to
including these slides and the answers
to help you pass your store assistant
interview so there's four reasons why
you should stay tuned and watch this
presentation from beginning to end now
just very quickly before I get into the
interview questions and the answers a
very warm welcome to the store assistant
interview training tutorial my name is
Richard McMunn that is me there in this
center of the screen I've been helping
people for 20 years now to pass their
interviews I always do that by giving
you top-scoring answers you cannot find
anywhere else on that basis please make
sure you hit the subscribe button
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of the weekly training videos I'm
uploading and also please do give the
video a like please hit that like button
because that tells me you enjoy the
content and I will therefore create more
for you ok let's get into the questions
and the answers for your store assistant
interview the first question will be
tell me about yourself now this will be
the very first interview question asked
at your store assistant interview in
your answer talk about the different
skills and qualities you have that will
allow you to work to a high standard in
the job and here's a brilliant sample
answer to help you pass your interview I
would consider myself to be a very
positive person and also somebody who
can work well both within a team and
also on my own
unsupervised I enjoy working both with
people and also for them in a
customer-facing capacity I feel my
future lies in customer service and I
gained the most job satisfaction when I
help a customer to feel valued to feel
appreciated and to also meet their needs
before applying for this store assistant
job I read the requirements of the role
carefully and I'm confident I can meet
the demands of the position and also
work the hours needed if you do decide
to hire me as your store assistant I
will work hard to provide consistently
good service to your customers because
after all without happy customers I
would not have a job that's a brilliant
answer it's concise it's positive and be
passionate in how you deliver the
response and you will impress the hiring
manager now you can either pause the
video if you want to and take a note of
these interview questions and the
answers as I progress or if you wait I
will tell you we can download my full
set of 22 store assistant interview
questions and top school top scoring
answers including the ones we are
working through today on this video the
second question why do you want to work
for our company now again this interview
question will appear relatively early on
during your store assistant interview
make sure you give them more than one
honest and genuine reason why you would
white like to work for their company so
here's a great answer to assist you
there are three genuine reasons why I
would like to work for you these are the
facts that you always aim to provide
excellent service to your customers and
this is achieved through constant change
in respect of the goods and products you
offer the training you provide for all
staff and also the fact you set high
customer satisfaction targets you are
also relatively local to me which is a
good thing because I can then work
additional hours needed at short notice
to help out finally I feel you are a
company that will help me to grow and
develop in the role I am someone who is
keen to learn and I feel here at your
company I will get that opportunity what
I like about that answer is you're
giving three really good reasons why you
want to work for them not just one which
all the other candidates will do so
you're giving more than one reason and
they are honest and genuine the next
question what can you
bring to the role of a store assistant
now this interview question is assessing
two things your strengths and also why
they should hire you as a store
assistant again here's a brilliant
answer to help you I can bring a passion
for my work which means I will never let
you down in regard to the standards I
work to I can bring a positive and
cheery attitude which will hopefully rub
off on the other team members and more
importantly your customers I can bring
the fast pace of working and also a
guarantee that I will learn things
quickly this then means I can start
contributing to the team in a short
space of time finally I can bring
honesty loyalty integrity but also the
ability to work the hours needed and
help out at short notice if required due
to the fact I do not live too far away
from the store so there are many reasons
there within that answer why they should
hire you and also what you can bring to
the role of a store assistant on all of
those reasons add value to the store and
that's very important now don't go
anywhere because I still have more
questions to work through with you but
when you're ready for want to click that
link in the top right hand corner of the
video it will take you through to my
website pass my interview comm where you
can download my full set of 22 store
assistant interview questions and
top-scoring answers including the ones
we are working through together right
here today
the next question tell me about a time
you had to handle a dissatisfied
customer so this is a tough store a
system interview question however by
using the star technique to structure
your response you will be able to give
an outstanding answer what do I mean by
the star technique or you simply
structure your answer in the format of
situation task action result and here is
an example of the star technique in
action when responding to the interview
question tell me about a time you had to
handle a dissatisfied customer in a
previous customer facing job role a
customer came into the store to ask to
speak to the manager I welcomed them to
the store and quickly asked what it was
regarding now they told me they wanted
to complain as some Goods aired purchase
were faulty and these were for their
grandsons birthday which was the
following day
I knew that dealing with complaints was
in the realms of my responsibilities and
so I asked if they wouldn't mind me
trying to resolve the complaint for them
to which they agreed I started out by
listening to their complaint before
asking them questions to clarify exactly
what the problem was after letting them
explain the issue I apologized
unreservedly for the faulty goods and I
stated how I understood how frustrating
this must be for them I then offered to
replace the faulty goods but also refund
the full price they paid which was in
line with our company refund policy the
customer was very happy with my
resolution and they thanked me for my
swift action my understanding for their
situation and also the resolution I
provided so you can see there that by
using situation task action result you
can provide a brilliant evidence-based
answer to that tough store assistance
interview question the next question
what is more important team or customer
now this is a very clever store
assistant interview question it's one
that comes up a lot during this type of
job interview now there is only one
correct answer to this question here it
is I would have to say that whilst they
are both essential to the role of a
store assistant the customer is more
important this is simply because without
the customer there would be no team or
business the customer must always come
first in everything you do as a store
assistant whether it's welcoming them to
the store answering questions about
products or goods or even resolving
issues and complaints so that's a smart
answer because it shows you understand
that without happy customers there would
be no team the next question what does
good customer service mean to you now
again this kind of question is common
place during store assistant interviews
and it's not that easy to answer most
people will just say oh good customer
service is making sure the customer is
satisfied or happy that's not really a
great way to answer this question so
here's the perfect response to help you
good customer service to me means doing
everything with a smile welcoming people
to the store answering questions in a
confident and competent manner making
sure you work at a fast pace when
serving customers and also making sure
you work accurately with attention to
detail good customer service is making
sure that
customer has a pleasant and enjoyable
experience in store which in turn
encourages them to return time and time
again that's a brilliant answer there
are many facets to good customer service
and you are dating detailing all of them
there in your answer so the next thing
to do is please do click that link in
the top right hand corner of the video
because it will take you through to my
website pass my interview calm to the
page where you can download my full set
of 22 store assistant interview
questions and top-scoring answers
including the ones that I've worked
through with you today on that page I
have also answered some of the common
questions people ask in preparation to
their store assistant interview
questions such as what should I wear to
my store a system interview how can i
impress the panel I've answered all of
those questions there's also some tips
on there as well but make sure you look
at all of the questions because I
strongly recommend you prepare answers
to all of them I hope you've enjoyed
that tutorial please don't forget to
subscribe thank you very much and also
hit the like button because as I say
that tells me you enjoy the content
thank you very much for watching and I
wish you all the best for passing your
store assistant interview have a
brilliant day