[MUSIC PLAYING]
ERIKA TRAUTMAN: Hello, everyone.
I'm Erika Trautman, Product Director for Google Workspace.
There has been a ton of innovation
in Workspace this past year.
And in the next 15 minutes, I get
to share with you all the progress
we've made helping teams of all sizes
to connect, create, and collaborate.
This demo has two parts.
In the first, I'll be showing you
Workspace in action through a little story
that we've created.
And then I'll hand it off to my colleague,
Matt Izatt, who will show you all the ways developers
can build on the Workspace platform.
And as a reminder before we get started,
this is truly a live session.
So you never know what's going to happen.
If you haven't already, click the button
that says Join the Interactive Experience on the next website
and then we'll see you in the live room
where you can interact with chats
and do fun stuff like take polls, which we're
going to try out right now.
How many employees have you or your company onboarded
virtually this year?
Let us know in the poll below--
under 10, 11 to 25, 26 to 50 or more than 50.
I know that for me recruiting and getting people in the door,
that got harder during the start of the pandemic.
Taking that brand new person that you
worked so hard to find, bringing them up to speed,
making them feel like they're part of the team
and really enabling them to do great
work those critical first few weeks on the job.
And, of course, it is so overwhelming
to be that new hire.
You're learning, not just the role
but the tools, the processes, the people and the culture,
maybe remotely.
So I want to show you how Workspace
is making this easier.
Please meet our hero, Pablo.
He is in exactly this position.
He's about to receive an offer letter from his dream employer,
Cymbal Manufacturing, which, by the way,
is not a real company in case you were wondering,
so don't go look it up.
His hiring manager Allison is going to help
onboard him at the company.
Allison is really, really excited to get Pablo on board.
And there are a ton of steps in the process
that she's going to help him through.
So we'll show you how she uses Workspace to help streamline
that experience for both of them,
even when it requires using third-party software or custom
tools the Cymbal team built within Workspace.
The point here, as Javier mentioned,
is that Workspace is a platform that brings together
the right tools in the right way at the right time,
whether those tools are built by Google or someone else.
OK, before we get back to Pablo's and Allison's story,
let's see what you have been experiencing here in the poll.
Wow.
It looks like 48% of you say that you've onboarded
more than 50 people this year.
That is a lot.
So I think you are going to be able to relate to Allison.
When you were recruiting and onboarding,
what was the first thing that you did?
I think probably you sent them an offer letter
and, fingers crossed, hope they signed it.
Allison uses the DocuSign integration in Google Docs
to do just that.
So here you see Pablo is going to check his personal Gmail
on his mobile phone.
And, oh, he just scrolled past it.
There's an offer letter in there.
He's going to click on that and open up DocuSign
right there within the email.
He clicks, sees the nice cover letter Allison has sent him.
Clicks to open the document itself.
OK, great.
Start date's right.
They spelled his name right.
Salary is what they talked about.
I think he's going to accept.
He signs the offer letter with his finger
right there on his phone without leaving Gmail.
Come on, Pablo, sign, sign.
And he signs and clicks Submit.
And Allison, oh, she's so relieved.
In other systems, Pablo might have
had to stop what he was doing, open another tab
to review and sign the agreement, go back to Gmail,
hopefully remember where he left off.
It's just unnecessarily disruptive
if you're signing a single contract.
But if you are someone who reviews and signs contracts
all the time, it's incredibly onerous.
So deep integrations with leading third-party apps
like DocuSign save you valuable time
and keep you focused on your core job.
Audience, if you have any favorite Google Workspace
integrations, we would love it if you
would share those in the comments
because it's a great way to help everyone who's
out there discover-- everyone who's there discover
the best of what's out there.
All right, back at Cymbal, when Pablo returned his offer
letter, that kicked off the onboarding process.
So let's see what happens next.
Pablo's now at home on his personal Gmail,
and he sees an email from Allison come in at the top
there.
He opens it, notices, hmm, this is not a typical email.
This is an AppSheet Dynamic email,
which allows him to interact with the form
without ever leaving his inbox.
So what he's doing here is selecting
his laptop, accessory type, desk type, T-shirt size,
really important.
He enters his address, clicks Submit.
And just like that, Cymbal can now send him his stuff.
This is especially important because Pablo is going
to work remotely initially.
Just like with the DocuSign example,
the dynamic email lets him complete his tasks
where he is in Gmail, saving him the time and hassle of toggling
back and forth between tabs and apps just to fill out a form.
And, by the way, if throughout any of this
you have questions regarding dynamic emails or AppSheet,
please comment below so that we can address them
in the Q&A. Let's fast forward to Pablo's first day
on the job.
He's received his equipment.
He's excited to work.
He's in Calendar.
Notices, he's got a one-on-one with Allison coming up.
He's going to click on that calendar invite and join
the meeting with Allison.
Allison welcomes him to Cymbal.
Offers to give him a short overview of Calendar and Meet.
So here she's showing him how to set up his working location
and working hours so that his colleagues, who are global,
know when he's available and when he's off.
Features like these, only available in Google Workspace,
really improve employee well-being and overall job
satisfaction.
They help employees better coordinate
how and when to work together, ensuring both productivity
and time to recharge even though our offices might
be in our bedrooms or our kitchens.
Honestly, Pablo is going to spend a lot of time
in meetings.
So Allison shows him all the great new features
that have been added to Meet over the past year.
The interface is new and easier to use.
Here, she's showing him how to get into some of the advanced
features.
He's definitely going to want to turn
on noise cancellation, which is great for filtering out
dogs barking or neighborhood construction.
And if you're having trouble hearing someone,
you can just click on the Closed Caption button
to follow along in live captions,
even in a different language than what's being spoken,
which blows my mind.
AI-powered translated captions in meetings are launching soon,
and only Google Workspace offers this built in for everyone.
There's also a host of new features, which she's showing
him here to boost engagement.
So chat, polls, these magical little breakout rooms
that she's going to show that transport you
to smaller groups where you can brainstorm.
Whiteboards, integrations with Google Docs.
At this point, the one-on-one wraps up
and Allison suggests he goes into Gmail
and start exploring the spaces he's been added to.
We recently launched Spaces, which
were the evolution of Rooms in Google Chat,
and they're the central place for team collaboration
in Google Workspace.
Pablo looks at the team space, and notice his team
has written him a bunch of welcome messages,
which is really great.
He responds.
And now he's going to browse the spaces that
are available to him.
And he discovers one particularly
relevant to his work, Quality Inspector Managers North
America.
Awesome, that's him.
In this space, he can connect with his colleagues,
discuss ideas and collaborate on projects easily.
Spaces are unique in that they're
tightly integrated with the entire Google Workspace
product set, so Calendar, Drive, Docs, Sheets and Slides,
Meet and Tasks, bringing all the tools
you need to engage in topic-based discussions, share
knowledge and ideas, move projects forward and build
communities and team culture.
Pablo notices there's a little bubble
with Allison's image, which means
she sent him a direct message.
Turns out, this is Pablo's first project,
and Allison shared a document with him,
which we can see in the preview here.
Pablo opens the document and notices
his coworkers already pre-populated
some of the core information.
So facilities, number of workers per facility
on the floor and types of tasks that they perform.
Pablo's job is to optimize the process
that managers use to create tickets and send them
to their quality inspectors on the front line.
OK, to do this at his prior company,
Pablo would have needed to secure IT assistance
at a minimum and more probably a contractor and probably
a budget to go build an app.
So not fast, not easy.
Instead, Pablo's going to use AppSheet.
He connects his sheet to AppSheet,
and after about an hour of customization,
he's created a quality inspection app
that his team can use.
So he opens it up to file his first ticket to one
of his quality inspectors.
Now what?
All right, over on the manufacturing floor,
we meet [? Adue, ?] a quality inspector reporting to Pablo.
And he's just received a pop-up notification
on his phone with the inspection ticket Pablo assigned to him.
So he pulls up the AppSheet app that Pablo created
and performs the inspection.
He's going to take a picture of the completed job.
Let's see if we can get him over there into the AppSheet app.
Well, he's [INAUDIBLE] noticed that he's got--
yeah, there we go.
All right, he's now in the app.
And he's going to take a picture of the job once it's completed.
He's going to annotate that and submit it as closed,
and that then will notify Pablo on Pablo's side of the app.
So hopefully you saw how easy that
was to make collaboration more efficient between an office
and front line worker.
He used a really simple but powerful AppSheet app
to eliminate the whole back and forth
between emails and chats and then maybe
switching to an external ticketing
system and then more emails and more app, more chatting.
At this point, if any of you can think
of useful applications for apps in your organization,
please share those with us in the form below.
So think about all of those repetitive tasks
that make you crazy day-to-day.
Those are the kind of things that AppSheet
can automate for you.
Back to Pablo.
It's the end of his first week on the job.
He pulls up Calendar in the sidebar while in Gmail,
and he notices he should be joining the team meeting.
So he clicks to join.
On the call, Allison introduces Pablo to everyone
and asks him to share his reflections on his first week.
And he is really proud of the app
that he built in AppSheet, especially
since this is a tool the entire team can adopt.
He shows how easy it is to create requests, assign one
to an inspector, follow the status.
He also pulls up the request that he sent to [? Adue ?] that
was already completed.
And if Pablo were joining from a conference room,
because hopefully someday he will,
he could use Companion Mode, a feature that's
only available in Google Meet to seamlessly join and share
from his laptop while using in-room audio and video.
And with some congratulatory emojis from his colleagues,
Allison closes off the meeting and the weekend can begin.
I think it's fair to say that Pablo helped us
with quite a lot of demos in his first week on the job.
So thank you, Pablo.
And I hope that you can see how at every turn,
Google Workspace helps people connect
and collaborate to get more done with an intuitive and
integrated set of tools.
With that, I'd like to introduce my colleague Matt Izatt, who's
going to take us under the hood and talk
about how you can build on the Workspace platform.
MATTHEW IZATT: Thanks, Erika.
Hi, everyone.
I'm Matthew Izatt, and I lead product for the Google
Workspace platform.
Under that hood is a powerful engine.
Let's talk about how you can take advantage and build
on the Workspace platform.
As Javier mentioned, more than 4.8 billion apps
have been installed in Workspace to date.
This stunning number illustrates that Workspace
is more than a hub for work.
It's a powerful enabler of workflows.
The opportunity to build on the Workspace platform is massive.
Nearly half the world's population
is already using Workspace.
That's a huge audience, whether you
want to grow an existing business app
or build an entirely new business on the platform.
To help you build experiences to reach these 3 billion users,
we've delivered a range of tools so you can innovate.
From no-code options like AppSheet,
as Erika discovered, to powerful scripting with Apps Script,
to a complete set of easy to use APIs.
And we've been listening to your feedback.
Developers want to use their own preferred language and tools
when building integrations like Workspace add-ons or chat apps,
or even using our large collection of REST APIs.
So we've opened up the platform to support development
with any tools, any language, on any public cloud.
Of course, if you're using Google Cloud, then why wouldn't
you?
Take advantage of Cloud Run, Cloud Datastore, and Cloud AI
to power your app.
So there's a big opportunity to build on the Workspace platform
with the tools and languages of your choice.
Now, let's take a look at how the process
works across the three core stages of app development.
The design, develop, and publish phases of your app.
Starting with the design phase, we've
created the card builder tool.
This tool allows you to lay out the visual design and user
experience of your app.
There are a range of templates, and you can also drag and drop
components of the app around, like a no-code platform.
But for more advanced developers,
you also have the ability to see the code in the editor
and make updates there as well.
As we move on to the develop phase,
you now have a range of language and tooling to choose from,
whether using options from Google
like Apps Script or your own preferred language and tooling.
While Apps Script is a great option for developers,
we have invested in and extended the Google Workspace platform
to embrace a wider range of industry-standard tools
so developers can use their own tech stack
and reuse their existing code when building for Workspace.
When your integration is complete,
congratulations, you're ready to publish it
for public use in the Workspace Marketplace,
where it will be available for billions of users.
It's worth noting that there are more than 5,300 publicly
available apps in the marketplace today.
This number really highlights the diversity of use cases
and remarkable opportunity for developers
building for Workspace.
And of course, if you're developing a custom app
for using your own organization, you
have the ability to polish that out privately
so it remains available exclusively for the use
of your organization.
So there you have it.
A quick tour how you design, develop, and publish
new integrations for Workspace.
Now, let's hear from you.
What Workspace platform technologies
are you curious to learn more about
throughout the conference?
Is it developer tools and languages,
like Apps Script or AppSheet?
Or maybe it's product integration
through add-ons or chat apps, or perhaps data APIs, or data
access, through Workspace APIs.
But that's enough about the technology platform.
Why don't we take a look at a few real world
examples of integrations developed for Workspace?
And let's start with the Copper CRM add-on for Gmail.
Copper identified a problem.
Workspace users needed a simple but powerful CRM solution
that is built to work with apps in Workspace.
So naturally, they built a solution.
Here, you can see it in action as a sales rep receives
an email from a customer, the Copper
add-on detects the email.
After installation, the Copper add-on will detect the email
and pull up the customer information automatically.
With the customer's information right next to their email,
assuming we've clicked through the installation,
we will eventually get to seeing the--
there we are.
As you can see, the Copper add-on has detected the email
and pulled up [AUDIO OUT] information automatically
for the user.
And with the customer's information right next
to their email, the sales rep has all the insight
they need from Copper and can craft the best
response to the customer, all without leaving Gmail.
Copper is a perfect example of business
that has grown alongside Workspace.
And today, 100%, yes, that's correct, all of their business
comes from Workspace customers.
These are customers who value a best in class CRM
solution with deep native integration
to critical Workspace apps such as Gmail, Drive, and Calendar.
The opportunity to build for the Workspace platform
spans multiple surface areas.
So let's take a look at how this looks in chat and spaces
with the brand new Jira bot from Atlassian.
Here, you can see a customer service
rep jumping into the Customer Success chat space
to report an issue with a customer.
After a short discussion in the space,
the rep creates an issue in Jira via the Jira bot.
Every time there's a status update on the case,
the Jira bot will update the team members in the chat.
This saves the entire team valuable time
they might have spent going back and forth to Jira
and checking updates.
It also helps the team focus on collaborating together
to help the customer instead of navigating their tools.
We'd love to hear what Workspace integration or apps you're
using or would like to see.
Please share in the comments so that the community hears
what are some of the best.
These are just a few examples of how developers
are innovating in Workspace and driving
business value for themselves and their customers.
We can't wait to see what you create and innovate
on Workspace, whether it's a no-code app
or a professionally-developed solution.
Either way, we've provided a rich canvas for you
to start with, and believe the best is yet to come.
So looking at the chat, it looks like you're
excited to get going and ready to get started.
Visit developers.google.com/workspace
to learn more about integrating with Workspace.
ERIKA TRAUTMAN: Thanks to my colleague Matt
for taking us under the hood with Workspace today.
And a special thanks to you, our audience, for your engagement.
We love seeing your comments on chat.
Now stay tuned for our live Q&A, covering everything
from our spotlight and this demo.
Thank you so much.
We'll see you soon.