hello youtube this is richard founder of short-term rental secrets.com and
Airbnb super host today's video is really important and it's about
maintaining great neighbor relations so why is this so important well realize
that bad neighbor relations can actually kill your business and let's talk about
that for a second so you're likely using Airbnb as a tool a technique to achieve
a bigger goal and that's likely going to take some time so if you have bad
neighbor relations they could you know really mess with your guests they can
mess with your city they can just derail your entire goal and that's just awful
so let's talk about a few things that you can do to improve and maintain
really good neighbor relations so first you've probably heard it before and this
is really true being a good neighbor is just a good thing to do in life but if
you're going to be hosting a lot of people and people are coming and going
and there's more people in your place then somebody might expect you have to
be an extraordinarily good neighbor so go out of your way to be a good neighbor
and all that that entail so let's put ourselves in like our neighbor shoes you
know there's absolutely nothing positive that comes from you being an Airbnb host
for your neighbor so they're likely going to be aware irritated you know
concerned and your job is to really dispel all that make it be like it's no
big deal at all because it really isn't a big deal the fear is obviously worse
than the reality so the way that I dispel that is I'm really communicated
with my guests and I set sort of like the boundaries and the rules and the
expectations right like this is a residential neighborhood absolutely no
parties look no loud music like whatever your house rules are that you think is
going to be important to maintain those neighbor relations I put all that
information up front I put it in my listing I send emails about it whatever
it is just make sure that your guests are equally respectful of your neighbor
and go out of your way to do really nice things for your neighbors so you know if
you're shoveling snow off your sidewalk clean their sidewalk it doesn't cost you
anything they'll appreciate it they may not realize that you're doing it because
you you know you've been hosting and you appreciate that but just go out of your
way to do nice things for your neighbor if you're having a party invite them to
the party during the holiday season send them a card along with all the other
friends that you send cards to maybe get them a bottle of wine it doesn't really
matter what it is but just be you know super friendly and go above
beyond what you think is required because you really want this person on
your team I literally had dinner with my neighbor at one of my Airbnb properties
at his house just yesterday we've developed a really good friendship over
time we respect one another when I have something that I need I can turn to him
and when he has something that he needs he turns to me and like that is really
just fantastic one in life but two when I'm running an Airbnb business the fact
that I can go and break bread with this person and then also call them in the
case of an emergency like he's an ally and so again it may not be achievable
but if you try to get to that level it's a really good thing to aspire to the way
that you get there is by being you know communicative and listening right like
it's a dialogue between neighbors and so let me give you another example and my
property in Colorado I received a phone call sort of like late at night because
that's Mountain time and this is Eastern time and I really didn't want to answer
the phone but I answered the phone it turned out to be my neighbor and she was
complaining because the trash was left out the Bears had gotten to it now the
last thing I wanted to deal with at that point in time and I didn't say awk why
are you bothering me with this or I'll just get it taken care of tomorrow you
have to empathize and say oh I'm so sorry I can't believe that that happened
must have been an accident but let me take care of it and then when I took
care of it I let her know I spoke to the caretaker it's going to be taken care of
they're on their way now and then when they last I communicated and closed the
loop and said it's all clean if you look outside now it's all taken care of
thanks so much for letting me know I had no idea really appreciate your
involvement so look obviously this is a really difficult video to film because
everybody's situation is different everybody's neighbors are different but
the point of the video is that there's really three constituent parties that
you need to think about there's the host which is obvious there's the guest which
is obvious and the one that gets neglected a lot is the neighbor and I
want you to consider the neighbor as a critical component of this guest host
Airbnb experience because they have as much influence if not more influence to
helping you achieve your goals or derail your goals entirely
so in short think of this treat your neighbors as you would a guest and if
you do that I think you're going to have great neighbor relations and it's going
to actually encourage and promote your business as opposed to hinder it so I'd
love to hear from each of you about like what you've done what
problems you've had solutions that you've had leave those comments below
and another great place to get insight from other people is our Facebook group
so go ahead and click in the description below and see you over there if you like
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I'd really appreciate it thank you very much