So what are you experiencing?
What is the staff experiencing?
What's it like?
Well, a lot of staff claim that they'll put a dish down
on one area and then turn around and come back,
and it's moved, silverware just rearranged in odd positions.
So they don't see it move as much as it's just moved.
WOMAN: It just moves.
It's just moved, yeah.
What would you say are the places in the hotel
that require the most focus?
Generally, in the old men's bathhouse.
Back in the day, women would go to one side and do everything.
Men would go to the other.
If you're a woman, you just feel unwelcome in there.
MAN: Ah, that makes sense.
And sometimes, it is very aggressive.
TROY TAYLOR: In 1867, they discovered
that there was an unusual water source under this town
and that it had all of these minerals in it
that could be curative to people who
had rheumatism, and arthritis, and other ailments.
Then in 1884, a woman named Anna Schierbaum
came here with her husband.
And she was an invalid.
She came here, took a series of baths, and suddenly was cured.
HOST: And that's why she became totally
enamored with the place, right?
TROY TAYLOR: Yeah, and she convinced her husband
to invest and build this hotel.
So they opened this hotel.
And it did huge business.
HOST: Yeah.
TROY TAYLOR: But then Anna Schierbaum
passed away and put things into the hands of her son, Ben.
Now, Ben Schierbaum loved the place and decided to settle in.
And he married the daughter of a merchant.
And they didn't get along well.
She eventually left him about four
years after they got married.
And it sent him into a terrible spiral.
And eventually, he just lost it.
And he had taken a shotgun and a curtain rod,
and pulled the trigger with it, and blew his own head off.
[gunshot]
Downstairs right off the hallway.
So what are some of the claims here?
It was like a Monday or Tuesday night.
We were really slow.
And I was behind the bar.
And I happened to glance up at the upstairs dining room
and happened to see, like, a woman.
She had brown hair and, like, a white gown on.
I came upstairs and was like, can I help you
and stuff like that.
But there was nobody up here.
And nobody answered.
WOMAN: The lady in white is usually seen.
She has been a full apparition that people can actually see.
HOST: Really?
Yeah, and all over the building
from out by the pool to down those main hallways, room 350.
Room 350 for sure.
AMBER KISER-BENFIELD: Most recently, we had guests
up here on the third floor.
They were laying in bed.
And she felt something, like, holding her legs down.
[woman screaming]
So she had woke her husband up.
And once that pressure kind of relieved,
they packed up their stuff.
They did not want to stay here at all.
We do have a lot of staff that don't like to come
up here on the third floor.
HOST: OK.
We have a lot of housekeeping that won't
use that end staircase because it kind of freaks them out.
TROY TAYLOR: The 1920s come along.
And they had a new owner.
His name was Conrad Paeben.
And I've always described him as being
one of those guys who was sort of obsessed with this place.
He wanted to do everything he could to keep this place going.
But the bad news was the stock market crashed.
And the Depression hits.
And none of it worked.
Eventually, in '33, he committed suicide too.
He took poison.
ANDREA KELLERMAN: One of the first times
when I realized that this place was-- you know, had things,
I was actually upstairs on the second level in here.
And I heard my name.
And I figured it was the cook at the front desk
because he lives here.
I said, Greg, did you say my name?
And he said, no.
And I said, are you sure?
And he said, yeah, they're just letting
you know they know your name.
HOST: Really?
So when you heard your name called,
was that a female voice that called you?
ANDREA KELLERMAN: No, it was a male.
It was a male, OK.
I like to look at it as Tom Rogers.
He was one of the last owners that killed himself here.
TROY TAYLOR: Eventually, Tom Rogers took over the hotel.
And everybody knew him as kind of an eccentric.
He was just an odd dude.
Yeah, yeah.
TROY TAYLOR: And he just loved to be here,
and wander the hallways all the time,
and just wander around this place.
Well, then one morning in 1962, the couple of staff members
that he had came up to the room where he stayed in,
and they found him dead in his room.
Nobody really could explain it.
But they just sort of let it go.
He was just such a strange guy.