What do you recommend for draft here?
We have the ale, something easy.
Ale? All right, I'll try that one
- You want to try that one? - Yeah.
- How about you? - I'll just have a dirty martini.
A dirty martini? Okay.
He made no effort to up-sell her.
- Jason: Yeah. - Yeah.
Kind of warm.
I think it would be good if it was cold.
I think it's got a weird...
Okay.
How's that?
That's probably not dirty enough.
You know what? I didn't specify vodka.
- It's well vodka. - Oh!
- He should have asked that. - Yeah.
( coughs ) He should've asked.
Roughly 60% of guests will give you a name brand
- if you ask for it. - Mm, exactly.
A great majority just jump on it and your sales go up.
It is not that busy.
These people should be interacting
with every single customer.
I don't know, let's order some appetizers too.
Oh, there's more on the back.
Like my eyes don't know where to look.
It looks like a pretty big menu.
- Yeah. - Yeah.
For such a failed operation
and it makes you wonder, Chef, how many of those items
do they not even have?
Or how much is just sitting around
waiting to be sold.
- And... - You guys, so, underneath this line
you can do a sampler and it's three of these.
And if you want to choose two of those--
- That would be awesome! - and like taste each thing.
- Yeah! No, that would be really cool, thank you. - Yeah, you're welcome.
Look at Klaryssa,
now she might not have the best skills in the world,
but she is hustling.
They're hot. They're hot, baby. Be careful.
Just be careful.
( laughs )
You're drunk, don't even think I'm gonna serve you.
She's the only one really putting forth an effort
if you think about it.
- I'm dying right now. - What is happening?
- I walk in-- - ( slurring ) Hello. Are you guys regulars?
- No, this is our first time here. - Her first time here.
- Really? - We're visiting from Phoenix.
Watch, he's gonna figure out a way to get a little closer.
- Uh, I come here once in a while. - Very cool.
( slurred speaking )
- Yeah. - We'll look it up later,
we're trying to enjoy a night of
just hanging out right now.
You have two nice looking women, well dressed...
- Uh-oh. - Jon: ...laughing and having fun.
Why wouldn't you make sure that they're taken care of?
- Jason: Of course. - Ashley: Of course.
They're gonna get more people in.
They're gonna get guys to stay and spend money.
Klaryssa: Uh, Chip's gonna get real pissed at me right now
because I'm not serving him a shot.
Whoa! Chip doesn't need one, but he might have one.
- Well, I'm not trying to serve him. - Man: She tried.
I said I'm not serving him anymore.
- She tried. - Woman: Give it to Chip.
Rich: Serve him.
Rich, he scared off my table.
( slurred ) I need a ( bleep ) girls.
Okay, well, he scared off my table of two girls.
because he was being creepy.
I thought he drinks till he falls over every day.
Okay, but if I don't feel comfortable,
then I don't feel comfortable.
Why are you coming at me like that?
I don't serve him like that every friggin' day.
Now if you were an employee,
and that customer was over-intoxicated
and you said, "I don't want to serve him"
and the owner made you serve him, what would you do?
- I wouldn't serve him. - Cheers, bro.
Ashley:
that's my job, that's my life.
That is a big fine.
I would never, ever, do anything like that.
I don't care.
You don't want to party, get the ( bleep ) out.
- Rich. - Man: Come on, come on, come on.
Klaryssa: Rich, he scared away-- you're gross.
Yeah. Exactly, that's why.
- I don't see 'em. - Because they got scared--
- Rich. - I don't see 'em.
All right.
- Klaryssa: Stop! - Look at that.
So, this employee, Klaryssa, a good employee, working,
gets harassed by a drunk customer.
Rich does nothing to protect her.
If that happened to you, you would never
come back here, would you?
- No. - He's putting 'em all in harm's way.
Rich:
- I can't have five minutes? - Rich: Why?
- Because, you. - What did I do?
- Bring it, girl. - You got mad at me because I cut Chip off.
- You said you need the gross. - I need the gross.
Guess what, though. Chip isn't buying ( bleep ). Ricky is.
I'm not cutting Ricky the ( bleep ) off.
( bleep ) I don't care how they're drinking.
- We need the money in the bank. - He scared off two girls, Rich.
And then he was trying to go to the bar
and scare off more!
He's justifying not supporting her.
This guy's a jerk.
Look at them, she's crying.
You antagonize me, you're like,
"I don't see what-- I don't see what."
I wanna see why he's not defending her!
And why he's not stepping up,
'cause he should!
- Carlos is doing it. - I need the gross!
I don't have time for this bull( bleep ).
You know what? Me either.
I'm transferring it to Katelyn.
You know what, you do what you gotta do.
( bleep )
( crying )
How is it dealing with an owner who's that drunk?
I know, I don't know, it sucks!
I told you, he doesn't even give a ( bleep )!
He said, "Deal with it, deal with it!"
That's my ( bleep ) ass on the line
and I'm not doing it.
- Yo! - Yes, sir.
Mr. Courageous Manager.
Mr. Engaged! Mr. Protect Your Staff!
Mr. Be Responsible! Mr. Sober!
How drunk are you right now?
I'm not sober.
How much money did you lose this month?
20,000.
So, You're drinking, knowing you're gonna lose money.
- Yes. - You're buying drinks for people
with your mommy's money!
Not yours, Mr. Big Shot!
Mr. Respect My Family's Money!
What the ( bleep ) is up with you?