hey what's up guys today i've got a fun
video planned for us so
somebody posted something really
interesting in my merch by amazon
facebook group
they said this is my dream job and i
looked at the link they shared and i was
like oh wait
merch by amazon's hiring so let's look
into
what the requirements are for this job
and
i thought you know what this may make
for a good video because it actually
provides
some insights into how things work on
the back end
of merch by amazon and you'll see
exactly what i'm talking about when we
look at the job so why don't we get
right into it
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there take advantage of my seven-day
amazon merch mini course
and my merch by amazon facebook group
which is where i found
this job posting all right let's look at
it all right so here we are on
indeed a popular website for helping
employers find employees and vice versa
and you'll see here this
job listing is titled fraud and abuse
program manager
merch by amazon and posted by amazon.com
services llc
which surprisingly or unsurprisingly has
a 3.5
out of 5 star average review of course
that doesn't reflect merch by amazon
that's just the overall
reviews on merch or on amazon.com
all right so let's check it out so it
says it's a full time position
the job description says it requires
three
years or more of professional experience
conducting risk
investigations or analysis and enabling
successful
results so risk analysis got it
demonstrated problem solving and
analytical skills using data in decision
making
and prioritization so they want people
that use data in their decision making
alright that makes sense too it's pretty
generic
high level of integrity and discretion
to handle confidential
information okay so there'll be some
confidential stuff as well
excellent written and verbal
communication skills got it so those are
all pretty generic honestly
this is where it gets good you have
superpowers use them for good
we catch bad guys and stop online fraud
it's fun
it's hard it matters we need you
and i guess this is in reference to
people selling
on the merch by amazon platform and
attempting to
submit designs like you guys know what
have we seen recently um
father's day there were so many
infringing designs it was crazy
the super daddio with the mario font
there was the dadalorian
you know infringing on disney there was
a lot
and yeah they're trying to hire somebody
that will assist them in fighting back
as they say stopping online fraud and
catching bad guys
at merch by amazon we print t-shirts and
other products on demand
on behalf of thousands of
entrepreneurial designers hey that's us
who can upload designs
to our site since launching in 2015
we've scaled our business across north
america
europe and japan and we're just getting
started hold up
we're just getting started guys anybody
watching this
if you don't have like goosebumps right
now because we already know
what we can do with merch by amazon and
they're going to continue to scale
all right i mean they said it right
there we empower content creators of all
sizes
from amateur designers to large brands
to scale their businesses globally
without the constraints of managing
inventory or a supply chain of course
that's a huge perk
of merch by amazon and one of many the
merch by amazon team is looking for an
experienced program manager to manage
fraud and abuse this person will be a
strategic
team member responsible for identifying
new types of bad actor risk
defining policies and procedures to
detect and eliminate
high risk accounts high risk accounts
guys
i mean those are the people uploading
the uh the data lorian right
um it seems like every week you know i
always find a couple that stand out to
me and i try to post them when i'm doing
top five niches of the week if you're
not subscribed by the way
consider hitting that button because
every sunday we do top five print on
demand niches of the week try to help
people
in the merch by amazon program increase
their sales of course there's always
somebody that gets a little i like to
say you get a little too cute
and toe the line a little too closely
end up infringing on someone else's
intellectual
property and then this guy whoever gets
hired this guy or girl
is going to come hunt you down right and
close your account
so they are looking to detect and
eliminate high risk accounts
and design systems to automate these
steps
and that's what i really wanted to kind
of highlight there so they're designing
systems to automate these steps there's
often not just related to merch by
amazon but i think related to a lot of
online businesses where we as the
consumer
or customer or in this case even a
creator think that like we're entitled
to
pick up the phone and call somebody and
that they'll respond with a human that
can actually help us and
i'm not advocating against that i think
that should be the case especially for a
customer
but you know in this case of merch by
amazon as we know
it is really i mean in general the
industry every industry is moving away
from that right they're moving towards
more automated
um response systems uh anybody that's
been selling through seller central
you've probably recognized when you go
to the help section
they don't even like give you options
before they just ask you a general
question and you have to type in an
open-ended response
and it mines that for keywords and tries
to suggest what you're looking for so
that's going to become more and more
common
there's websites that have chat bots
which is just kind of
dressing up what i just described in a
different way
anyways alright let's continue an
enthusiasm for simplifying processes and
using data in decision making and
prioritization are key and i'm just
touching on that again i think that's
part of what has allowed amazon to
become such a behemoth
um because when i read that it may sound
like word soup coming out of my mouth
but like
that's how my brain kind of works
granted i mean i'm a programmer
or was i don't know do i still say i am
i know how to program i don't do too
much of it anymore since i quit my job
but yeah like data driven decisions and
simplifying processes like that's why
you learn how to program instead of
writing walls of code
you write functions and then instead of
writing the same code over and over
again you call the function boom done
save yourself a lot of time candidates
must demonstrate
strong judgment skills and have
experience managing complex projects
this individual excels at working
collaboratively with cross-functional
teams
and executive leaders understands the
importance of effective communication
and can consistently deliver results
so they've got cross-functional teams i
wonder if that's within the merch by
amazon team
or collaborating with other teams from
um
you know other sections of amazon i
don't know if we can get that answer
if anybody applies for this job by the
way and gets hired definitely let me
know because that'd be awesome to get
some insights anything you're allowed to
share that is
um yeah that would be great actually and
you know what this is just real funny
while it's on my mind like back in the
day when i was
really just scaling up my merch account
and
you know actively every day doing so
much research and spending so much more
time on designs et cetera
trying to make everything i uploaded a
home run because my upload slots were a
lot
less um and i would see people that were
able to get designs through that were
protected
like that nobody you know from whatever
period of time forward could upload
those designs anymore it's not really
designs it's more or less the keywords
they were targeting
and i just remember being so jealous and
thinking to myself like
somebody must like work at merch by
amazon and be like green lighting their
own submissions
and that doesn't necessarily mean it was
the case i also heard that like
back years and years ago it said merch
by amazon started in 2015
so maybe let's say 2015 2016 um there
was no upload limits and also a much
less harsh or none at all um content
policy
content filter right so i think that a
lot of submissions maybe got through
then that you couldn't get through
afterwards
that were then primed to soak up so many
sales with no competition i just
remember being so jealous
and thinking to myself like man i wish i
could just like have that job
and uh green lights some cause like you
don't necessarily have to be infringing
you could just like be saying a keyword
that the algorithm mistakes as a
rejection
when in fact like in the context you're
using it it's fine and so
there were people that would be like
already live their listings would be
live but no one else could submit so
anyways
all right let's finish this key
responsibilities include
manages the direction coordination and
implementation of risk reduction
automation plans risk reduction
automation plans that's saying
what is amazon merch's risk as the
seller and printer of these shirts their
risk is that they get sued
by whatever big company for allowing us
to sell them right so they're
mitigating their own risk is how i
understand that actively seeks to
understand amazon's core business values
and
initiatives and translates those into
everyday operational practices
combines a deep cross-functional
business understanding with automation
techniques so again lots of automation
we know jeff bezos is no stranger to
automation uh that's why they like to
you know not hire more employees than
they need
and have a strong push towards robotics
i don't remember if i ever did a video
on amazon robotics i know i really
wanted to
i have to check my youtube channel i do
too many too much content but if i
haven't done that video i definitely
want to
just to show you guys how i got to tour
a fulfillment center long story short
part of the tour was they showed us how
a lot of the fulfillment centers that
aren't open to the public operate which
is a lot of robotics
it's really cool stuff effectively
applies best practices to all strategic
decisions
maintains a thorough understanding of
technical systems in a complex automated
content
processing environment complex automated
content processing environment so that
pretty much if anybody was curious like
they are using a lot of automation to
filter through our submissions i don't
think it would be possible otherwise
probably doesn't come as a surprise to
anybody implements change or develops
new processes as necessary to provide
the ability to better serve content
creators
reduce content risk and improve the
customer experience
continually measures and evaluates all
work processes demonstrates clear
written and oral communication and great
under pressure in all communications
so this is all getting kind of generic
now builds positive productive
relationships with cross-functional
and global stakeholders and partners
drives cross-functional initiatives to
ensure compliance with business policies
experience in fraud or risk control
management with an e-commerce or
user-generated content service
so fraud or risk management that seems
pretty
relevant to this job and uh proficiency
in sql
and microsoft excel and again that may
not seem
related to the i mean to me i don't know
to me that seems like it should just be
kind of
general like pretty much every job
posting
in a by a tech company these days should
probably write like that you need
proficiency in sql
in excel just because sql pretty much
mimics english
it's basically like interacting with
databases and then microsoft excel
is basically in my mind like a visual
representation of a database right just
in a more user-friendly program
application all right and that's pretty
much it for the job
um application job job opening not
application
if you apply it then you have an
application um this is cool
i don't know i thought i just wanted to
share in case anybody found it
interesting let me
let me know if you did find this
interesting in the comments below
and let me know your thoughts like um
would you be interested in applying
and if you did apply and were accepted
would you uh wink wink like maybe let
some of your own if you had manual
submission or manual review would you
let some of your own submissions through
on some some high value keywords that
the rest of us normal people would
struggle to get indexed on
let me know in the comments below guys
but hey thank you for watching this
video
do me a quick favor again like subscribe
if you're not already and i will see you
soon
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you