This video provides an overview of the ServiceNow application navigator...
... introducing its main elements and their functionality.
Linked time codes for these topics appear in the YouTube description for this video.
The application navigator is at the left of the screen...
... unless your instance is configured for a language that reads right to left.
Then it would appear on the right side of the screen.
It provides easy access to specific information and services.
The main elements of the application navigator are the All applications tab...
... the Favorites tab, the History tab, and the navigation filter.
All of these affect what’s displayed here.
We can collapse or expand the navigator by clicking the arrow at the bottom of the left navigation bar.
The All Applications tab shows all the applications and modules available to the logged-in user, as determined by role.
Each application… …contains a set of modules.
Here, we’re logged in as system administrator, so we see all applications and modules in our instance.
Your list may be different.
To make the list easier to view, we can expand…and collapse applications.
Within an application, modules may be grouped into sections, which can also be expanded, and collapsed.
With a few exceptions—for example, modules that run scripts or turn on debugging...
... clicking a module displays its information in the content frame.
In this case, it’s a list of standard change templates.
We can quickly collapse or expand all applications by double-clicking the All Applications tab.
As we enter text in the navigation filter, the type-ahead feature dynamically refines the list of applications and modules.
Filtering by change displays all modules containing the word, change…
…along with their section labels…and applications…
…It also displays all applications containing the word, change, along with their section labels and modules.
If we type a table name in the navigation filter with dot list and press Enter...
... the list view of that table is displayed in the content frame.
Here’s the User table.
And doing the same thing with dot form displays the form—in this case, the user form.
These shortcuts only work for tables and forms you have permission to access.
We can mark applications and modules as favorites, just like in a web browser.
To display our favorites, we click the favorites tab.
The only favorite we have so far is Home.
Let’s add another one.
We can mark any application or module as a favorite by clicking its star.
There.
Now we can go to open incidents immediately by clicking here.
We can make a filtered list a favorite by dragging its breadcrumbs to the Favorites list.
And dragging an individual record here makes that record a favorite.
There are also other ways to create favorites.
See the product documentation for details.
This is how we remove a favorite.
Through Edit Favorites, we can change the name...
... color...
... or icon of any item in our Favorites list.
Or reorder items by dragging and dropping them.
And favorites also show up in the filtered results here on the All Applications tab.
The history tab shows items we’ve visited recently, organized chronologically.
Some content types—such as UI pages and other non-standard interfaces—aren’t tracked in the history.
We just click any item, such as this group record, to display it in the content frame.
For more information, please see our product documentation, knowledge base, or podcast.
Or ask a question in the ServiceNow Community.