Make it easy for customers to get your products by setting up local pickup.
Customers can pick up their online orders at your retail store curbside
or any location that you choose.
Hey everyone.
I'm Aly.
Today, I'm going to take you through how to set up local
pickup and your Shopify admin.
Don't forget to subscribe and ring that notification bell for the next
video on how to fulfill pickup orders.
First things first, you don't need a retail storefront offer local pickup.
Pickup can be anywhere you stock inventory or fulfill orders.
Local pickup is available in your shipping settings, if you're eligible to use it.
For a complete list of eligibility requirements, click
the link in the description.
Before you set up local pickup, you need to complete the following steps.
First confirm that your location names are easy to understand
and their addresses are correct.
Customers, see these details at checkout.
So make it easy to understand where they need to go to pick up their order.
Next, open each location and confirm that the box fulfill online orders
from this location is checked.
Otherwise pickup won't be available.
Back on the location settings page, check that your fulfillment
priority is up to date.
For example, we enabled fulfill online orders for the Los Angeles retail store.
Since this location has low stock levels, we need to make sure
that the Los Angeles fulfillment priority is on the lowest tier.
This ensures that the locations with more stock ship the online orders first,
reserving stock for pickup orders in LA.
Speaking of stock levels you need to make sure that your products are
stocked properly at your locations.
If a product is out of stock at a pickup location, then the pickup
option won't be available at checkout.
So make sure your inventory count is up to date.
Next disabled, any pickup apps you have installed.
Multiple pickup options will cause a conflict at checkout
and during fulfillment.
And finally make sure that any staff who are packaging orders have
access to the Shopify admin or POS.
If you'd like some more information on any of the setup requirements just mentioned,
all of the help articles are listed below.
Now that you're done setting up your store, you can activate local
pickup from your Shopify admin.
To start, click settings and then click shipping and delivery.
Scroll down to the section local pickup.
You need to set up the local pickup option for each location
that you want to have pickup.
Click manage beside the location you want to enable.
Then select this location offers local pickup under information at
checkout, choose a timeframe from the dropdown menu for expected pickup time.
Select something that gives you or your staff enough time
to get the packages ready.
Your customers see these details at checkout so they have an idea
of when to expect their order.
Next, you have the option to enter pickup instructions for your customers.
In this example, we're offering curbside pickup.
In the instructions, we explained the procedure for picking up orders and how
we're maintaining physical distance.
We also include a disclaimer that orders can only be picked up during the hours of
8:00 AM to 8:00 PM Monday through Friday.
This ensures that customers do not come to the location when we're not available.
You don't need to add any information about shipping costs because by default,
shipping is always free for pickup orders.
When you're done click save.
Then go back to the shipping and delivery settings page.
Here you can see the Los Angeles location has been updated to offer pickup.
Don't forget, you need to complete these steps for every location
where you want to offer pickup.
If you ever need to make changes to the pickup settings, click manage beside the
location and make adjustments as needed.
If you want to disable pickup, uncheck this location
offers pickup and click save.
And you're all done with setup.
Your customers now have the option to select pickup when they
check out on your online store.
To see what pickup looks like on your online store and how to fulfill pickup
orders, keep watching for the next video.
Don't forget to visit help.shopify.com for more information.