THAT
THAT MONEY BACK. AND ARIEL AND CYNTHIA HAVE BEEN
DIGGING INTO THE STORY CAP ON
TOP OF LOSING A JOB, NOW THEY
HAVE TO WORRY ABOUT THAT SCARED
>> WE DID SO MANY STORIES ABOUT
HOW HARD IT IS FOR
TWO LOG ONTO THE WEBSITE FILE,
AND HOW DIFFICULT IT
WAS TO GET A HOLD OF S+@OMEBODY
AND HOW DIFFICULT IT WAS TO GET A HOLD OF S+@OMEBODYO
HELP OUTCOME OVER THE PHONE AND
NOW WE ARE TALKING ABOUT THE
OVERPAYMENT THE TEXAS WORKFORCE
COMMISSION CONFIRMED OVER 46,000
TEXANS HAVE BEEN OVERPAID.
THAT WILL END UP BEING ABOUT
$32 MILLION NOW THE TWC ONCE
THAT BACK.
THAT BACK. IF YOU ARE ONE OF THE PE+@OPLE
WHO WAS OVERPAID, YOU WILL GET
NOTIFIED ONE +@OF TWO WAYS, COU
POSSIBLY GET A LETTER IN THE
MA+@IL THAT LOOKS LIKE THIS, OR
YOU WILL BE NOTIFIED THROUGH
YOUR ONL+@INE PORTAL. AND I WA
TO INTRODUCE JASMINE, WHEN SHE
WENT ONLINE LAST NIGHT, SHE
NOTICED SOMETHING FOR THE FIRST
TIME EVER, SHE HAD AN
OVERPAYMENT BALANCE OF ABOUT
$2800.
$2800.
$2800. >>
$2800. >> WHERE MY GOING TO COME UP
WITH $2800 TO PAY THIS?
+@ I WAS UNFORTUNATELY COUNTING ON
THAT MONEY.
THAT MONEY. I WANT TO BE FAIR, I WANT TO BE
REASONABLE.
REASONABLE. BUT HAVING TO CALL SOMEBODY 137
TIMES IN A DAY AND NOT GETTING,
I JUST DON'T UNDERSTAND HOW
THAT IS ABLE TO HAPPEN NOW WHAT
+@
THAT IS ABLE TO HAPPEN NOW WHAT ARE+@ WE SUPPOSED TO DO?
AND WILL I EVEN BE ABLE TO GET
A HOLD OF THEM TO RECTIFY THAT
SITUATION?
SITUATION? THAT IS ONE OF THE BIGGEST,
SCARIES+@T PARTS.
SCARIES+@T PARTS. SHE DID FILE AN +@APPEAL AND SH
IS WAITING TO HEAR BACK NOW THE
QUESTION, LET'S SAY YOU'VE
GOTTEN A NOTICE, YOU STILL GET
YOUR BENEFITS?
YOUR BENEFITS? THE TWC SAYS YES, HE TOLD US
TODAY THERE WILL BE NO IMPACT
YOUR BENEFITS, THEY ALSO TOLD
US THAT NORMALLY COME IN T
YOUR BENEFITS, THEY ALSO TOLD PAST, T NORMALLY COME IN T
YOUR BENEFITS, THEY ALSO TOLD PAST, ORBNFT LLY COME IN T
YOUR BENEFITS, THEY ALSO TOLD PAST, ORBNFT OL COME IN T
YOUR BENEFITS, THEY ALSO TOLD PAST, ORBNFT OL ECOME IN T
USED TO PAY OFF A REPAY+@MENT
OVERPAYMENT, NO WORRIES, YOU
WILL STILL GET YOUR BE+@NEFITS
EVEN IF YOU GET ONE OF THOSE
+@NOTICES.
+@NOTICES. >>> LET'S DIG INTO THIS AND
FIN+@D OUT WHAT'S GOING ON WITH
+@THE OVERPAYMENT WE ARE JOI+@N
BY THE EXECUTIVE DIRECTOR
THE TEXAS WORKFORC COMMISSION,
THANK YOU FOR BEIN+@G WITH US
ARIEL MENTIONED HOW MOST OF THE
ARIEL MENTIONED HOW MOST OF THE@ OVERPAYMENTS WERE CAUSED BY
PEOPLE MAKING MISTAKES WHEN
THEY FILE+@D.
THEY FILE+@D. ARE THERE ANY OTHER REASON
SOMEONE MIGHT HAVE BEEN OVERD
RIGHTS
RIGHTS
RIGHTS >>
RIGHTS >> UNFORTUNATELY, FRAUD, WHICH
DOES NOT MAKE UP A LARGE
NUMBER.
NUMBER.
NUMBER. BUT IT IS ONE OF THE REASONS
FOR ANOTHER REASON IS AN ERROR
ON OUR PART.
IN OUR RUSH TO GET MONEY TO
INDIVIDUALS, WE MAY HAVE CAUSED
OVERPAYMENTS.
OVERPAYMENTS. BUT THE VAST MAJORITY IS GOING
TO BE FROM CLAIMANTS T+@HAT MAD
AN ERROR. THE PRIMARY ERROR IS
NOT REPORTING INCOME
>> SO MANY PEOPLE HAVE NO
EXPERIENCE WITH THIS PROCESS,
THEY ARE FILING FOR THE FIRST
TIME AND WHAT SHOULD THEY CHECK
TO AVOID BEING OVERPAID?
>> ONE OF THE THINGS THAT+@ YOU
SHOULD ALWAYS DO IS
REPORT ANY INCOME THAT YOU
HAVE.
HAVE. +@
HAVE. +@ ANY AMOUNT OF
INCOME THAT YOU HAVE, SIMPLY
REPORT IT.
REPORT IT. EARLY ON DURING THIS URGENCY, A
LOT OF FOLKS DIDN'T REPORT
INCOME MALICIOUSLY THEY JUST
SIMPLE HE DID NOT STAND.
A LOT OF TIMES THEY WERE +@SO
DESPERATE, THEY NEEDED AS MUCH
MONEY AS THEY COULD GET AT THAT
TIME AND THEY MAYBE JUST
NEGLECTED TO REPORT IN A TIMELY
FASHION TO US
>> A LOT OF OUR VIEWERS ARE
CONFUSED ABOUT THIS 15% LTV.
CAN YOU EXPLAIN WHO HAS TO PAY
THAT, ON TOP OF
RETURNING AN OVERPAYMENT?
>> I'M NOT CERTAIN WHAT THAT IS
EITHER, I WILL HAVE TO FIND OUT
OR ABOUT THAT.
WE DO NOT CHARGE A PENALTY, OR
INTEREST, IF YOU HAVE AN
OVERPAYMENT.
OVERPAYMENT. IF YOU BEEN OVERPAID BY US, WE
WILL SEND YOU A NOTICE FOR THE
AMOUNT OF THE OVERPAYMENT, I'M
NOT AWARE THAT THERE IS A
PENALTY, OR INTEREST THAT W+@E
CHARGE.
CHARGE.
CHARGE. IF YOU PAY US BACK IF YOU
DON'T, BY THE WAY, WE HAVE
SUSPENDED COLLECTING THAT FROM
PAYMENTS THAT WE ARE MAKING
RIGHT NOW, NORMALLY WE COLLECT
OVERPAYMENTS AND COLLECT FROM
FUTURE PAYMENTS THAT YOU
RECEIVED FROM US SUSPENDED THAT,
SO WE ARE NOT TAKING THEM OUT
OF WHAT WE GIVE YOU. YOU PAY
THAT AMOUNT, YOU CAN FAIL+@ T+@
OF WHAT WE GIVE YOU. YOU PAY THAT AMOUNT, YOU CAN FAIL+@ T+@Y
BACK, AND IT WILL SIT THERE.
IF YOU COME BACK IN THE SYSTEM,
GET SOME KIND OF REIMBURSEMENT
FROM THE STATE
>> WHAT ARE YOU DOING TO MAKE
THIS SYSTEM MORE USER-FRIENDLY
SO THIS DOES NOT+@?
>> IT IS A COMPLETED SYSTEM.
IS DESIGNED TO BE A STOPGAP, A
SYSTEM TO HELP INDIVIDUALS.
THERE IS NO ADJUSTMENT MADE FOR
THE SYSTEM. TO COMPENSATE FOR
THE COVID-19 EMERGENCY.
IF YOU GO BACK TO WORK PART-TIME
, REPORT THAT INCOME TO US. YOU
RECEIVED A NOTICE, I WILL BE
QUITE FRANK.
QUITE FRANK. LIKE I S+@AID EARLIER,
THERE IS NO PENALTY, NO
INTEREST ON THE MONEY.
YOU PAY US BACK WHEN YOU CAN,
AFTER YOU GET A JOB IN THE
FUTURE, +@AND YOU ARE BACK ON
SOLID GROUND.
SOLID GROUND. >>