Few months ago, we uploaded the video about
what to do if your account got suspended on the first product
that you listed to your eBay store.
In this video, I want to show you another case when you even cannot contact eBay
to open your eBay account after the suspension and what to do in this type of cases.
There is one secret tip that you can do
and then you can easily contact eBay.
Short intro and we are starting.
Hello everybody!
So, as you know most of the new eBay accounts after they start selling
getting a suspension and that's a normal situation
because all that you need to do is to know
how to open this type of suspensions.
And this is something which is super easy
and below this video you can see full guide-
how to do that with other video that we created.
But in this video, I want to show you something special.
I want to show you,
what to do in cases like this one,
where you cannot even contact eBay
in any case and you cannot even send them your thoughts about the suspension.
What to do in this type of cases?
That what we will talk in this video.
So let's see,
first of all we created an eBay account
and then we got suspended pretty immediately
after the first product that we listed.
Basically, it was a very simple product from house
we even didn't create any dropshipping listing
or anything from Amazon, Aliexpress, or any other supplier.
Just a regular eBay listing.
So, let's see what to do in this type of cases.
So, we got this suspension email where we see
from eBay that our account got suspended.
Very sad news.
But, what to do now?
So first of all, we try to contact eBay
and we went to the "contact ask forum" on eBay's side
and that's the result that we got.
Basically, we got a message where we cannot really even reply
or do anything with the suspension and we cannot even contact eBay.
As you can see here.
So what should you do?
We created a full guide- how to do that
and basically we recorded a short video that shows you how to do that,
so it will be easy for me to show you in the video.
So let's see,
what we did is that we went
to eBay.co.uk, eBay uk
And in this site, everything became much easier
because look what we did we just logged in from eBay,
as you can see here
it's eBay.co.uk.
We logged in to the same account, with the same account details
same email and same password.
Then, here as you can see,
we saw the "contact us" button.
If I see, if I check the previous screenshot
here, I couldn't even do that.
Now, we see here-"contact us button"
so, I will click the "contact us button" and
boom!
I was redirected to eBay.com
which is our normal account
and I had the option to send an email.
Now, I know that you are asking yourself what to do,
what to write in the email.
Shortly I will explain in this video
but you can also check the video below this video.
So, we wrote here something personal that we are student
and we just wanted to sell some of our old books.
That's all that we wrote and basically,
that's really what we are listed on eBay.
We just put there: one old book
and that's the result that we have.
We got the suspension.
So, we wrote here our message to eBay
something really personal,
something really honest about what we try to do
and why our account got suspended.
That's all what we ask eBay.
Within few days, eBay asked us to providing some documents
about our address.
So, we send them regular documents
like, our bank statement that we got directly to our house
that shows our name on the account
and the address that we list on the account.
Here is the result after we listed these documents.
So, as you can see here,
we can see that eBay sent us an email
that our eBay account got reinstalled
super easy and super quick.
I really recommend everyone who's account got suspended
just go, do this process.
This process is super easy and it works for 100% of the cases.
Some notes!
First, remember to send a legal document
something which is official,
something that is not a friend from your friend
an email of your friend or something like that.
Something which is "real documents" from the government
or something official.
Like bank statements, phone or something like that.
After that,
the second tip is
make sure that the others that you have on the letter is same,
exactly the same others as you have on your eBay account
because if not,
eBay will just close your account.
That's something which is super important.
Now, when you put the documents make sure that the others is very clear
because think about it,
the person on the other side, the person who works for eBay.
They see hundreds of letters like this,
hundreds of photos like this everyday
and they don't want to spend a lot of time to check
and read everything there.
They will just go and check on the top right
or on the top left of the letter,
your address and that's all.
So make sure that it's listed there.
I hope that this video helps you
and I hope to see you growing and creating more and more eBay stores
and becoming a successful dropshipper.
Don't forget to subscribe to our YouTube channel,
ask me anything that you would like to know about eBay dropshipping,
Dropshipping in general or e-commerce in the comment section of this video
and don't forget to smash the like button of this video
so other people will also get benefits of our videos.
See you in the next videos. Bye, bye!