This video demonstrates getting started with the Now Mobile app.
Linked time codes for these topics appear in the YouTube description for this video.
The Now Mobile app is available starting with the New York release.
To enable the application in your instance,
a user with the admin role activates the plugin.
To access the app on your mobile device,
download the Now Mobile app from the Apple App Store or Google Play store,
open the app and add your instance,
login to your instance,
and the app launches.
Let’s start with a quick tour.
We can view our profile here.
The search field at the top of each page provides a quick way
to find services, information and people in your company.
The notification icon here alerts us that something’s happened in the app,
such as someone assigning us a task.
The app homepage displays personalized information,
tasks to complete,
requests submitted,
and the services and information popular with other users.
We scroll right to view items, or tap See All to view the entire list.
The Services page displays our requests for services in My Requests,
the company items we’re using in My Locker,
recent services we’ve requested,
and services popular with other users.
We can browse services, too.
Let’s check out what’s available in Hardware.
The plus icon opens a menu with quick actions
that may vary depending on how your instance is configured.
Here, we launch Chat to get help from a virtual agent.
The Information page displays knowledge base, or KB, articles we’ve recently viewed,
and popular articles.
We can also browse by category.
Notifications allows us to enable or disable push notifications on our mobile device.
And we logout of the app here.
Now let’s see the app in action.
In our example, we’re logged in as Lee, an account rep on the Sales team.
Lee flies out to meet a client tomorrow,
but before then he needs to sign the corporate credit card agreement
so he can use the card on his trip,
check on his parental leave of absence request,
report that his laptop is broken,
get help with recovering an email he deleted accidentally,
order a new desktop computer so he can get back to work upon his return,
and finally, get info on the corporate shuttle in New York,
so he can meet his client on time.
Let’s see how we can accomplish all of these tasks in the Now Mobile app.
To use the corporate credit card, we need to review and sign the agreement.
We can sign in the field,
or type in our name,
tap Submit,
and that’s it!
Next up, we check on our remaining tasks.
Three of these tasks are for the parental leave request,
and they can wait for now.
But we can complete this final task right away
watching this video.
And when we’re done, we tap Mark as Complete.
Now let’s order a desktop computer.
We could tap Services and drill down like we showed earlier,
but this time let’s use the search to find one.
We could request special software or add attachments, but let’s just order it now.
On this screen we could request the item for another user,
and provide optional delivery or other special instructions.
Now we’re ready to checkout.
And here’s our submitted request.
We can track the status on the homepage,
or on the Services page under My Requests.
Now let’s report an issue with an asset
in this case, that broken laptop.
We open My Locker,
locate the item,
select the urgency,
describe the issue,
and submit the incident.
And it appears in the My Requests list.
We can also report an issue about anything not associated with an asset.
In the Services page, just tap the plus icon,
tap Report an Issue,
set the urgency,
and describe the issue.
Search results related to our issue appear.
An article here provides the information we need to resolve the incident on our own,
so we don’t even need to submit an incident.
Nice!
And finally, let’s find information about the corporate shuttle.
Now let’s see the app logged in as user Beth Anglin, who approves hardware requests.
Here’s the request we just submitted for Lee’s desktop computer.
In the record, we reject or approve the request.
Now logged in as Lee, we can see that our request was just approved,
and is in the Fulfillment stage.
In a matter of minutes using the Now Mobile app,
we completed all the tasks Lee needed to get done.
Bon voyage, Lee!
For more information, please see our product documentation, knowledge base, or podcast.
Or ask a question in the ServiceNow Community.