Hi guys!
Today we are going to see how you can create
a WhatsApp business account.
Let's say you are running a business
And you want to directly connect with your customers to promote your product and services.
You can do that easily by creating a whatsapp business account.
WhatsApp business account lets you directly interact with your customers,
and to answer their questions throughout their purchase.
So after watching this video
You will be able to create a whatsapp business account like this,
Where you will be able to add details about your business like this,
And you can also display your products like this,
And when your customer opens your WhatsApp profile,
they can view your products,
And they will be able to add your products to their cart,
And if they want to purchase the product
they can send you a message like this,
Once your customer sends a message,
You will receive a message like this,
And you can directly connect with them
and deliver your product.
We will also see how you can send automatic messages to your customers
like this, after working hours
like this
And you can also send greeting messages to your new customers.
Okay!
I’m Bryan from Website Learners
And let’s create our whatsapp business account
Now to create a whatsapp business account
We’re going to do 4 steps,
The first step is to install the whatsapp business app
So to install the app
Let’s open the play store on our mobile
And search for “WhatsApp Business”
And you will get this app.
Now to install it
Just click ‘install’
And the app will be installed
And click ‘open’
So now we have successfully installed the whatsapp business app.
Once you have installed the app
We can now go to step 2,
which is to register our mobile number
So to register the mobile number
Click ‘Agree and Continue’
Now here you need to select
whether you want to use the same whatsapp number which you’re currently using
Or use a different number for your business account
We recommand you to use a different number
So that it will be easier for you to manage chats
Now, here you need to enter your number
Once you’ve entered your number
Click ‘Next’
Now here
it will ask you to verify your phone number to create an account.
So let’s click ‘okay’
And now whatsapp will automatically detect the OTP
Once you’ve done
Click ‘continue’
Now click ‘allow’
Again, click ‘allow’
And then click skip here
So now we have registered our mobile number.
Once you’ve registered your number.
We can now go to step 3,
which is to create your business profile
So to create the business profile
First, let’s add a profile picture for your business
So Just click here
And click ‘Gallery’
Now just select the image
And click done
And as you can see, the image has been added
Now here enter your business name
I am going to enter ‘CakeBites
And then select the category of your business
Just click here
And you will get different options
Select the category you want
I am going to select this
Now, if you want to add more details about your business
Just click ‘show more options’
And you will get these options
Now, here enter the description about your business
And here enter your business address,
I’m going to add the address,
Once you’ve entered all the details
Click ‘next’
And click ‘not now’
So now we have created our business profile
Once you’ve created your business profile.
Now how will you let your contacts know about your business?
Next, let’s see how you can send a message to your contacts about your business.
So to do that
Just click here
And you will find all the contacts saved on your mobile
Select the contact you want to send the message
I'm going to select this contact
Now here enter some details about your business
And click send
As you can see, the message has been sent.
Once you’ve sent the message
That person will receive a whatsapp notification like this.
And then click ‘done’
You can see that they have got our message
Now if they click here
They can see our profile picture,
our account type
Some details about our business,
Our business address
and the category of our business.
Okay!
This is how you can send a message to your contacts
And let them know about your business.
Next, let's go to the final step, which is to add products to whatsapp profile
So to add your product
Click here
And click ‘Business tools’
Now click ‘catalog’
And you will get this page
Now to add your products
Click ‘Add item’
Now first, let’s add our product image
So let’s click ‘add images’
And then click ‘Gallery’
Now here, select the image you want
I am going to select this
and click ok
As you can see, the image has been added
Now in the same way you can add multiple images of your product by clicking add images
once you have added the images
Now here
enter your product name
I am going to enter
‘Red Velvet Cream Cake ½ kg’
And here enter the product price
And then enter a small description of your product
Okay!
Once you’ve entered all the details
Click ‘save’
As soon as you click save,
WhatsApp will take a minute to review your product
Once it is reviewed
You can see that the product has been added.
In the same way you can add the other products
And you can add up to 500 products to your whatsapp business account.
Okay!
So this is how you can add products to your WhatsApp business account,
So now we have successfully created our WhatsApp business account,
And added products to it.
Next, let’s see how someone can view your products
and purchase them using WhatsApp.
So to purchase products
All they have to do is
Just open the chat
And this is how our whatsapp profile will look
Now, if your customer clicks here
It will take them to this page.
Where they can select the product they want to purchase
Now let’s say a customer wants to buy this product
And clicks ‘add to cart’
Now if they click ‘view cart’
Here they can select the select the number of items they want
So let’s click here
and select the number of items
And then click ‘done’
Now, if the customer wants to send a message along with the order
They can enter the message here.
And if they click here
The order will be sent to you.
This is how your customer can view your product and purchase them using whatsapp.
Okay!
Once the customer places the order
You will receive a message on whatsApp like this,
Now if you open it
And click ‘view cart’
You can see the details of the order
once you get an order
you can chat with customer to collect more details and process the order.
okay
Now let's say you’re getting multiple orders, like this
And you want to organize your orders
how can you do that
So, Next let's see how you can organize your orders by adding a label like this,
Which will make it easier for you to manage your orders.
So to add the labels
Just click here
And click ‘business tools’
And then click ‘labels’
And you will get different types of labels which you can add to your customers chat,
Now if you want to create your own label
Just click here
And create the label you want
Now to add labels
Go to your chat
And tap and hold the customers chat you want to label
Now click here
And select the label you want
I am going to select this one
And click ‘save’
As you can see the label has been added
Now, in the same way, you can add labels to all your customers' chats.
This is how you can add labels to your customer chat
Okay!
Next, let’s add the working hours for your business
So to set the working hours
Click here
click ‘business tools’
And then click ‘Business profile’
And it will take you to your business profile
Now here
click ‘business hours’
Then click ‘schedule’
And select your schedule type
I am going to select this
Now, here you can set the working hours for each day
So let’s click here
And select the working hours
Once you’re done
Click save
Now if your customer opens your whatsapp profile
And click here
You can see that we have now got the working hours.
Okay!
This is how you can set working hours for your business.
Now let's say you’re offline and a customer sends a message after the working hours,
How can you reply to the customer?
You can do that, by sending an automated message to your customers.
So to do that
Click here
And click ‘business tools’
And then click ‘away message’
Now enable this option
Once you have enabled this option
We can now automatically reply to our customers
Now if want to edit your message
Just click here
And enter the message you want
Okay!
Next, you need to set when you want to send this message
So to do that
Just click here
And you will get these options
As i want to send the messages after the working hours
I am going to select this option
Now if you want to send this message to all your customers
Click here
And select everyone
Once you’ve done with all the changes
Click ‘save’.
Let’s see how it works
Now let’s say a customer sends a message after the working hours
Here you can see that
they have automatically received the message.
This is how you can reply to your working hours
Okay!
Now, let's say a new customer sends a message to you
and you want to send an automatic reply like this,
How do we do that?
Next, let's see how you can automatically send a welcome message to your new customers.
So to do that
Click here
Then click ‘Business tools’
And then click ‘Greeting messages’
Now here enable this option
And now you will be able to send a welcome message to your customers.
And here you can edit the message you want
to send to your customers
Once you’re done
Click ‘save’
Okay!
Now let’s say a new customer sends a message to your WhatsApp account
Here you can see that the welcome message has been sent automatically.
Now you know how you can send a welcome message to your new customer.
Okay!
So, that's it guys
Now you know how you can create a WhatsApp business account.
Now if you want to connect your website with your whatsapp account,
you can do that by watching this video
And if you don't have a website
you can easily create one by watching this video
And also make sure you subscribe to Website learners
For more videos like this one.
Thanks for watching.
I’ll See you in the next video,
Take care Bye-bye!