I want to teach you how to earn the respect of your restaurant staff.
Hi, Folks. My name is Ryan Gromfin.
I'm an author, speaker, chef, restaurateur,
and I'm the founder of TheRestaurantBoss.com,
RestaurantProfitAndPerformance.com,
as well as Clickbacon.com.
And I want to share with you a couple of
different ideas when it comes to respect.
I get this all the time from clients and from employees
and client’s restaurants and just in casual conversation with people
when they talk about
how their staff doesn't listen or their staff doesn't do what they're supposed to do
because they don't have the title
or because their staff doesn't respect them.
And so, I was just on the phone with a client yesterday
and it got me thinking about this because the client is like,
we were talking about some things that need to change and the client said, well,
I'm just going to go into the kitchen, I'm going to demand that this happened
and they're going to respect me because I am going to be firm
and I'm going to put my foot down and that's going to be it.
And I told them, I said, if you do that,
it's going to get worse because one) your staff doesn't respect you now
and they're going to respect you even less after you do that.
So let's quickly talk about what it means to earn respect.
I believe there's two factors to earning respect.
The first factor is that you
have to be able to improve their lives.
If you don't have any way or any skill
or anything that will make their life easier or better,
they're never going to respect you,
you're never going to own their respect, it's as plain and simple as that.
Your job is to improve their life.
Whether it's a spouse, whether it's a friend,
whether it's a staff member, it doesn't matter,
if you are not improving their lives,
they're not going to respect you.
The second piece to earning respect is unconditional love.
Now, you may think unconditional love, what is this guy?
This guy's crazy.
He is talking about love, he's talking about restaurant staff,
he is talking about improving people's lives, but bear with me for a second.
If you have children that are of the teeth-brushing age,
then you probably know what I'm talking about here.
If you don't, you were a child at some point the of the
of the teeth brushing age and what I mean by that is that as parents,
how many times do we ask our kids before they go to sleep,
did you brush your teeth?
And they usually say, no, I forgot, or no I didn’t.
And what do we say? Okay, get out of bed, go brush your teeth, come back into bed.
Now, how many times you do that before you stop loving your children?
At what number of toothbrush reminders
do you say, that's it,
I don't love my kids anymore.
The answer is never, right? I mean it's kind of a joke,
but you're never going to stop loving your kids because
they forget to brush their teeth,
but the reality is, we do this to our staff all the time.
We remind our staff two or three times to do something
and if they can't remember at that point,
we just cut them off,
we don't love them anymore,
we don't take care of them anymore,
we no longer put the effort into them,
we write this person off as they're never going to know how to do that.
They're irresponsible, they're childish,
I'm babysitting them and we give up, but the reality is,
it's your job to improve their life,
it's your job to develop them into a better employee,
it's your job to put the systems in place so that they don't forget to do this.
It's your job to show them the unconditional love that they need,
the same unconditional love you extend to a child
to ensure that their life gets better.
If you think that's too much responsibility for you as a manager,
that might be why you're struggling to earn your staffs respect.
My name is Ryan Gromfin and I hope you enjoyed today's training
and I look forward to bringing you another
free training just like this one next week. Have a wonderful day.
Hey, everybody Ryan here.
I really hope you enjoyed that video.
Would you mind doing me three really quick favors?
1st) Would you like this video?
Wherever you're watching it, there'll be a button for you to
go ahead and click and like the video,
and then leave a comment somewhere so I could answer your questions.
) Would you go ahead and subscribe to this channel,
that way I can continually deliver you the newest
updates every time I release a video.
And then 3) I'd like to give you something.
If you're the kind of person who really wants to get ahead in life faster,
I have a 90-day planner here that I'd like to give you.
I use this planner every day in my business and actually,
I think this is one of the reasons why I'm able to get as much done
as quickly and as efficiently as I am able to.
See every year when I sit down to plan out my year,
I sit down and I do 4 of these 90-day planners because
I believe that we can't get as much done in a month as we think we can,
but we can get a lot more done in 3 months
than we think we can.
And so I've developed a system,
I call it my 90-day plan or system
where you can achieve just about any goal you want in 90 days
if you follow this.
And I'd like to give it to you completely free. Like I say,
this is on my desk every single day
and I use it in my business and I teach my clients how to use it.
And I'd like for you to have it for free.
All you have to do is head over to
TheRestaurantBoss.com/Goal.
G-O-A-L.
Again, that's TheRestaurantBoss.com/Goal
and then just give me your first name and email address
and I'll send this right over to you, all four pages.
Until the next time I see you, go out every day
and improve the lives of your customers,
your employees, your vendors, and of course, your family.