SIXTIES TEMPERATURES WILL THIS EVENING. WE’VE GOT SOME NICE WEATHER FOR THE WEEKEND. WE’LL
DIVE INTO IT COMING UP. BRETT
RIGHT. NOW HELP ME, HANK.
PUTTING TRAVEL TO THE TEST. IT
HAS BEEN A ROCKY SUMMER AT THE
NATION’S AIRPORTS, THOUSANDS OF
CANCELATIONS AND DELAYS IF YOU
HAVEN’T DEALT WITH IT. CHANCES
PRETTY GOOD. YOU KNOW SOMEONE
WHO HAS THAT’S RIGHT. AND IF YOU
HAVE A TRIP COMING UP, YOU MAY
BE WORRIED ABOUT WHAT YOU WILL
FACE. SO HELP ME HANG CONSUMER
INVESTIGATOR HANK WINCHESTER IS
DOCUMENTING HIS AIRLINE
EXPERIENCE AS WE SPEAK. IF
YOU’VE BEEN FOLLOWING HIS
JOURNEY, HANK LEFT METRO AIRPORT
BRIGHT AND EARLY THIS MORNING
HEADED FOR ORLANDO. HE JOINS US
LIVE FROM FLORIDA. SO, HANK, WHY
DID YOU CHOOSE FLORIDA AND
ORLANDO? WELL I MEAN, IT IS ONE
OF THE MOST POPULAR DESTINATIONS
FOR PEOPLE LEAVING DETROIT. I
HAVE TO TELL YOU, THOUGH. YOU
BOTH KNOW MY DAUGHTER IF SHE
KNEW I WAS MILES AWAY FROM
DISNEY AND NEVER LEFT THE
AIRPORT. I’D NEVER HEAR THE END
OF IT. BUT THE GOAL HERE TODAY
IS SIMPLE. WE WANTED TO SHOW YOU
WHAT OUR JOURNEY WAS LIKE, FROM
DETROIT TO ORLANDO, AS MANY
PEOPLE ARE DEALING WITH
CANCELATIONS AND DELAYS. WE WERE
LUCKY THIS MORNING. OUR FLIGHT’S
ABOUT TO TAKE OFF HERE IN ABOUT
A HALF AN HOUR, BUT WE WANT TO
SHOW YOU OUR JOURNEY, SO
HOPEFULLY YOU CAN LEARN FROM OUR
DAY. TAKE A LOOK. ALRIGHT. JUST
GETTING TO THE AIRPORT RIGHT
NOW. IT’S ABOUT SIX AM LOOKING
FOR A FLIGHT. WE ARE MAKING OUR
WAY TO ORLANDO. THERE WE ARE
RIGHT NOW. AS OF THIS MOMENT, NO
DELAYS, NO CANCELATIONS. LET’S
SEE HOW IT PLAYS OUT. WE GOT TO
METRO AROUND 5 45 THIS MORNING
FOR OUR 8:30 A.M. FLIGHT. IT WAS
EARLY. YES BUT WE WANTED TO BE
PREPARED. SHOULD WE ENCOUNTER
ANY LAST MINUTE CANCELATIONS?
THERE WERE IN FACT, 11 THIS
MORNING ALL IN THE OTHER
TERMINAL. WE WERE GOOD. JUST
GETTING INTO THE PLANE. WE HAD
ABSOLUTELY NO PROBLEMS AT ALL.
WITH SECURITY GETTING THROUGH
THE AIRPORT. THIS FLIGHT IS ON
TIME. THERE ARE STILL
CANCELATIONS DELAYS, THOUGH AT
METRO BUT, THANKFULLY, JUST
FIGHTING THAT ONE OF THEM FLIGHT
TOUCHED DOWN IN ORLANDO ALMOST
ON TIME. AND AS I WAS LEAVING
THE GATE I MET ANDREA GALLANT.
HISTORICALLY ORLANDO’S AIRPORT
IS ALWAYS VERY BUSY AND USUALLY
HAVE MULTIPLE DELAYS MORE THAN
ANYWHERE ELSE JUST BECAUSE
EVERYBODY’S COMING DOWN HERE TO
SEE MICKEY MOUSE, SO I’VE JUST
BEEN WATCHING IT. IT DIDN’T SEEM
LIKE IT WAS BAD. I WAS WORRIED
ABOUT CANCELATION. ANDREA’S FROM
DETROIT. SHE NOW CALLS ORLANDO
HOME HER DAUGHTER HEADING BACK
TO MICHIGAN, HER OTHER CHILD
ABOUT TO LAND, ESPECIALLY WITH
THE DELTA PILOTS. KIND OF
PICKETING IN DETROIT, AND THEY
WERE IN ATLANTA AS WELL. SO WE
WERE KIND OF HOLDING OUR BREATH
ALL WEEK AND WONDERING IF SHE
WAS GOING TO GET OUT IN ORLANDO.
FEW ISSUES ON ANY AIRLINE.
HOWEVER I TALKED WITH MANY
PASSENGERS WHO SHARED THEIR
RELEVANT TRAVEL SAUGUS IT’S WHY
BRAD MACKIE AND HIS FAMILY GOT
TO THE AIRPORT SO EARLY TODAY WE
WANTED TO GET HERE EARLY. WE
THOUGHT THERE’S A CHANCE YOU
KNOW, WITH ALL THE WEATHER AND
EVERYTHING. WE’VE SEEN THAT
THERE’S A CHANCE WE CONGRATULATE
, SO THE GOOD RECORD DRIVING
EARLY IS IMPORTANT. WELL, WE’VE
LEARNED IS THAT FLYING MIDWEEK
IS USUALLY A BIT SMOOTHER. ALSO
BE FLEXIBLE. IT COULD HELP YOU
SCORE BETTER DEAL AND ALSO HELP
YOU GET ON ANOTHER FLIGHT.
SHOULD YOU ENCOUNTER A PROBLEM.
BACK OUT HERE LIVE IN ORLANDO
NOW. TONIGHT AT SIX O’CLOCK, I
WORKED WITH THE TEAM AT FLIGHT
AWARE, YOU KNOW, THE APP THAT
ACTUALLY IS IN THE BUSINESS OF
TRACKING ALL OF THESE ISSUES
THAT CANCELATIONS AND DELAYS. I
WANTED TO KNOW IF YOU’RE FLYING
OUT OF DETROIT. WHAT CITIES ARE
THE PROBLEM CITIES? WHAT AREAS
HAVE WE SEEN BIG ISSUES IN
DURING THE LAST FEW MONTHS?
WE’RE GOING TO BREAK ALL THOSE
NUMBERS DOWN FOR YOU TONIGHT AT
SIX O’CLOCK FOR NOW. WE’RE LIVE
HERE IN ORLANDO. HANK
WINCHESTER. HELP ME, HANK. BACK
TO YOU, HANK. I REALLY HAVE
ENJOYED YOUR REPORTS ALL MORNING
, AND NOW I’M WONDERING FROM
YOU, THOUGH, WHAT WOULD BE THE
BEST PIECE OF ADVICE FOR PEOPLE
LOOKING TO BOOK A FLIGHT RIGHT
NOW? OR EVEN IN THE FUTURE? WHAT
WOULD YOU SAY? YOU KNOW, I THINK
YOU HAVE TO BOOK AND A LITTLE
TIME ON THE FRONT AND ON THE
END, YOU HAVE TO BE ABLE TO KNOW
THAT IF YOU’RE NOT ABLE TO MAKE
THAT FLIGHT THE DAY YOU WANT TO
TAKE OFF IF YOU GET DELAYED IF
YOU CANCEL SAME THING ON THE WAY
BACK YOU NEED TO HAVE SOME
OPTIONS THERE AND SOME WIGGLE
ROOM BECAUSE, UNFORTUNATELY, WE
HAVE NO IDEA WHEN THESE ISSUES
ARE GOING TO RESOLVE THEMSELVES.
WE WERE LUCKY THIS MORNING, BUT
JUST YESTERDAY, THE FLIGHT DOWN
HERE FROM DETROIT TO ORLANDO WAS
CANCELED. SO YOU’VE GOT TO BE
FLEXIBLE IN ALL OF THIS RIGHT?